Note fondée sur 347 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Hotels
Très bel hôtel, rien à dire de la chambre et du buffet du petit déjeuner. Merci pour l’upgrade accordé à notre arrivée.
Seul bémol le personnel qui ne parle pas anglais et les rares personnes qui le parle communique de manière basique.
Commentaires de Gestion de l’hôtel
26 août 2024 par Emil Leung, Gestion de l’hôtel
Dear Yacine,Thank you for sharing your generous comments about Mandarin Oriental Pudong, Shanghai here with us.It is great to know how much you enjoyed our spacious guest rooms, comfortable beds and warm service. I am very glad to read such positive comments about your stay with us and will be sure to share these with all of our team here in the hotel.We look forward to welcoming you back and to creating more lasting memories during your next visit.Warm regards,Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Emil Leung, Gestion de l’hôtel
Dear Jean-Marc， Thank you very much for choosing to stay at Mandarin Oriental Pudong, Shanghai.It is great to learn that you have had an enjoyable experience here. Please do visit us again in the near future, we also look forward to creating more memorable experiences for you during your next stay.Sincerely, Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
par un voyageur
Publié le 1 avr. 2018 sur Hotels
Recommandé
pour Tout le mondepar un voyageur
Un hotel de luxe accueillant
Publié le 19 févr. 2017 sur ExpediaMalgre un bref sejour, tout etait parfait. J'ai bien apprecie.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Emil Leung, Gestion de l’hôtel
Dear chi-na,Thank you for taking the time to share your positive feedback. We are delighted to hear that you had an enjoyable stay with us at Mandarin Oriental Pudong, Shanghai. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.We look forward to welcoming you back in the near future for another exceptional experience.Warm regards,Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
par un voyageur
Publié le 24 août 2024 sur Expedia
The building / room is as you would expect from a 5 star hotel. What really sets it apart is the incredible staff and remarkable breakfast. Worth every penny and the perfect place to stay if you would like to treat yourself in Shanghai.
Commentaires de Gestion de l’hôtel
26 août 2024 par Emil Leung, Gestion de l’hôtel
Dear Steve,Thank you for choosing Mandarin Oriental Pudong, Shanghai, and for taking the time to share your valuable comment with us.It is with great pleasure to learn that you have had a memorable stay in Shanghai with our refined breakfast offerings at Zest, and attentive staff service. As our hotel enjoys a unique location on the shores of Huangpu River, the guests can easily access the Riverside Promenade for a relaxing walk during the day.Thank you for recommending Mandarin Oriental Pudong, Shanghai, and we look forward to welcoming you back in the near future.Warm regards,Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
par un voyageur
Publié le 19 août 2024 sur Expedia
Free wifi does not work, need to pay for wifi for more than $8 per day
Commentaires de Gestion de l’hôtel
20 août 2024 par Emil Leung, Gestion de l’hôtel
Dear Shenyuan,Thank you for choosing to stay at Mandarin Oriental Pudong, Shanghai, and for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with our Wi-Fi service. We understand that this may have caused some frustration.Our team is continually working to enhance our network facilities to provide a better online experience for all our guests. For more information regarding Wi-Fi service options and pricing, our front desk team is always ready to assist you.We hope to have the opportunity to provide you with a more satisfying experience during your next stay.Sincerely, Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Emil Leung, Gestion de l’hôtel
Dear Anonymous,Thank you for taking the time to share your positive feedback. We are delighted to hear that you had an enjoyable stay with us at Mandarin Oriental Pudong, Shanghai. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.We look forward to welcoming you back in the near future for another exceptional experience.Warm regards,Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Emil Leung, Gestion de l’hôtel
Dear Kazuo,Thank you very much for choosing to stay at Mandarin Oriental Pudong, Shanghai.It's an honor to know that you had a pleasant stay. We are committed to extend all our guest a memorable and warm and personalized service.Please do visit us again in the near future, we also look forward to creating more memorable experiences for you during your next stay.Warm regards,Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
par un voyageur
Publié le 15 août 2024 sur Expedia
Looks old, Wi-Fi doesn't work, the area around not convenient
Commentaires de Gestion de l’hôtel
16 août 2024 par Emil Leung, Gestion de l’hôtel
Dear Elizabeth,Thank you very much for choosing to stay at Mandarin Oriental Pudong, Shanghai.We are very sorry that we were not able to provide you with a perfect stay, and we will promptly improve the problems you mentioned.In addition, in order to facilitate your travel, we provide free travel vehicles within 2 kilometers of the Lujiazui area from 7 a.m. to 8 p.m. daily.We wish you continued health and hopefully the opportunity to welcome you back and have the opportunity to extend a great experience with us. Sincerely, Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
