Note fondée sur 562 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Expedia
We needed an accessible room due to my wife's disability. We did book last minute and there were not any accessible rooms. We could have made do with the 2nd floor non accessible room, however there wasn't an elevator, and that spoiled our stay. My wife with MS had to climb 18 stairs, due to no elevator. Was rough!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager, Gestion de l’hôtel
We would have loved to accommodate a first floor room for your stay, but as you stated, we were sold out! Please reach out to us directly for any future reservations so we can do our best to get you into more comfortable accommodations.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
It was a very, adequate room and breakfast
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for 5 stars!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
The young woman at check in was very unfriendly, she needs to be trained in customer service. The bed was cushy and comfortable. I would stay here again just for the bed. The water takes a while to get warm at 5 in the morning, but it did get warm.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager, Gestion de l’hôtel
We're sorry to hear that you had a poor experience upon arriving at the the hotel, but we're glad to hear that you enjoyed the beds!
par un voyageur
Family
Publié le 17 oct. 2024 sur HotelsOur room was nice. Clean. Staff were very friendly. Only issue the security lock was broken and the tub didn't drain quickly. Breakfast was very good and well stocked and hot and fresh. Very nice hotel. 2x we stayed here. Wish they had an elevator.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review! We're glad to hear that you enjoyed your stay with us! We will pass along the maintenance problem to our crew to have it repaired.
par un voyageur de Fort Wayne
Publié le 15 oct. 2024 sur Expedia
We were given a room on the 2nd floor with 2 elderly and no elevator
Commentaires de Gestion de l’hôtel
17 oct. 2024 par General Manager, Gestion de l’hôtel
We do apologize for the inconvenience of the 2nd floor room, please reach out to us directly to put in a request for ground floor, we try to accommodate as many requests for ground floor as possible!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for 5 stars!
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for 10/10! We're glad to hear that you enjoyed your stay!
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Staff person was very friendly and helpful.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review, we're glad that you had a great experience with our crew, we look forward to making our guests visits awesome!
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Customer service was above and beyond. We originally had reservations at another hotel, but they were unable to accommodate an early check in. We were traveling for a wedding and wanted to be able to get ready at the hotel instead of driving in our wedding attire. I called Cobblestone and spoke with Carmen who was very cheerful and said she would be happy to let us check in early, and said she would be at the front desk on the day of our arrival. She suggested I call the morning of to make sure our room would be ready. When I called that morning she remembered me and said she had told the housekeeper that morning to make sure our room was ready. The room was spotless, the beds very comfortable, and the property is quiet. One of the best hotel experiences I’ve ever had. We heard they had fresh baked cookies in the early evening, but we stayed out late, so we missed out on that. I would absolutely recommend the hotel! Also, down the road is a fabulous Mexican restaurant. Thank you Cobblestone and thank you Carmen.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave such a kind review! We're glad to hear that you had a wonderful experience during your stay! We're blessed to have Carmen on our team, I'm happy to hear that she made your stay special!
par un voyageur de Thermopolis
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for 5 stars!
