Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fire Alarm problem not managed first night
Publié le 23 févr. 2024 sur HomeAwayNice layout. Sizable dining and living rooms areas. Bedrooms, bathrooms, closets were nice size. Mud room type area upon entry was great. Nice fire burning fireplace.
Some issues with cleanliness in bathrooms, but not terrible.
Biggest problem was the fire alarm was chirping and 15+ feet up a wall. No one would come to fix it the first night and I certainly couldn't reach it. It was a terrible sound to deal with all night. Had driven hours and then was very challenging to be able to doze off or stay asleep. Woke with a headache. Not a fun way to start a quick weekend ski trip.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Traci. I'm so sorry to hear about your experience with the fire alarm chirping and the challenges it caused during your stay. It must have been incredibly frustrating to deal with after a long drive, especially during what was meant to be a relaxing ski trip. I hope that the rest of your trip was able to bring some relief and that you were still able to enjoy some time on the slopes. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Shaver condo
Publié le 20 janv. 2024 sur HomeAwayHad a few issues. Had hair in the bed, pubic hairs in the tub, dust bunnies on the walls and cobwebs. I was also confused because I didnt understand that VRBO and Vacasa were the same entity. I did not enjoy the late check in and early check out.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hello Rhonda. Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in, and are disappointed this was not your experience. Please know we have passed your feedback along to our housekeeping staff so they are aware of your concerns, and to ensure our standard of in-home cleanliness and care are being met. We hope to have the opportunity to impress you in the future!
par un voyageur
Needs cleaning and updating
Publié le 27 août 2023 sur HomeAwayFurniture and beds need replacing. Difficult access
par un voyageur
Wouldn’t stay there in the summer or winter
Publié le 18 juin 2023 sur HomeAwayI wouldn’t expect the unit to have air-conditioning but since it originally came with air-conditioning, I would figure the property owner would get it fixed… The wall heaters don’t work that were originally put in so once again, the property owner did not care to drop any money into this place… The dish washing machine is the original The oven stove is original. I it’s a lot smaller than the camera angles in the Jacuzzi doesn’t work and it is included in the HOA fee, so nobody comes and repairs that there is no pool service obviously … The gate code to get into the place does not work!! I had the gardeners key me in an otherwise I would’ve been sitting there for an hour trying to get in. It says it comes with a washer and dryer, but don’t use those unless you want to wake up the whole neighborhood because the bearings are out in the dryer and the place is up for sale and obviously the owner doesn’t want to drop one more dime in the place. I have stayed in these places before overall it was nice and clean and one of the beds was unsleepable. The beds need to be replaced when you go to a place you plan on having a nice sleep but don’t plan on that here My son ended up sleeping on the couch and if I get another rental through VACASA , I’ll make sure it is a cabin and not from these units. The owners really don’t care about dumping any money into these are all and by the way, watch your step when you go into the kitchen, you might trip and fall from the lip on the floor,!!
Commentaires de Gestion de l’hôtel
4 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Great Option
Publié le 19 déc. 2022 sur HomeAwayNice, clean condo with a rustic feel and some nice decor to it. Spacious. If I had one concern it was that the stairway leading up to the condo was 100% thickly iced over and dangerous--could have used some salt to melt it away. I tried to chip it away with my own shovel but it was too thick.
A short 5 minute drive into the cute town of Shaver Lake, and about 30 minutes to China Peak ski resort.
Would definitely stay again.
par un voyageur
Overall great experience 4/5
Publié le 10 oct. 2022 sur HomeAwayOverall great experience! I would recommend and we most likely will be coming back, however there are a few things to note. Let’s start with the pros:
-Well stocked kitchen and bathrooms
-Clean
-Good amenities
-Comfortable beds
-Availability by phone - we didn’t have the code for the gate and we got locked out of the rental. Two phone calls with very easy troubleshooting and communication.
-Plenty of towels
Cons:
-Difficulty entering into the gate late at night because we were sent the code for the lock box for the key but no code for the actual gate to get into the complex.
-Although clean overall, it would benefit from a deep cleaning ( lots of dust on the fans and walls, cobwebs, bugs, dirty underneath bed etc. )
- Unsafe uneven floor to kitchen, myself and the other guests tripped multiple times ( a red or yellow tape, or transition small ramp or something to indicate would be helpful to prevent accidents)
par un voyageur
Beautiful lake!
