Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,1 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrendous
Publié le 25 juin 2022 sur HotelsAwful, DO NOT GO TO THIS HOTEL. No hot water for our entire stay, no towels, no staff, guests were going into the kitchen to get things for breakfast as no staff on site. No light bulbs in the lights, bar not open again no staff on site, shabby on the outside and decor 20+ old.
par un voyageur
Publié le 7 juin 2022 sur Expedia
I enjoyed the large pool even though the lights didn't work and the showers were not working, and the sauna was not working.
The place was disgusting dirty. I asked for the bathroom to be cleaned and they sent a cleaner but they did not clean the bathroom, just poured some cleaner in the toilet. The lifts were broken, there wasn't any bedside lamps, the radiator was broken and we couldn't turn off the heater. There wasn't any breakfast available by the time we got there. Breakfast was sliced bread, single boxed cereal and an urn of hot water with sachets of coffee and tea. There wasn't any soya milk as I cannot have milk and there wasn't any cups left for a cup of coffee.
par un voyageur
Totally poor
Publié le 4 juin 2022 sur HotelsVery poor no cooked meals available no bar service bed linen not changed for three days no room service
par un voyageur
Publié le 14 mai 2022 sur Hotels
Absolutely awful. I don't even know where to start to be honest it needs to close down....
par un voyageur
Cheap
Publié le 25 févr. 2022 sur HotelsNeeds money spent on it, it has so much potential. We would not stay here again unless it drastically improves.The only good thing about this place is the staff.
Commentaires de Gestion de l’hôtel
26 févr. 2022 par Reception , Gestion de l’hôtel
Thank you for you recent review.
We are pleased that you liked the staff here at the hotel. At the moment we are in the process of slowly renovating the hotel so hopefully when you next visit the Island you will be able to see the improvements that we have made.
par un voyageur
Our stay
Publié le 20 févr. 2022 sur HotelsDone a last minute booking. We got there and was told that the room we had booked was already occupied. They found another room for us. They apologised for the mess in the stairways as they are decorating, that’s understandable. We were then told that there was only continental breakfast as the restaurant is also being redecorated. The breakfast bar was still on show, nothing was covered over and it was near the entrance. When we got to our room the door wouldn’t lock at all. The balcony door was padlocked shut as they said they has lost the key for it. The room was very dated, the bathroom was dirty with spiders everywhere, couldn’t change from shower mode to taps for bath. The tv remote was held together with a bit of old paper and tape. Was absolutely disgusted with the room. Was nothing like the pictures they show to advertise the place. We ended up leaving and finding somewhere cleaner and more comfortable to stay
Commentaires de Gestion de l’hôtel
21 févr. 2022 par Reception , Gestion de l’hôtel
Thank you for your recent review, we appreciate all feedback good and bad.
We are in the process of updating the hotel and do make guests aware of this at check in, in order to do this we do need to make areas unavailable hence why we have placed breakfast in the upper lobby area. In regards to your comment about the breakfast bar this is situated at the top of the lobby area and no food is left out, the only items that we leave is the toaster and urn etc. I am sorry in regards to the cleanliness of the room and will be speaking to the house keeping team regarding this. If you had brought to our attention whilst you where at the hotel the lock issue and the cleanliness we could have rectified this whilst you where out for the evening.
par un voyageur
Publié le 17 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2022 par Reception , Gestion de l’hôtel
Thank you for your positive review, we hope to see you again when you are next on the island
par un voyageur
Publié le 25 janv. 2022 sur Hotels
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Isle of Wight.
Commentaires de Gestion de l’hôtel
16 févr. 2022 par Reception , Gestion de l’hôtel
Thank you for your lovely review and we are glad that you enjoyed your stay with us
par un voyageur
Publié le 29 oct. 2021 sur Expedia
Limited parking, about 12 spaces for 55 rooms, we had to park outside!
Property needs lot of work, specially in the rooms! And needs to be clean more often.
We stayed 2 nights! Second night, We found the room as we left it, they did not do the rooms, bed was not done, toilet was not done, tea, coffee and milk was not replaced!
Bed and pillows needs to be replaced, they are quite old and we had not had a nice sleep, windows do not close properly.
Breakfast: we had to look each mug to find a clean one, bread had mold.
par un voyageur
Publié le 18 nov. 2019 sur Expedia
Property was not as advertised . Rooms were cold and cudnt get WiFi in my room
