Ratings based on 209 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 19, 2024 on Hotels
by A traveller
Wonderful Vacation
Posted Jul. 16, 2019 on Hotelsin fact, it was a wonderful vacation, the hotel was very nice and most of the staff were helpfully and funny,
the pools were clean and the aqua was wonderful. the food was good and tasty and variety, many thanks to Mr. Mohamed in the reception, the beach was amazing. the only bad point that the animation team don't have any activities
by A traveller
Great holiday
Posted Oct. 17, 2018 on HotelsWhat a great holiday....enjoyed every moment...the resort was lovely and family friendly...the staff was very helpful and friendly. We enjoyed our stay and will return for another holiday.
by A traveller from London
Posted Apr. 12, 2018 on Expedia
Bugs and more supper bugs , sleeples night of bugs
by firas jamil from nabq
the hotel dont have privet beach .....
Posted Nov. 4, 2017 on Hotelsbad .... beach close at 6 pm
Comment from Hotel Management
Nov. 16, 2017
Dear Firas,
Thank you for your review. We regret to hear you were dissatisfied with your stay. We value your feedback and hope you will visit us again in the future.
by A traveller from cairo
Not recommended hotel
Posted Nov. 4, 2017 on ExpediaFood is very bad . Rooms are very old . hotel needs full renovation . aqua park is amazing.
I lost my short . it has been fall down from room balcony because of wind . I asked all hotel staff . they said they didn't find it & told me maybe another guest took it !!
Comment from Hotel Management
Nov. 10, 2017 by Customer Care, Hotel Management
Dear Abdelmoniem,
Thank you for your review. We are glad you liked the aqua park and apologize you were disappointed with your food and the condition of the hotel. We value your feedback and hope you will visit us again in the future.
by A traveller
All inclusive £52 for 2 nights
Posted Dec. 21, 2016 on HotelsHotel was good for the price. Not luxurious but good for 2 nights. I don't think I could stay as long as 7 nights as the food was ok but not great (both in quality and selection).
The chips on the first night (15 mins before the restaurant closed) were stone cold and the fish was not hot either. However at breakfast the selection was better including pancakes but there was no cheese for the omelettes!!
As a positive, I have to say that the staff were very welcoming particularly as we're British and they miss British guests.
Mina at reception provided very good service. El Sayed was very helpful and friendly and chef Ahmed Radwan was very kind too. I happened to mention to him on the first morning that I like a particular Egyptian dessert and the same evening I found he had asked the pastry chef to make a portion each for my son and I.
In the restaurant Tamer was very polite and my son took a shine to him!
The aqua park was very quiet but clean and had the water been warmer my son would have spent longer in the pool. Pool towels weren't great though.
Two things I think could be improved: staff should not be allowed to use mobile phones during their shift. I spotted so many of them chatting away but I guess with so few customers they felt they could and should use their time in work to their advantage!
Secondly the pizzeria is a great addition to the all inclusive option but the pizza base was rather doughy and the tomato base tasted of anything other than tomato.
Comment from Hotel Management
Dec. 23, 2016 by General Manager, Hotel Management
Dear Guest,
Thank you for your recent stay and for taking the time to write about your experience. We were delighted to read that you found the hotel a good choice in relative to the price. We appreciate pointing out the areas which will need improvement. This is exactly the kind of input we need to better serve our guests' needs. At Park Inn by Radisson Sharm El Sheikh, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. We appreciate the opportunity to host you and regret any issue which was judged below your anticipation
We look forward to seeing you again.
Best regards
by A traveller
Posted Dec. 8, 2016 on Hotels
This must have been the poorest hotel I have ever stayed in. The room we got was dirty and moist, phone not working, very run down. we complained and received another room. phone was working but the room was still dirty and did not change over the 10 days we stayed, even though we were promised that the room attendant would clean up the room. we took a shower elsewhere.
The food in the restaurant was very poor, quality as well as choice. I have never experienced BBQ indoors! smoke everywhere! live pancake cooking good but 1/2 hour for 3 pancakes?
Waiter service non existing, too busy playing on the phones.
Restaurant cleanliness, non existing!
I would not stay again and do not recommend it either. I know times are bad in Sharm at the moment but that does not justify poor cleanliness and service.
Comment from Hotel Management
Dec. 11, 2016 by General Manager, Hotel Management
Dear Guest,
Thank you for taking the time to write your review. We thank you very much for your helpful and reasonable criticism. I’m extremely sorry to hear you faced issues with the cleanliness of your room. We pride ourselves on our high standards when it comes to this so it’s disappointing to hear we didn’t get it right this time. I will share your issues with my Housekeeping team who will look into why we failed on this occasion and take any necessary steps to prevent this from happening again. I assure you this isn’t our usual standard and if we’re fortunate enough to have you stay with us again, you’ll see for yourself. I’m really sorry to hear you were disappointed with the quality of our food. Your experience clearly doesn’t meet with the standards we set for ourselves. We do use guest feedback to find areas of improvement and I will be sharing your feedback with the team. We appreciate you bringing these matters to our attention, and hope for another opportunity to exceed your expectations in the future.
Best regards
by bassam from Jerusalem
Fantastic design but need hard work
Posted Sep. 1, 2016 on HotelsIn general the resort has a fantastic design and includes every thing you need, great views, big beautiful pools , relaxing SPA ,two dining rooms, in addition to big exciting water park. so the resort need hard work to be kept always in good shape , and we felt that the team that work in the resort are reduced, it needs more workers to keep the rooms clean ,and working hours to be full in the water park.
the rooms not very clean, need more maintenance , but has a good air condition,
the food is good, good snacks ,but the air condition is poor in the dining rooms ,
the team are friendly .the lobby is great but also need better air condition.
Wi-Fi only available in the lobby sometime near the pool in front of the lobby but unfortunately has poor service.
Comment from Hotel Management
Sep. 11, 2016 by General Manager, Hotel Management
Dear Guest,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at our hotel. It was our pleasure to cater your needs and we are thrilled to hear that you had a good time. We appreciate your unfailing attention to detail. Thank you for pointing out the areas which will need improvement. This is exactly the kind of input we need to better serve our guests' needs. We look forward to your next stay.
Best regards
by shafeeq from Sakhnin
Posted Aug. 5, 2016 on Hotels
Aquq Park many SLIDES for children and adults even.
Comment from Hotel Management
Aug. 8, 2016 by General Manager, Hotel Management
Dear Guest,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay and liked the aqua park. We look forward to your next stay.
Best regards
