Note fondée sur 1 177 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Michelle, Gestion de l’hôtel
Thank you for your wonderful feedback! It's delightful to hear that you had a great time at our hotel. In the spirit of hospitality, we aim to create memorable experiences for all our guests. Your satisfaction is our priority, and we look forward to your next visit.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
My kids loved it.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par JESSE, Gestion de l’hôtel
Thank you for sharing your experience! We're thrilled to hear your kids had a great time. Creating fun and memorable stays for families is what we aim for, and we're glad we could deliver. We look forward to welcoming you and your family back for another enjoyable stay!
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par JESSE, Gestion de l’hôtel
Thank you for sharing your feedback! We're glad you enjoyed your stay and appreciate you taking the time to rate us. We’re always striving to improve, so if there’s anything we can do to make your next visit even better, we’d love to hear your thoughts.
par un voyageur
Stink bug drama
Publié le 14 oct. 2024 sur HotelsIt was nice to have my whole family in one room with plenty of space but we had a stink bug infestation. We had to go buggy bug spray to kill most and maintenance had to come multiple times to vacuum them up. Right upon the moment we stepped foot in the room, they were everywhere. If other hotels would’ve been available (nice safe hotels for my family that is) i would’ve booked somewhere else right away but nothing available. They would just tell me “it’s stink bug season and it’s really bad” but every one we met and other hotels we called to verify this information all don’t know what season they were talking about. Seems to be local to this hotel. Odd part was we went to multiple floors and other parts of hotel with no stink bugs present, except on the 4th floor, building 3000. Definitely will choose a different hotel next visit. Staff was nice, just not helpful, citing other issues for their hotels pest control issues.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Michelle, Gestion de l’hôtel
Thank you for taking the time to share your experience. We’re glad to hear that your family enjoyed the spacious accommodations!We sincerely apologize for the issue you encountered with stink bugs during your stay. While we do our best to manage these seasonal visitors, we understand how frustrating it can be. Our maintenance team is always ready to assist, and we appreciate your understanding as they worked to address the situation.We recommend not leaving balcony doors open during peak times to minimize the chance of them coming inside.Your feedback is invaluable to us, and we’re continuously looking for ways to improve. We hope you’ll consider giving us another chance in the future!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par JESSE, Gestion de l’hôtel
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
My family and I had a blast eventhough the " stinky bugs" were a bit too much for us innthe room ! We had fun
Commentaires de Gestion de l’hôtel
14 oct. 2024 par JESSE, Gestion de l’hôtel
Thank you for your feedback! We're thrilled to hear that you and your family had a blast during your stay, despite the inconvenience of the "stinky bugs." We apologize for the issue and will address it with our pest control team to ensure a more comfortable experience for future guests.We hope to welcome you back soon for more fun, with fewer bugs next time!
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par JESSE, Gestion de l’hôtel
Thank you for sharing your feedback! We're glad you enjoyed your stay and appreciate you taking the time to rate us. We’re always striving to improve, so if there’s anything we can do to make your next visit even better, we’d love to hear your thoughts.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
If you book thru expedia there ia no vip for you didnt get any resort credit.... pictures of rooms arent as pictured... so false advertising... cant check in qt all till 4 then once 350 gets there 20 people in line then they tell you rooms not clean yet....ended up getting text at 629 saying room was ready got to room dishes were still in dish washer and everything
Commentaires de Gestion de l’hôtel
12 oct. 2024 par JESSE, Gestion de l’hôtel
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.
par un voyageur
Fun for all
Publié le 10 oct. 2024 sur HotelsThe hotel has it all. Indoor and outdoor waterparks. A mini arcade. 3 huge firepits in their beautifully landscaped yard. We visited at fall time and walked through a lit up pumpkin patch. They offer so many activities for kids. This is our 2nd stay and we love this place!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par JESSE, Gestion de l’hôtel
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your second stay with us and that the indoor and outdoor waterparks, mini arcade, and firepits added to the fun. It sounds like you had a fantastic fall experience, especially with the lit-up pumpkin patch and all the activities for kids!We’re so glad you love staying with us and can’t wait to welcome you back for another visit!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Run down… holes in blankets.. smoke alarm chirping on arrival, lights burned out, stink bugs all over in room, dirty air vents, missing pieces in coffee maker, dishes in dishwasher on arrival….
Commentaires de Gestion de l’hôtel
10 oct. 2024 par JESSE, Gestion de l’hôtel
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.
