Note fondée sur 590 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur de P
proche de chez ma fille
Publié le 16 déc. 2014 sur ExpediaUn court séjour,essentiellement pour l'entrrement d'un membre de famille.
par un voyageur
Poor facilities and poorly trained staff
Publié le 6 oct. 2024 sur HotelsRooms were of a really poor standard, damp and mouldy in one, terrible mattress in the replacement
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Ellie (Reception), Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Wortley Hall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Wortley Hall , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ellie
par un voyageur
Trade unions have great food and awful rooms
Publié le 29 sept. 2024 sur HotelsThe hotel was a complete surprise. It looks very grand on the photos and indeed the setting is grand, as is the reception area and the bar. What had not been clear to us before arriving is that it is trade union owned or sponsored establishment which was a little ever-present in the ambience pictures etc.. Our room was tiny, very old fashioned and had a lovely view of a wall. The dining room view was little better but the evening meal and breakfast were very good. Summary - great food, location and grounds, very poor room and far too political presentation. Eclectic and an education!!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Ellie (Reception), Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Wortley Hall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Wortley Hall , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ellie
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Naveen, Gestion de l’hôtel
Dear Annabel,We very much appreciate your comments regarding your stay at the Wortley Hall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Naveen
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Nice hotel room at a good price
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Naveen, Gestion de l’hôtel
Dear Mick,We very much appreciate your comments regarding your stay at the Wortley Hall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Naveen
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I don't like the new booking where breakfast is not included.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Naveen, Gestion de l’hôtel
Dear Marlyn,We very much appreciate your comments regarding your stay at the Wortley Hall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. You can always add the breakfast on your booking upon arrival.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Naveen
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Nice hotel. The room was a little dated but catered for all necessities.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Naveen, Gestion de l’hôtel
Dear Sharene,We very much appreciate your comments regarding your stay at the Wortley Hall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Naveen
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Enjoyed my stay at wortly.room and food facilities were excellent, staff were very friendly and helpful throughout my stay.
The grounds are really beautiful.
However i was dissapointed with the entrance steps as there were discarded cigarettes laying around and could have done with the area being swept! Made the entrance area look very tacky!and its clear to see that the area has not beencleaned for a good while.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par johnathan, Gestion de l’hôtel
Dear CaroleThank you for your 10 out of 10, you are so very kind, we do appreciate your great review, the team work very hard on making Wortley Hall a great place to visit, we have lots of event on, wine nights, Christmas parties, fun family days and wedding events. We are not for profit so every penny you spend goes to keeping this historic building going for future generations to love and enjoy. The entrance is a no smoking area but some guest seem to ignore this. Gardeners are on it most days but it is a bit of a battle. Thank you again.Hope to see you back soonThank you again for your review, YoursJohnathan da RosaGeneral Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Ellie (Reception), Gestion de l’hôtel
We very much appreciate your comments regarding your stay at the Wortley Hall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours,Ellie
par un voyageur
Publié le 19 août 2024 sur Expedia
We had a problem with the shower, the management and staff were excellent and even though the hotel was fully booked for a wedding, they dealt with it efficiently and moved us rooms.
Lovely quality breakfast
Lovely welcoming staff
Commentaires de Gestion de l’hôtel
28 août 2024 par Ellie (Reception), Gestion de l’hôtel
We very much appreciate your comments regarding your stay at the Wortley Hall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours,Ellie
