Ratings based on 28 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Responsive management company
Posted Aug. 11, 2024 on HomeAwayThe management company was very responsive when we reached out about cleanliness concerns.
Overall, the cabin needs some TLC and deep cleaning. Parking was a little confusing and should be explained upon check in.
Comment from Hotel Management
Aug. 28, 2024 by VrboOwner, Hotel Management
Thank you for your feedback, Paige. We're pleased to hear that our local operations manager was responsive to your cleanliness concerns. We apologize for any confusion regarding parking and the overall condition of the home. We will ensure that parking instructions are clearer and will address the need for TLC and deep cleaning. Your comments are valuable to us, and we appreciate your understanding as we work to improve our guest experience. We hope to have the opportunity to better serve you in the future.
by A traveller
Our cabin stay
Posted Jun. 17, 2024 on HomeAwayMy family and I enjoyed a peaceful weekend at the cabin.
by A traveller
Cute Cabin
Posted Jul. 16, 2023 on HomeAwayCute cabin, quiet location. Shaver lake itself is beautiful but unfortunately the shoreline had a lot of trash. Beer cans, cloths, dirty diaper. Very sad and disappointed with the lake area.
Just hung out at the cabin and played games.
Comment from Hotel Management
Aug. 1, 2023 by VrboOwner, Hotel Management
Thank you for your feedback, Patty. We are glad to hear you enjoyed the location of our home. We apologize for any inconvenience you encountered during your stay. Please know we strive to provide every guest with a relaxing stay and while the lake is often out of our control, we always make an effort to remedy the complaints when notified. Again, we apologize for the impact this had on your visit, and we appreciate this feedback as a means to continually improve. We hope to host you again soon.
by A traveller
Not quite up to par this time
Posted May 18, 2023 on HomeAwayThe downstairs bed had no pillowcases. Deck and porch looked like they haven’t be swept for quite awhile. No umbrella on deck this time. Just thought you’d like to know….
Comment from Hotel Management
Jul. 11, 2023 by VrboOwner, Hotel Management
Thank you for taking the time to review your stay with us, we hope that you had a great stay! We apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We hope to get the chance to host you again! Thank you.
by A traveller
Winter Vacation
Posted Feb. 9, 2023 on HomeAwayFun, uncrowded, lots of snow, great cabin...maybe get a better mattresses and change the directions on Google maps to "your destination is on the right" instead of "left".
Thank you and we'll be back !!!
by A traveller
Good time
Posted Jan. 3, 2023 on HomeAwayThe fireplace did not work. Had to take garbage out when arriving. Many of the heaters did not work..
Comment from Hotel Management
Jun. 21, 2023 by VrboOwner, Hotel Management
Thank you for your review, Janel. We sincerely apologize for the inconvenience that you have experienced during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you. Thank you.
by A traveller
Yearly trip to the snow
Posted Dec. 26, 2022 on HomeAwayNice clean home enough space for our family
Easy check in and out
Loved the area around the house the kids had fun sledding and playing in the snow
The only thing we arrived when it was dark and had trouble finding the cabin
by A traveller from Fresno
Week in the Woods
Posted Aug. 1, 2022 on HomeAwayThis house was great for our family for the 5 days. The only things I would mention is that they do not provide any additional household items if you run out. After 3 of our 5 days we were getting low on TP, and told that they do not restock Toilet Paper or papertowels. There are also no kitchen towels, we ended up using bathroom handtowels.
There is also no clear identification of what to do with trash. We had a few bags and were told to use the provided cans on property, but there were none. I dont think the person answering text questions, is actually local, or has any idea what the property situation is.
Other than that it was a great stay and we had a good time in the mountains with family.
Comment from Hotel Management
Jul. 11, 2023 by VrboOwner, Hotel Management
Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. . We are sorry for any misunderstandings you experienced regarding the supplies provided in our home. We do provide starter packs of paper products and detergents and anything required beyond what is provided is the responsibility of the guests. We truly apologize that the trash cans for the home were not present during your stay. We appreciate your feedback and welcome the opportunity to better improve our homes for future guests. our hope is you will choose to be our guests in the future. Thank you!
by A traveller
Cozy cabin
Posted Oct. 21, 2021 on HomeAwayVery cute cabin nestled into a quiet neighborhood. Great back deck with fire pit. Kitchen could have used an extra pot or two and better lighting (it was almost cooking in the dark)!
by A traveller
90
Posted Jul. 15, 2021 on HomeAwayNot working air conditioning
