Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bon emplacement
Publié le 4 mars 2023 sur HomeAwayTrès bon séjour, il y a eu un petit problème d'eau mais nos interlocuteurs ont été très réactifs et attentifs. L'appartement est grand, la cuisine très bien équipée. L'emplacement est juste incroyable et le parking à 5 mn à pied
Commentaires de Gestion de l’hôtel
20 mars 2023 par VrboOwner, Gestion de l’hôtel
Dear Claire,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
par un voyageur
Listing not accurate
Publié le 7 sept. 2024 sur HomeAwaySeville is a hot city. We chose this unit because it listed a washer, air conditioning and same number of bedrooms as bathrooms. Immediately on check in we reported concerns about flickering lights and the functionality of the a/c. The management said they would get someone out to check that day. They did not, and while the a/c seemingly started to function, the entire rental lost power. Someone came out to reset the system and it functioned again for a little bit. The managers said they were going to assign us another unit. They did, they checked on it and again the power didn’t work in the next unit. They assigned us two homes to make our group fit, but it lacked the bathrooms we requested. As we were leaving the one unit to go to another, we spotted roaches. We requested refund for the unit and they refused. Don’t rent from them, this unit was a failure, and while attempts were made to correct, ultimately it was not what we paid for. If you see Genteel homes, expect poorly maintained units.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par VrboOwner, Gestion de l’hôtel
Dear Antonio,
Thank you for taking the time to provide your feedback. We deeply regret the unexpected issues you experienced with the electricity during your stay.
When the issue occurred, our team promptly offered the best available solution. Though we couldn’t immediately resolve the electrical problem in the original apartment, we provided two newly remodeled apartments with spacious bedrooms and terraces to ensure your comfort. These alternatives were carefully chosen to minimize the inconvenience, and we regret they didn’t meet your expectations.
On the other side, we take cleanliness and maintenance very seriously, and while the appearance of insects was an unfortunate isolated incident, we can assure you that we have strict pest control measures in place to maintain the highest standards of hygiene in all of our properties. However, external factors such as the weather may contribute to their appearance.
With respect to your request for a refund, we carefully reviewed the situation and followed our policies, offering what we believe to be a reasonable and fair resolution given the circumstances. We strive for guest satisfaction and are sorry that we did not meet your expectations despite our efforts.
We are reviewing the issues you raised to prevent future occurrences and hope to have the opportunity to provide you with a better experience in the future.
Quality Department.
par un voyageur
What an amazing location!
Publié le 22 juill. 2024 sur HomeAwayThis was such an amazing house and the location was unbeatable! We were in the heart of the city with great restaurants and shopping right outside our door. The house is spacious and had great sleeping options and baths for a larger group. Everything was clean and well maintained. The A/C was so welcomed after a day of walking around midsummer. The separation of bedrooms allowed for our teens to stay up later while we slept. We will be back!!
par un voyageur de Kingston
Womens Holiday
Publié le 27 oct. 2023 sur HomeAwayWe so enjoyed our trip to Seville. This apartment is right in the centre of all the excitement. It was well appointed and clean. I would recommend it to anyone. It is a bit noisy during the night but that just added to the ambiance for us
Commentaires de Gestion de l’hôtel
12 nov. 2023 par VrboOwner, Gestion de l’hôtel
Dear Karen,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team's dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
par un voyageur
Great Location, Some Noise Problems
Publié le 20 sept. 2023 sur HomeAwayThis 4 bedroom very clean apartment in the Angeles Street area is spacious and has a well appointed lovely kitchen, nice bedrooms with bathrooms in each bedroom. Furniture needs some maintenance and updating, upper floor bedroom has an older carpet. The many stairs in the home would make it difficult for anyone who has mobility issues. Great location, very close to the Cathedral and Alcazar and great restaurants are just around the corner. Issue with our stay is the constant noise of the restaurant patrons and pedestrians close by. You will be awakened by the loud noise of the restaurant next door every day cleaning, recycling bottles, folding tables etc at 130 am and again at 7 am as a result of the distribution centre delivering supplies to restaurants. The distribution centre is just across from the apartment. If you are a light sleeper this location may not work for you.
par un voyageur
Gorgeous retrofitted historic house in santa cruz neighborhood
Publié le 4 juill. 2023 sur HomeAwayThis was a beautiful house that was just the right size for my family of 5. All the kids got their own room and bathroom, and we enjoyed the historic elements of the house as well as being in the middle of the action with resturants around the corner and just steps from the cathedral. If you have mobility issues this is not the place for you. There are 2 flights of steps up to the kitchen and living room area and its four up to the top bedroom. There was also strangely no silverware in the house, despite having plates, cups, etc... since we were literally steps away from bars and restaurants we didnt really miss them. The housr is right off a busy street, so it stays noisy until 12 or 1 and then picks uo again in the morning as the restaurants get deliveries, but its a small price to pay for being in the middle of the action. When we aked to check in a little early becaue of when our train arrived they were very accommodating, and we loved the coverd rooftop patio that was perfect for drinks after a long night of touring around the city. That upstairs bedroom off the patio never really cooled off, probably because of the large patio windows and the 104 degree weather. Overall a great experience!
Commentaires de Gestion de l’hôtel
18 juill. 2023 par VrboOwner, Gestion de l’hôtel
Dear Sylvia, We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.
Jose L.H. Campos
Quality Department Manager
par un voyageur
Seville stay
Publié le 12 juin 2023 sur HomeAwayThe house and location was absolutely perfect! We really enjoyed our stay. It was a little noisy at night especially in the downstairs bedroom.
Commentaires de Gestion de l’hôtel
27 juin 2023 par VrboOwner, Gestion de l’hôtel
Dear Kathryn Simpson,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Jose L.H. Campos
Quality Department Manager
par un voyageur de Chicago
Location Location Location
Publié le 3 avr. 2023 sur HomeAwayParked the car in a local parking garage and walked through the alleyways to get to the apartment. Not too far a walk. Excellent location where many restaurants are and close for the cathedral. Three floors so if you have issues getting up and down pick the ground floor room like my wife and I did. Each kid had their own bedroom and bathroom and enjoyed their own space. Air conditioning and heating in each room. Only one tv in the apartment so that could be improved. There was some noise being that close to the City but not too bad. Communication was good and easy and flexible. Will recommend.
Commentaires de Gestion de l’hôtel
18 avr. 2023 par VrboOwner, Gestion de l’hôtel
Dear Ladapo,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Seville. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
par un voyageur
Wonderful location, well-managed property
Publié le 21 mars 2023 sur HomeAwayThe location is right in the middle of the main strip of tapas bars in the area so expect it to be busy - you might even get late night serenades from the bar patrons on Friday & Saturday nights. But we were enchanted by the local tapas scene it was exactly what we were looking for. The apartment is spacious (for Seville) and well-managed. Perhaps the only drawback is that the furniture (mattresses/chairs) was only so-so comfort-wise. Other than that no complaints what so ever. We really enjoyed our two-week stay and would definitely stay here again.
Commentaires de Gestion de l’hôtel
10 avr. 2023 par VrboOwner, Gestion de l’hôtel
Dear Ron,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
par un voyageur
Great Location
Publié le 10 janv. 2023 sur HomeAwayClose to great Tapas Bars, the Cathedral, and other sites
Commentaires de Gestion de l’hôtel
25 janv. 2023 par VrboOwner, Gestion de l’hôtel
Dear Randall,
We read with great pleasure the review you left to our apartment. We aprecciate the remarks on the central location. It has been a pleasure for us hosting you and we look forward to having the oportunity to welcome yu back again soon.
Jose L.H. Campos
Quality Department Manager