Publié le 1 sept. 2022 sur HomeAwayOur condo was in a nice neighborhood - quiet, friendly, well organized. The inside looked old, but refurbished nicely. However, some things were lacking: the heat lamps and fans in both bathrooms didn't work. There was an odd heater in one of the bathrooms. The steps up to the condo were uneven, and the snow grate at the front door was uneven, making footing difficult. The living room balcony has large gaps between wood planks which could be a problem. There weren't very many outlets for our electronics. Also, we never did figure out how to run the DVD and would have liked to watch some of the DVD's available in the condo.
The nice things were the furniture was nice and comfortable; the beds were comfortable (except for using flat sheets on the mattress instead of fitted which means the sheet always needs to be re-tucked in - it always seems to be a cheap way to cut costs), the bathrooms were clean and well stocked with towels, and the kitchen was well stocked. We used the washer and dryer once and they were effecient.
The one thing that disappointed us was actually not the condo, but the lack of activities in Shaver Lake. The lake is absolutely wonderful and beautiful. We swam and fished every day. The water was warm, and there are many places to swim. We also drove to surrounding lakes and forests. But in town there was not much besides very few places to eat, a couple markets, a sporting goods store. But no places to shop. That would have made our time there much nicer. If what you're looking for is simply peace and quiet, you will be happy!
par un voyageur
Poor maintenance
Publié le 21 juill. 2020 sur HomeAwayProperty is poorly maintained. When we arrived, there was mouse poop on counters and in drawers. Every morning there was more on counters after cleaning the day before. In addition, there was a low-battery alarm going off on a smoke detector which we could not reach. Had to try to sleep the first night with the alarm as we were unable to reach the property manager till the next day.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We apologize that it took so long to get in touch with us. Since the pandemic, we have had a large influx of emails and calls, but don't worry! We are back to assisting our guests in a more timely manner! We do hope that we have another chance in the future to impress you!
par un voyageur de I live in Oakhurst, CA, a scenic community not far from Yosemite National Park.
No local property manager!
Publié le 30 juill. 2019 sur HomeAwayThe place was 'clean-ish' indoors and not-so-clean on the front porch or two decks (i.e. spider webs, dirt, dust, grill cover had been left on the deck etc.) Also, heads up, bring your own kitchen towels and blow dryer as they are not provided. Our main problem involved the indoor temperature. It was hot outside when we arrived at 4:00 pm and the upstairs level of the condo was uncomfortably warm and stuffy. No air conditioning, as stated in the listing, but there were two ceiling fans. However the fan in the living room area did not work. I called Vacasa immediately, explained the issue, and was told that the manager would give me a call back promptly. We waited. No call, no visit, nothing. The place was really uncomfortable. Around 11:00 that night I called Vacasa again hoping to get help the next morning, and was told the same thing--they would report the fan issue and the manager would give me a call back. Fine. Again, no response. Ever! We opened the windows both nights and that kept it cool in the mornings, but when the sun beat down in the afternoon it was hot and uncomfortable. That second fan was needed! I hate to think what would've become of us had there been a real emergency considering the lousy service. I won't be back. I question the efficiency of the Vacasa team. :-(
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are sorry to see you felt you were not taken care of, especially since we arrived at the home and no one was there, and we called and received no answer. The fan has been repaired, and we are ensuring the kitchen towels and hair dryer are where they are supposed to be. Thank you!
par un voyageur
Pool facilities unsatisfactory.
Publié le 26 juill. 2019 sur HomeAwayVery disappointed with the pool, hot tub. (We based our destination on pool/spa facilities. Pool was not heated, neither was the hot tub hot. Resident was very rude and shut off power to dry sauna while we were sitting in tepid hot tub waiting for dray sauna to heat up.
Outwardly clean, cute. Was surprised to see owner's closets open and untidy, unfolded blankets in room closets with some questionable xtra pillows.
Unit needs some polish and some honesty on the listing pertaining to pool etc.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Mike, thank you for your feedback. We apologize for the difficult experience you had in the recreation facility. We always encourage guests to call our 24/7 Guest Services line if an amenity is not available or in good enough condition to use. We are happy to find a resolution while our guests are still in the home, so that they have a chance to enjoy their vacation to the fullest extent. We hope to have another chance to impress you.
