Note fondée sur 138 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,5 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We had a great time! Staff was amazing and we loved everything about our experience. One negative complaint we have is that there was mold in our tent
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Elana,Thank you for taking the time to leave us a review on Expedia. We appreciate your comments regarding our amazing staff and experience. Thank you for your comments regarding mold aswell we will pass your comments on to the proper departments where they will be addressed. We can't wait to see you on your next adventure to an Under Canvas.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Thomas,Thank you for taking the time to leave us a review on Hotels.com. We're delighted to hear that you enjoyed your stay with us in the Great Smoky Mountains. We can't wait to see you on your next adventure to an Under Canvas.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Thought I'd try something different. The concept is unique, but the actual tent is a little spartan for my taste. I don't care about living out of the suitcase with no place to hang cloths up. No cell phone signal or internet but they at least tell you that. Pretty costly for what is offered. Just not my cup of tea but others may enjoy the lifestyle and being so remote. The staff was terrific, and the public shower area was clean and pleasant. The kitchen and dining looked nice but I didn't dine there. I hadn't been to Gatlinburg area for many years, and it is a real tourist trap now. I won't be back.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Larry,Thank you for taking the time to leave us a review on Expedia. We truly appreciate all of your feedback regarding the tent and amenities and will share it with the proper departments where it will be addressed. If you have any more feedback for us please feel free to contact us.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Elisabeth,Thank you for taking the time to leave us a review on Hotels.com. We're thrilled to hear that your stay met your expectations. We can't wait to see you on your next adventure to an Under Canvas.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
We had such a GREAT time at Under Canvas in TN. The staff is amazing and the environment so comfortable and inclusive. We loved our accommodations and fun on-camp activities, and more importantly met really lovely families with whom we connected and will stay in touch.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Maeve,Thank you for taking the time to leave us a review on Expedia. We're pleased to hear that you had such a great time enjoying our on-camp activities and connecting with other families. We can't wait to see you on your next adventure to an Under Canvas.
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Jacob,Thank you for taking the time to leave us a review on Hotels.com. We're delighted to know that you enjoyed your stay with us in the Great Smoky Mountains. We can't wait to see you on your next adventure to an Under Canvas.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
The experience reminded me of summer camp. It was pleasant to be in a beautiful and relaxing place. It was refreshing to play and enjoy without technology.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Nancy,Thank you for taking the time to leave us a review on Expedia. We're delighted to hear that your stay met your expectations and gave you a chance to relax. We cannot wait to see you on your next adventure to the Great Smoky Mountains.
par un voyageur
A True Gem
Publié le 12 juill. 2024 sur HotelsBig fan of Under Canvas! It was a little hot but still managed to sleep comfortably. Love the views and relaxation at Under Canvas.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Emily,Thank you for taking the time to leave us a review on Hotels.com. We are pleased to hear that you had a great and relaxing time with us in the Great Smoky Mountains. We can't wait to see you on your next adventure to any Under Canvas.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Under Canvas Greay Smoky Mountains was amazing!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Alexandra, Thank you for taking the time to leave us a review on Expedia. We're so happy to hear that you had an amazing time with us in the Great Smoky Mountains. We can't wait to see you on your next adventure to an Under Canvas.
par un voyageur
Disappointing stay.
Publié le 12 juin 2024 sur HotelsThis place calls itself a small luxury hotel. No luxury here.
We had a suite - the amenities/furniture on the website are not what you get. No daily housekeeping. Apparently, it's available at the guests' requests, but no-one informed us of that. Room seemed dirty and we even wondered if the sheets were fresh at arrival. The staff is clueless in terms of service. No internet so you have to ask for advice, but most have no knowledge of local area. Restaurant is basic. No eco-water bottles. The drive is 30 mins to the national park and not much to do at the property.
It could be wonderful with a caring, knowledgeable staff, internet at least in the common area so that one can plan activities outside of the camp, having a yoga instructor or hiking guide on site, better restaurant offerings. At a minimum, each room should have a map of the national park and a handbook of what is available to do in the Smoky Mountains since there is no internet available.
I could go on. Very disappointing.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Keegan A., Gestion de l’hôtel
Paul,Thank you for taking the time to leave us a review on Hotels.com. Your feedback is critical to our continuous improvement. All of your feedback will be shared and addressed with the appropriate departments. If you have any more feedback please feel free to contact us.
