Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,4 Service et personnel
3,7 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Première et dernière fois
Publié le 15 juill. 2019 sur HotelsMoisissures dans les corridors
Difficile de respirer
Odeur forte de moisissures
Commentaires de Gestion de l’hôtel
18 juill. 2019 par Alex, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to tell us about your experience at the Qube Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations about the strong mold smell; please allow me to express my sincerest apologies. We will check and solve it as soon as possible . we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Zhang | Cluster Director of Rooms
par un voyageur
Publié le 17 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2023 par William Lau, Gestion de l’hôtel
Dear valued guest, thank you for staying at The Qube Hotel Shanghai Sanjiagang and for leaving your review here. Firstly, please accept our sincere apologizes for the unpleasant experience during your stay. The Feedback such as yours is very valuable to us to deliver our standards. We constantly strive to create unforgettable experience for our guests with our service. Please rest assured that your comments have been shared with hotel team and will reinforced the training to improve service in the future. We sincerely hope we have the pleasure of welcoming you back in the future.
par un voyageur
Publié le 26 juin 2023 sur Expedia
Do not stay at this property. With an early flight out, we chose this hotel for several reasons: gym, pool, airport shuttle, and bar. The gym and pool were not in this hotel. You had to walk to another nearby hotel and pay to use the pool and gym-almost $15 each USD. The bar was non-existent. There was a bar in the nearby hotel, but the service was terrible. They told us to sit in the lobby and they would serve us, but then they never came to take our order. After waiting over 1/2 hour, we finally found someone and helped them look through the bar contents to make a gin and tonic. The restaurant in the nearby hotel had very good food but it was very expensive. Over $50 USD for lunch. The roads around the hotel were flooded because of recent rains. When we came down in the morning to catch our previously booked shuttle bus to the airport, we were told the bus was cancelled. They said we had to call a cab and cover the cost ourselves. We just made our flight. Very frustrating all around.
Commentaires de Gestion de l’hôtel
27 juin 2023 par William Lau, Gestion de l’hôtel
Dear Guest, greetings from The QUBE Hotel Shanghai Sanjiagang. Firstly, please accept our sincere apologizes for the unpleasant experience during your stay. Your comments on the the service of the nearby hotel have been duly noted and we have shared your feedback with our respective managers to look into this so that immediate improvements can be made. we apologize again that on this occasion we failed to meet your expectations. We are certainly grateful for your feedback and for bringing your disappointing experience to our attention. We hope that this incident will not mar your overall impression of our hotel and we look forward to welcoming you back in the near future. Regards, General Manager William Lau
par un voyageur
Publié le 8 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2023 par Gloria Lai, Gestion de l’hôtel
Dear Marte: Thank you for your stay at The QUBE Hotel Shanghai Sanjiagang. We apologize for not giving you a good stay experience this time! We will definitely strengthen the service quality of all aspects of the hotel in the future. We hope that you can have a different experience next time. We also hope that you can give us this opportunity.
par un voyageur
OK
Publié le 12 janv. 2020 sur HotelsI would expect shuttle bus to the airport to run more frequently.( it is about 20 min ride). Room was spacious and clean. The front desk staff was very helpful hovewer spoke very limited English.
par un voyageur
超级棒的体验
Publié le 12 déc. 2019 sur Hotels酒店服务非常棒，因为晚上很晚抵达酒店，酒店自动升级商务楼层，酒店房间非常舒适，环境非常雅致，下次一定还会选择这家酒店
Commentaires de Gestion de l’hôtel
15 déc. 2019 par Pattie Wang /Director of Guest Experience from EO, Gestion de l’hôtel
尊敬的宾客，您好！感谢您在百忙之中分享您的感受。感谢您对酒店的认可，您的满意是我们的动力，致力于为您提供一个舒适的入住环境是我们一直以来所追寻的目标与宗旨。您所入住的三甲港绿地铂骊酒店是三甲港绿地国际旅游度假村酒店集群的一份子，酒店定位为高端商务品牌，“精彩旅途，快意人生”如果将一场旅途比划作圈，铂骊酒店正是这平凡曲线上最精彩缤纷的一处。酒店现推出熊本熊主题房间，为您和孩子打造最珍贵的亲子时光，陪伴是成长路上最好的礼物。上海三甲港绿地国际旅游度假村全体员工期待您的再次光临，与我们一起感受“魔都上海的海滨之旅”！ 顺祝 商祺！ 王程 宾客体验总监/酒店行政办公室 敬上
par un voyageur
Publié le 11 déc. 2019 sur Expedia
The Qube Sanjiagang is very close to the airport and is a new hotel built on what I presume will be a large complex for tourists.
Commentaires de Gestion de l’hôtel
15 déc. 2019 par Pattie Wang /Director of Guest Experience from EO, Gestion de l’hôtel
Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. With best regards, Pattie Wang Director of Guest Experience from EO office
par un voyageur
Shiesty
Publié le 13 nov. 2019 sur HotelsThey charged me for the room and now I have to dispute it with my credit card company...please help if you can hotels. Com...
Commentaires de Gestion de l’hôtel
14 nov. 2019 par Director of Guest Experience from EO office, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We have taken note of your comments and it is indeed not the Primus hospitality that you have come to expect. We sincerely do apologize for not meeting your expectation. We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us to give me the opportunity personally taking care of you. Thank you! Yours sincerely, Pattie Wang Director of Guest Experience from EO office
par un voyageur
Publié le 21 oct. 2019 sur Expedia
英語が通じない。バーテンですら英語を話さない。空港ホテル間の無料シャトルがあるが約束しても迎えに来ない。部屋は快適でした。またエクスペディアに掲載されている漢字名ですと、裏のホテルに案内される場合があります。
Commentaires de Gestion de l’hôtel
23 oct. 2019 par Pattie Wang Director of Guest Experience , Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations. Your comments have been noted, and we are planning for prepare more English training to our staff to improve in the coming months. Warmly welcome you call, write or mail to me bringing the opportunity that I may personally take care of you. We sincerely hope that we will have the opportunity to redeem ourselves to your next visit. Yours sincerely,
par un voyageur de 日本
Publié le 19 oct. 2019 sur Expedia
スタッフの方がすぐに声をかけてくれて、タクシーやシャトルバスをすぐに呼んでくれました。
英語でも対応してもらえて助かりました。
ただ、空港のタクシーに住所を伝えましたがまったく通じず、ホテルまでの移動に苦労しました。
Commentaires de Gestion de l’hôtel
22 oct. 2019 par Pattie Wang Director of Guest Experience, Gestion de l’hôtel
Dear Valued Guest, Thank you for your stay with us at QUBE Hotel Shanghai Sanjiagang. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Yours sincerely,
