Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,4 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Had to sleep in our car, in the car park
Publié le 15 oct. 2022 sur HotelsWe booked our stay back in September. On 13th October we travelled 200 miles from Scotland, arriving at 8pm, to find it closed. It transpired that the hotel had gone out of business on 5th October. No one had thought to inform us, and cancel our booking!
I spent an hour on the phone speaking to various people in America, employed by Hotels.com, assuming they would be able to help, perhaps by arranging alternative accommodation. Instead they each wasted time by going through the same pointless to-do list, and ringing the hotel although I'd told them the phone was disconnected. My phone battery died and a nearby resident allowed me to use their house phone (to ring America!) I was offered no help whatsoever and was eventually just cut off.
So, we ended up with no accommodation, no phone, hardly any petrol, and sleeping in our very cold car in the hotel car park.
When we arrived home today, we were bombarded by emails from Hotels.com asking for a review of our stay - this is the review
In attempting to obtain a refund, we were directed to Expedia.com - well that was another wasted hour or so! The expression 'passed from pillar to post' springs to mind.
I'm not hopeful of getting a refund at this point... I would have hoped that Hotels.com would have had some sort of contingency plan in place for this sort of eventuality & quickly arranged alternative accommodation. It was very cold in our car on the night, had this happened further into winter things could have been worse!
Commentaires de Gestion de l’hôtel
19 nov. 2022 par Ammy, Gestion de l’hôtel
We are extremely sorry to know this, Phil! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
par un voyageur
Publié le 29 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2022 par Ammy, Gestion de l’hôtel
Thanks for the positive rating, Anthony! Hope to welcome you again soon. Regards, Noah
par un voyageur
Publié le 24 sept. 2022 sur Hotels
Great breakfast
Commentaires de Gestion de l’hôtel
2 oct. 2022 par Ammy, Gestion de l’hôtel
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
par un voyageur
Publié le 23 sept. 2022 sur Hotels
All the staff were really friendly. We had a dog with us. The staff were really great with him.
Commentaires de Gestion de l’hôtel
2 oct. 2022 par Ammy, Gestion de l’hôtel
Hi, Joanne! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim
par un voyageur
Publié le 15 sept. 2022 sur Expedia
Overall a very enjoyable stay
Commentaires de Gestion de l’hôtel
26 sept. 2022 par Jacob, Gestion de l’hôtel
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob
par un voyageur
Publié le 29 août 2022 sur Hotels
Lovely rustic pub, Dog friendly which meant we could bring our puppy with us. Food was lovely, staff were friendly, room was a little dated but i think that added to the character of the place. No compaints from us i would happily stay again.
Commentaires de Gestion de l’hôtel
6 sept. 2022 par Arthur, Gestion de l’hôtel
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur
par un voyageur
Publié le 23 juill. 2022 sur Hotels
Great place to stay, lovely scenery, great breakfast, friendltvstaff
Commentaires de Gestion de l’hôtel
26 juill. 2022 par Simon, Gestion de l’hôtel
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon
par un voyageur
Publié le 9 juill. 2022 sur Expedia
Lovely quiet stay
Commentaires de Gestion de l’hôtel
18 juill. 2022 par Simon, Gestion de l’hôtel
Thanks for the positive rating, Jean! Hope to welcome you again soon. Regards, Simon
par un voyageur
Publié le 1 juill. 2022 sur Hotels
Clean and comfortable room,friendly staff with nice choice of food,only let down for me,had to leave early for work,and breakfast not served till half 8
Commentaires de Gestion de l’hôtel
11 juill. 2022 par jane, Gestion de l’hôtel
Thanks for rating us, Graham! Your review made our day. We hope to delight you with our services. Regards, Jane!
par un voyageur
Publié le 30 juin 2022 sur Hotels
Amazing, greeted with a warm welcome and staff were polite and friendly. They couldn’t do enough to meet our requirements. Lovely place.
Commentaires de Gestion de l’hôtel
11 juill. 2022 par Simon, Gestion de l’hôtel
Hi, it feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Simon
