Ratings based on 912 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 2, 2024 on Expedia
by A traveller
Posted Oct. 2, 2024 on Expedia
Everything good , the staff very kind.
Comment from Hotel Management
Oct. 3, 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms Lester,Thank you for such a positive review.We're delighted to hear that the kindness of our staff contributed to a positive room experience for you. It's wonderful to know that our commitment to cleanliness and service culture met your expectations. We hope you had the opportunity to enjoy our gastronomic experiences and the exclusive benefits of The Level during your visit.It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
by A traveller
Posted Sep. 30, 2024 on Hotels
by A traveller
Posted Sep. 27, 2024 on Expedia
Excelente staff front desk and Bruno swimming pool attendant
Comment from Hotel Management
Sep. 28, 2024 by Manager, Hotel Management
Dear Juan,Thank you very much for this positive review.It's wonderful to know that our front desk team and Bruno, our attentive pool attendant, provided you with exceptional service. Your commendation of the impeccable room cleanliness and hotel condition truly reflects our commitment to offering a superior room experience. We're also delighted that our room amenities contributed positively to your stay, as we strive to create memorable gastronomic experiences and provide The Level of comfort and luxury our guests deserve.We look forward to welcoming you back on future occasions. Best regards,Belén Rodríguez, Voice of Customer Coordinator
by A traveller
Posted Sep. 21, 2024 on Hotels
Rooms were dated and were not thoroughly cleaned when we arrived
Comment from Hotel Management
Sep. 22, 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Guest,Thank you for taking the time to share your review.We are delighted you found our room amenities to be satisfactory, with services such as our minibar, electric kettle, and the added luxury of The Level exclusive benefits. However, it appears we have fallen short in meeting your expectations regarding the room's cleanliness and overall condition. While we are known for our attentive service culture and strive to provide an exceptional room experience, we sincerely apologize if this was not reflected in your stay. Please be assured that we uphold a high standard of cleanliness and will look into the matter to ensure our rooms meet the quality our guests expect and deserve.We hope to have the occasion to welcome you again. Kindest regards,Martina Piovesan, Voice of Customer Coordinator
by A traveller
Posted Sep. 20, 2024 on Expedia
Very nice stay!
Comment from Hotel Management
Sep. 21, 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mr. Geir,Thank you very much for this positive review.We are delighted to hear that you had a very nice stay at Meliá Sevilla. Your perfect rating for room cleanliness is a testament to our dedicated housekeeping team's commitment to maintaining impeccable standards. We're equally pleased that you found our service to be excellent, as providing top-notch service culture is at the heart of what we do.Regarding the hotel condition and room amenities, we appreciate your feedback. We continuously strive to enhance our facilities and the room experience for our guests. Our recent renovations have focused on providing modern comforts while maintaining the soul of Andalusia in our design.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A traveller
Posted Sep. 17, 2024 on Expedia
Stayed here for two nights, staff really friendly. Room was clean, actually big for Europe standards. Plaza España across the street. Most attractions really close by as well as Metro and public transportation. Taxi will charge you less than €8 from there to Sevilla Cathedral.
Comment from Hotel Management
Sep. 18, 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Carina,Thank you for such a positive review.We're delighted to hear that our spacious rooms exceeded your expectations and provided a comfortable room experience. Our team is thrilled to know that their friendly service contributed positively to your stay. It's also wonderful to learn that you enjoyed our prime location, just a stone's throw from the Plaza de España and easily accessible public transportation, making city exploration a breeze.It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
by A traveller
Posted Sep. 17, 2024 on Hotels
by A traveller
Posted Sep. 14, 2024 on Hotels
by A traveller
Posted Sep. 10, 2024 on Expedia
I liked the morning buffet, the room, cleanliness, the pool the only thing I minded was waiting over half an hour to take the elevator to my room
Comment from Hotel Management
Sep. 18, 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mr. Tahir,Thank you for taking the time to share your feedback.We're thrilled to hear that you enjoyed our morning buffet and found the cleanliness and pool to your liking. Our team takes great pride in offering an exceptional room experience and gastronomic delights, so your positive comments are truly appreciated.We regret to hear about the inconvenience you faced with the elevator wait time. We strive to provide efficient service and we will look into coordinating better during peak hours to prevent such delays.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator
