Note fondée sur 81 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Clean. Helpful staff.
Commentaires de Gestion de l’hôtel
26 août 2024 par Linesh Ragji-Operations Manager, Gestion de l’hôtel
Thank you very much for the feedback. Hope to see again in future.
par un voyageur
Publié le 15 août 2024 sur Hotels
Zeeshan and his team were fantastic throughout. Service was excellent and they couldn’t do enough to help.
Commentaires de Gestion de l’hôtel
15 août 2024 par Linesh Ragji-Operations Manager, Gestion de l’hôtel
Thank you for you wonderful feedback. We appreciate that you loved our service and Zeeshan in particular.We look forward to welcome you back in future.
par un voyageur
Excellent experience
Publié le 7 août 2024 sur HotelsI had an excellent experience during my 3 night stay at this hotel. Zeeshan, in particular, deserves a special mention for being the most wonderful host. He was incredibly professional, courteous and always willing to help with any request – nothing was ever too much trouble for him.
Despite the light renovations taking place I did not experience any disturbance at all, which is testament to how well-managed everything was. The hotel’s location is ideal, with plenty of dining options nearby. Additionally, the breakfasts served at the hotel was delightful – a well cooked small feast to start the day.
I would definitely recommend this hotel and look forward to staying again in the future.
Commentaires de Gestion de l’hôtel
7 août 2024 par Linesh Ragji-Operations Manager, Gestion de l’hôtel
Thank you for your wonderful review! We are delighted to hear that you had an excellent experience during your stay at Stain Drop Lodge Hotel. It's fantastic to know that Zeeshan made such a positive impact on your visit,We look forward to welcoming you back in the future.
par un voyageur
Publié le 18 mai 2022 sur Hotels
par un voyageur
Publié le 3 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2022 par Rebin, Gestion de l’hôtel
Thanks for sharing your valuable feedback. We are happy you liked our service. We look forward to seeing you in future.
par un voyageur
Publié le 1 mai 2022 sur Expedia
1 towel between 2 of us, water from sink tap poor, light in bathroom kept going off
Commentaires de Gestion de l’hôtel
3 mai 2022 par Rebin, Gestion de l’hôtel
Apologies for the inconvenience caused, we will investigate the issue which you mentioned and resolve it ASAP.
par un voyageur
NO HOT WATER & NO CENTRAL HEATING
Publié le 13 avr. 2022 sur HotelsVery Disappointed , we stayed for 1 night last Monday 11/04/22 but Room was so cold without Heater which didn't work at all & also no Hot water too. I wouldn't recommend to anyone!
Commentaires de Gestion de l’hôtel
28 avr. 2022 par Zeeshan, Gestion de l’hôtel
Apologies for the inconvenience caused by us. We will check the issues mentioned and rectified it.
par un voyageur
Publié le 9 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2022 par Rebin, Gestion de l’hôtel
We are glad you are happy with our service we look forward to welcoming you in future.
par un voyageur
Embarrassing…
Publié le 8 avr. 2022 sur HotelsEmbarrassing
One star is too many, this hotel is a disgrace and the fact it’s marketed as a “Wyndham Trademark collection” is almost hilarious. The 3 rooms I booked were all the same so this clearly isn’t an isolated incident or an oversight. The rooms were filthy, carpets heavily soiled with what looked like blood stains and definitely hadn’t been hoovered in a while, covered in cigarette burns, cobwebs everywhere, damaged furniture, strong smell of vomit, mouldy showroom, damp stains all over the ceiling, broken toilet seat and to top it off the toilet had urine in it on arrival. Simply appalling!
Staff when available weren’t approachable or at all welcoming, the check in experience was all a bit vague, to the point where we had to look for our own rooms. No one around at checkout so we simply left.
To put it bluntly this place is a shambles and a health hazard, definitely living up to its STAINdrop name
Commentaires de Gestion de l’hôtel
28 avr. 2022 par Zeesh, Gestion de l’hôtel
Apologies for the inconvenience caused and we are in the middle of refurbing the issues which you raised will be resolved soon.Hope you will give us an another chance to serve you better.
par un voyageur
Cheap but not too happy.
Publié le 4 avr. 2022 sur HotelsBooked a room including breakfast. Was told in the morning that this is only continental (which was a croissant and juice so not much). Hot breakfast would be nearly £7. This being despite the cost of a room with and without breakfast being £7. I ordered the breakfast and explained to them I had already paid in my room cost. They agreed once they saw nowhere in the advert did it state it was not for the hot food.
Bathroom smelled. Bedding was pretty poor. No mattress protectors.
The only redeeming feature was its location for me and it was cheap.
Wouldn't stay again.
Commentaires de Gestion de l’hôtel
10 avr. 2022 par rebin, Gestion de l’hôtel
I apologize for the inconvenience you caused during your stay here. We will carry out an investigation and take measures to correct the situation as soon as possible.
