Note fondée sur 476 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de mertztown
Publié le 30 août 2024
Ok
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Irvin, for your rating. Wishing you well :)
par un voyageur
A perfect stay
Publié le 21 août 2024 sur HotelsThe whole place was clean and did not smell bad. The front counter Person had dogs which gets 10 stars from me, but it was apparent she was bored… But she was really nice too, so it’s OK. Front counter was not open 24 hours which was fine because we didn’t need anything. The condition of the building was pretty good. There were some ceiling tiles missing, floor was uneven, And the carpet looked a little worse for wear (Both in the hallway). I love that the room came with a mini fridge and a microwave!!! Ten stars. It’s right near the port and on the highway so there was some noise if you left the window open, which we did, but I’m used to that kind of noise so it didn’t bother me at all. Plenty of parking, Smoking area, And right next to the parking lot where Kenai fjords tours picks you up. Ice machine, coffee maker with creamer pods, Tea, And hot chocolate, were free in the lobby.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Heather, for taking the time to write a review. We are so glad you enjoyed your stay and time in Seward and welcome you back anytime. Wishing you safe and happy travels :)
par un voyageur
Publié le 17 août 2024 sur Expedia
nfortunately, the room conditions were not satisfactory. The rooms were dirty, and our room was located at the back of the building, requiring us to walk through the grass to access another door.
Additionally, there was over a 2-inch gap between the wall and the door, which made us feel uncomfortable as we had to shove towels in the gap for privacy. This experience was absolutely ridiculous and not what we expected.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Shay, for your feedback. We do, again, sincerely apologize for the conditions on the door frame. We had just had the spaces rebuilt from a flood in the spring and weren't aware of that until you addressed it. We wish we could have moved you, however, with a full house we had our hands tied and are sorry. We do hope you received the compensation we requested and if not please give us a call. We have addressed the frame since. Thank you again for your feedback.
par un voyageur
Publié le 16 août 2024 sur Expedia
Great to stay!
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Chengwei, for your review and rating! We are thrilled you enjoyed your stay with us and wish you a wonderful 2024!!!
par un voyageur
Publié le 15 août 2024 sur Expedia
Bathroom was tiny
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Judy, for your feedback. Have a wonderful summers end :)
par un voyageur
Publié le 14 août 2024 sur Expedia
Locate in the great area. Clean & quiet. But there is no hair dryer.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Rabiab, for your review. Sorry we have such a limited number of hairdryers; we are going to increase that purchase next year from wonderful feedback like yours - we truly appreciate it. Please visit us again if you are ever in the area and have a wonderful 2024!
par un voyageur
What a Dump!
Publié le 14 août 2024 sur HotelsWhat a dump! Booked through hotels.com for 2 rooms and the rooms were in separate buildings. Place was very old and dirty. 1 room you had to walk past the dumpster to get to and not safe at all.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Christine, for your feedback. We are sorry we were unable to meet your expectations. We wish you well
par un voyageur
Publié le 12 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Tom, for your rating and feedback. Happy summers end!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Mike, for providing a rating. We are sorry you didn't have a pleasant experience and wish you well.
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Carissa D, Gestion de l’hôtel
Thank you, Helen, for your rating.
