Avis Grand Retreat with Great Room, WiFi & Pool Table - Serene Woods with Creek

We had a wonderful family trip (5 adults, 4 kids). This house had great bones but needed some attention. We definitely felt that we got what we paid for, being that this was extremely affordable. Bathrooms were clean, lots of towels, lots of space and great activities for the kids. There was a great outdoor deck we spent lots of time on. There was little to no phone reception and wifi was awful so it was hard to play movies for the kids. Two of the queen beds didn't have fitted sheets, the bedspreads weren't as pictured and seemed old and dirty. The pictures appeared a lot cleaner than what we experienced. The carpet needed to be cleaned or replaced and furniture was very worn. The rock flooring edging sharply stuck out and got both the adults and kids a few times, so bring bandaids. We were only given 3 trash bags and 3 tiny dish towels (the size of a washcloth). There wasn't a functioning can opener. The larger nonstick pan was peeling very badly and non useable. One adult almost fell through floor vent in the kitchen - the edges are not flush. The vents looked like they hadn't been cleaned in ages, so we spent time cleaning some that were in plain sight. There were spider webs everywhere, both inside and out. The outside table was disgusting so we spent lots of time cleaning that as well. Power went out (no hot water then either) on our second to last day and with no word on it coming back on we packed up and left before dark. The flashlight there had no batteries.

The Vacasa staff were very responsive and helpful with our internet issues. Otherwise, this house looks like nothing (other than the towels) has been updated for at least 15 years. Air vents, door locks, blinds, and the dishwasher were all broken or barely working. Most towel hooks were loose and they didn’t even bother to hide massive stains on the carpet, stove, or furniture. Layers of dust covered fans and light fixtures. A little TLC with a fresh layer of paint and some new carpet would work wonders for this spacious home.

Close to places of interest

Pros - The living room could accommodate a large gathering. The bedrooms were good sized and well spread out. We were treated to an out of season May snowstorm as we peacefully sat in the living room enjoying the massive windows, watching the snow float to the ground. Upstairs was a game room where the kids hung out most of the time. There was a pool table, a foosball table, and movies we didn’t watch. Saturday morning we woke up to no hot water. Maintenance responded quickly. There was plenty of parking and bath towels. Cons - Customer service is in India. House cleaners dead bolted the front door, prior to our arrival, so that the code we were given didn’t work. We were instructed to use the lockbox if the door code didn’t work, but no code for the lockbox was given with our check in instructions. House was not clean when we arrived, kitchen floor was sticky, kitchen counter tops were crusty, the stove was down right disgusting, chandelier over the table was filled with cobwebs. The carpet is dirty and stained. We were told at check out to take the sheets off the beds. That was a mistake because the mattress pads were gross with stains all over them. Many of the pots and pans were unusable because of the teflon coating pealing off . There were only 2 small kitchen towels, so I had to use bathroom towels in the kitchen, and not enough forks to go around. The pool table is missing one ball. The Alderhill house is lovely but needs some love and attention.

Nice place. We really enioyed it

We had a wonderful time at the house on our weekend birthday getaway. Plenty of room for everyone to enjoy. We celebrated 2 family. Birthday and meals were wonderful in the dining area where we all fit on the table to sit down meals!. Great place

Beautiful property. Perfect for our family (adult children & grandkids) well stocked kitchen, comfortable beds. Highly recommended.

The cabin is roomy with extra seating in the living and game rooms. The kitchen table was very large too. We appreciated having a garage in the winter. The kids could sled on the property. We will be back.

We had a fantastic 4-night stay. The house was immaculately clean upon arrival. The beds were comfortable and the towels big and fluffy. No AC but all of the rooms have fans. The large kitchen was stocked with multiples of everything you could possibly need for a good time (bring your own foil, paper goods etc). The management company (Vacasa) was very responsive and helpful with a small bar-b-que issue. Check in and check out was clear and easy. The kids loved the large upstairs game room with a pool table (I would have preferred ping-pong, less likely for kids to damage), foosball, and the only TV. My only suggestion: I couldn't figure out from the listing the locations of the bathrooms. Besides the downstairs Master, there is a full bathroom downstairs, and a full bathroom upstairs shared by the three upstairs bedrooms. We will definitely try to stay there again!

Beware of broken heater! Our much anticipated vacation started out by not being able to access the broken lockbox in order to get into the home. After contacting the property management company, Vacasa, and spending 30 minutes searching for a backup lockbox in 29 degree weather, we finally gained entrance to the home. As if that weren't disappointing enough, once inside, we discovered the heater was broken. We called Vacasa once again, and all that they could do was create a maintenance ticket. Unfortunately, during our 3 night stay, no one came to maintenance the heater so it was bitter cold the entire time! The hot water tank to the home must also be very small as we ran out of hot water very quickly when showering. Stepping out of a cold shower into a 50 degree home is miserable. The home also lacked basic amenities such as pot holders, dish towels, cleaning products, can openers, decent cookware (all of them had Teflon coming off); toilet seats were in desperate need of replacement; pool sticks had no felt; upstairs tv remote had no batteries; light fixtures and mirrors were broken; screen was popped out in upstairs window; the front door keypad was broken; dining room slider was broken, etc. Not to mention there were lots of carpet stains and the whole home just needed some TLC. The most disappointing part of this stay was VRBO’s lack of concern in their customer service department. Vacasa did its part in terms of customer service; they acknowledged the hassles we went through and compensated us for the issues we encountered. Unfortunately, VRBO still assessed us with a significant service fee which is, in part, a fee for providing 24/7 customer service to their guests. Although I attempted reaching VRBO upon our arrival (with no response received), I was told they would not consider compensating us because we should have known to reach out to their 1-800 number on their website despite the fact that all correspondence from VRBO instructs us to reach out to Vacasa, and even provides the Vacasa telephone number (rather than VRBOs) for all customer service issues. This could be a great home with a little bit of TLC and some minor maintenance. The location is great - about 20 minutes from China Peak, and the neighborhood is nice. Our biggest reservation at this point is renting again from VRBO based on their lack of concern for the issues we encountered.