Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A HUGE LET DOWN. Misleading photos. Disappointing and DIRTY.
Publié le 26 août 2024 sur HomeAwayIf our home wasn’t 3 hours away we would’ve left the first night. This is one of the few homes in the area with a hot tub and was the main reason for staying here. Upon arriving we were greeted with a dingy, dusty, unkept, allergy inducing home. It was a disappointment. We immediately noticed the ceiling fans covered in a thick layer of built up dust… the coffee table was sticky and clearly not wiped down prior.. the rooms seemed great but as you looked closer the walls were covered in cobwebs- also covered with dust. We opened the closet to put away our belongings and were greeted with dirty stained pillows. When checking out the patio area it was covered in leaves and cleary not blown clean. NOTHING like the photos. I’m glad I flipped the hot tub lid because although someone had turned it on, it was green, with a layer of dirt on the seats. Not sure what the smell was but it wasn’t clean. The hot tub was not serviced prior to arrival. When we started to cook dinner … the utensils and cookware were grimey. We washed everything prior to use. To top it off when we went to turn on the heater it wasn’t working. Thankfully they have plug in heaters that got us through the night. The game room was equally as dirty. The floor had mud prints and bottle caps thrown on the floor. There is no way this place was professionally cleaned prior and it’s an insult that we had to pay a cleaning fee. It’s unfortunate that I can’t post photos of what this home REALLY looks like.
par un voyageur
Vacation
Publié le 19 août 2024 sur HomeAwayVery nice property
par un voyageur
Publié le 14 août 2024 sur HomeAway
par un voyageur
China Peak Weekend
Publié le 18 févr. 2024 sur HomeAwayEverything was great. It met our needs and was super easy check in and check out process.
par un voyageur
Ski Trip
Publié le 18 janv. 2024 sur HomeAwayThis place was fantastic. The hot tub was the best part after a big snow the sunset view was incredible.
Only knocked for cleaning and there wasn’t a key to the game room and it took Vacasa a day to get one. Issue only with Vacasa communication.
Commentaires de Gestion de l’hôtel
21 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback following your stay, Julie. We apologize for the inconvenience you encountered with the access to the game room. We appreciate you notifying us promptly of this issue so that we can take the appropriate steps toward a resolution. We are happy to know that our local operations manager was able to assist you immediately. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur de SLO, CA
A little dated/ dusty/ small
Publié le 29 déc. 2023 sur HomeAwayWe enjoyed the game room and spa. The house is smaller than pictured, but that was fine. The dining table fit the younger kids, but did not accommodate adults. The house was a little quirky with odd spaces, like the loft space. The light did not work in there, so the kids weren’t able to enjoy the space. The ceiling fans in all the rooms have a layer of dust, and the rooms had spider webs on the walls. We had 10 people stay at the house, which means a lot of trash, recycle, etc. There is no place to throw overflow of trash. We had to put excess garbage in laundry area because we didn’t want to leave outside overnight for critters to get to. Both air mattresses in the couches deflated every night.
Overall, the house was fine because it did have basic necessities, but for the price we paid, we would’ve liked it to be a little more clean and space friendly.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, we're glad that overall, our home was a good fit for your party. That said, we apologize for any cleaning details that were missed and we shared your comments with the local manager so housekeeping can be addressed. Additionally, we're sorry that you felt the space was a little small and want to note that we strive to be transparent in our online listings and our photos and descriptions are accurate. We encourage guests to contact Guest Services prior to booking if they have any questions or concerns as they are always happy to assist. We appreciate your feedback as we view it as an opportunity to improve and we hope to host you again on your next getaway.
par un voyageur
Jim S.
Publié le 26 juill. 2023 sur HomeAwayPerfect place for children of all ages and adults. The deck area was largely and comfortable. The hot tub was in good condition. The play room was fun for everyone.
par un voyageur
Horrible experience - run, don't walk
Publié le 3 avr. 2023 sur HomeAwayReceived word from Vacasa property was clean and eligible for early check-in. Arrived to find unit filthy, trashed (including broken window), garbage inside and out. After notifying Vacasa was told noone was available to clean. Asked for another unit - was advised nothing was available. We notified Vacasa we would not be staying and would expect a full refund - no response. We left and sent multiple texts and called Vacasa to notify them we were not staying and expected a refund. Vacasa advised us we are only elible for a refund of the cleaning fee. HORRIBLE service - I will never use Vacasa again.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Eileen. We regret to hear that we were unable to provide you with a pleasant stay. We appreciate you bringing this concern to our attention and allowing us to review and address it accordingly. We will be sure to forward your concern to our local manager, who will work with our homeowner to make the necessary improvements to the home. We hope you will allow us to host you again.
par un voyageur
Vaca
Publié le 27 mars 2023 sur HomeAwayExcellent, other than the heater in the game room not working which prevented us from using the game room because it was supppper cold in there.
par un voyageur
Shaver lake stay
Publié le 21 nov. 2022 sur HomeAwayExactly as expected. The cabin was clean and cozy. Neighborhood was quiet. We enjoyed the place very much.
