Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2023 sur Expedia
No parking space on arrival, due to private event organized by other customers. Leftover food in the fridge from previous customers. No soap or shampoo available (all empty). Service not fitting the luxury status.
Commentaires de Gestion de l’hôtel
16 août 2023 par Reception Team, Gestion de l’hôtel
Dear Stepahne,Thank you for taking the time to tell us about your experience at the Mercure Sheffield Kenwood Hall & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reception Team
par un voyageur
Publié le 8 août 2023 sur Expedia
Two nights, two very different experiences
Commentaires de Gestion de l’hôtel
13 août 2023 par Reception Team, Gestion de l’hôtel
Thank you for taking the time to send your review, we really appreciate the feedback.
par un voyageur
Publié le 25 juill. 2019 sur Expedia
Chambre mal insonorisée
Propreté fauteuil de piscine a revoir ainsi que fauteuil cassé
Bon restaurant
Grande chambre familiale
par un voyageur
Publié le 14 juill. 2019 sur Expedia
Lieu très agréable, personnel gentil et serviable, grandes chambres.
Parfois certains équipements un peu désuets (plomberie) mais fonctionnels et cela n’ôte rien à la qualité du séjour.
par un voyageur
Great service poorly maintained
Publié le 9 oct. 2024 sur HotelsGreat location and beautiful grounds. Staff were very friendly and helpful. Lisa on reception was a stand-out in terms of excellent customer service. The room however was poorly maintained and had a constant heat coming from the radiator pipes even though the valve was closed. The bathroom had hairs post-cleaning on the toilet and bath and the maintenance standards were poor with bare wood patched into the door way and cheap mis-matched make-do tiles to replace broken ones.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Dan Wilson, Gestion de l’hôtel
Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall visit and that the team, especially Lisa looked after you so well.We are in the process of refurbishing a number of our bedrooms so I hope that we have the opportunity in welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Dan Wilson, Gestion de l’hôtel
Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us.We look forward to welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
We stay at the Kenwood hotel whenever we visit my son and daughter - we've had our ups and downs with staff and facilities in the past
However this stay has been exceptional - our double rooms were upgraded to Premium with no extra cost - the rooms were beautiful - spacious - warm - clean - fantastic
I wiuld like to thank the manager on duty today - his enthusiasm professionalism shone through - we were sitting in the lounge waiting to leave - I saw and heard the guests respond to him as he looked after their needs
It was refreshing to see an attentive manager. Hope his attitude and standards show in the rest of the staff
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Dan Wilson, Gestion de l’hôtel
Thank you for taking the time in sharing your experiences and I am so pleased that you enjoyed your stay with us.We look forward to welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The bath needed upgrading .There was a damp smell in the corridor leading to the rooms
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Dan Wilson, Gestion de l’hôtel
Thank you for taking the time in sharing your experiences and I am sorry that you left disappointed.We are in the process of refurbishing a number of our bedrooms so I hope that we have the opportunity in welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Dan Wilson, Gestion de l’hôtel
Thank you for taking the time in sharing your experiences and I am so pleased that you enjoyed your stay with us.We look forward to welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager
par un voyageur
Relaxing hotel for weekend break
Publié le 15 sept. 2024 sur HotelsReally relaxing 2 night break in great location on outskirts of Sheffield. Great service, free parking, free leisure facilities and nice grounds. Will definitely be back.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Dan Wilson, Gestion de l’hôtel
Thank you for taking the time in sharing your experiences and I am so pleased that you enjoyed your stay with us.We look forward to welcoming you back again soon.Kind Regards,Dan WilsonRegional General Manager
