Ratings based on 131 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Very pleasant stay
Posted Sep. 24, 2024 on HotelsThe room is very clean. The breakfast is excellent with so many choices. The location is super convenient, only 10 minutes walk to train station. Highly recommended!
by A traveller
Posted Sep. 18, 2024 on Expedia
Close to railway station. Spacious, modern and clean. Breakfast buffet with varieties. Friendly staff.
by A traveller
Subpar
Posted May 5, 2024 on HotelsI have stayed in other Hyatt properties before but this was just sub-par experience. The trash wasn’t taken out during the whole stay in the hotel. There was a kitchen but no utensils (you need to call them for utensils to use). It was just an underwhelming stay unfortunately. No combs, no toothbrushes (they handed me 2 toothbrushes at the check-in). I can understand the Eco-friendly aspect as many hotels are doing it but it was just unexpected and they should have send a prior notice to carry utilities like some of the other hotels do.
by A traveller
Low service level than money paid.
Posted Feb. 1, 2024 on HotelsLocation is next to airport. But there are no shuttle service not loke others..
Also there are fungus around shower booth. Not very friendly.
by A traveller
Posted Jan. 30, 2024 on Expedia
Nice breakfast. Staff is very friendly and helpful.
by A traveller
Posted Jan. 24, 2024 on Expedia
Front desk bilingual, very helpful staff, housekeeping was excellent
by A traveller
Posted Oct. 20, 2023 on Expedia
Always good to be back here. Very convenient staff is friendly and helpful close by to the NECC and restaurants.
by A traveller
Posted Jul. 3, 2023 on Expedia
Everything was great experience
by A traveller
8/10 not bad
Posted Jul. 1, 2023 on HotelsRoom is very big and clean. walking distance to a mall with many eateries. the staffs of hotel are helpful and polite. Breakfast is perfect. The only con is the room turned blackout suddenly for two times during my stay, the explaination is blackedout if sensor detect motionless of guest in the room. Quite speechless to hear this.
by A traveller
Fantastic Hotel, very comfortable large room
Posted Dec. 7, 2019 on HotelsThree night business trip, Hyatt was fabulous Hotel Friendly staff, quick check in, very spacious King Suite, super quiet, clean and comfortable room
The location is okay, although it is indeed a long walk 10-15mins from Hongqiao Railway station / Line 2 Metro). The nearby shopping area HUB has many good restaurants to cover all tastes.
I will certainly stay here again, highly recommended
