Note fondée sur 234 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 sept. 2019 sur Hotels
Pas de lit parapluie alors qu'il avait été demandé avant, la chambre n'a été faite qu'une fois sur 4 nuits... Bref, mauvaise expérience
Commentaires de Gestion de l’hôtel
11 sept. 2019 par Cathyk, Gestion de l’hôtel
I am sorry you were not satisfied with your stay. I will share this with our team to learn how to better serve not just your needs but the needs of all our guest. Thank you for letting us know. As Always Safe Travels.
par un voyageur
Publié le 8 déc. 2024
Quiet, safe, and staff were professional/courteous
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Cathy GM, Gestion de l’hôtel
Hi Whitney,It’s truly wonderful that you enjoyed your stay at The Fairfield Inn and Suites by Marriott - Shelby! Thank you for sharing your positive experience and the generous rating.If you have any additional feedback or suggestions, please don’t hesitate to let me know—we're always eager to ensure every guest’s visit is exceptional. We look forward to welcoming you back soon for another memorable stay!Warm regards, Cathy Kepley - General Manager Fairfield Inn and Suites by Marriott - Shelby
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The entire hotel was extremely hot. My AC in my room stopped working in the middle of the night. Elevators smelt horrendous. Some staff was nice and some staff was not
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Cathy GM, Gestion de l’hôtel
Dear Adam,Thank you for sharing your feedback with us. I am truly sorry to hear that your experience did not meet your expectations, and I understand how frustrating this must have been. We value our guests’ input and take it to heart as we continually strive to improve. Rest assured, our team will thoroughly review your comments, and we’ll use them as an opportunity to enhance our services. I would welcome the chance to speak with you directly so we can better understand the details of your stay and ensure we address your concerns. Your satisfaction is very important to us, and we are committed to making things right. Please feel free to reach out to me at any time. Thank you for choosing to stay with us again, and I sincerely apologize once again for any unfavorable interactions with our team members. Warm regards, Cathy Kepley - General Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Cathy - GM, Gestion de l’hôtel
Dear Bibi,I am sincerely grateful for your fantastic rating for The Fairfield Inn and Suites By Marriott Shelby. It truly means a lot to our team to be recognized for providing outstanding service, plentiful amenities, and pleasant accommodations to all our guests. Your feedback is invaluable to us, and we're thrilled to know that your experience with us was a positive one.Please keep in mind that we're here for you anytime, if you have any additional feedback or suggestions for your next visit. Your satisfaction is our priority, and we're committed to making each stay memorable for our guests.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back soon.Sincerest regards,Cathy Kepley -General Manager
par un voyageur de McLeansville
Publié le 16 août 2024 sur Expedia
Excellent visit.
Commentaires de Gestion de l’hôtel
16 août 2024 par Cathy - GM, Gestion de l’hôtel
Dear Jimmie,We appreciate your wonderful, complimentary review. Our team is thrilled to hear that you enjoyed your stay and we're grateful for your excellent rating. We eagerly anticipate your return to The Fairfield Inn & Suites by Marriott in Shelby. Please don't hesitate to reach out to me if you have any further feedback or suggestions to enhance your experience next time.Thank you again for choosing to stay with us.Cathy Kepley - General Manager
par un voyageur
Publié le 11 août 2024 sur Hotels
We love staying here . The staff is wonderful and the rooms are very clean
Commentaires de Gestion de l’hôtel
12 août 2024 par Cathy - GM, Gestion de l’hôtel
Hello Pam,Thank you so much for being our valued guest at The Fairfield Inn and Suites by Marriott Shelby! We're thrilled to hear that you had such a positive experience. Your feedback is incredibly valuable to us, and we're grateful for the time you took to share your rating.If you have any additional comments or suggestions, please don't hesitate to let me know. We always strive to improve and ensure that each of our guests has a wonderful stay.We wish you a fantastic day and hope to welcome you back soon!Best regards,Cathy Kepley - General Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Cathy - GM, Gestion de l’hôtel
Thank you for your outstanding rating for Fairfield Inn & Suites by Marriott in Shelby, North Carolina! We are delighted that you enjoyed your stay and that our service and accommodations met your expectations. Your recognition means a lot to us.Should you have any further feedback to share, please don't hesitate to reach out at any time. We always value input from our guests.We eagerly anticipate the opportunity to welcome you back in the near future!Warm regards, - Cathy Kepley - General Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
We were at Gardner Webb for baseball tournament— Great stay and great staff!
Commentaires de Gestion de l’hôtel
1 août 2024 par Cathy - GM, Gestion de l’hôtel
Hello Joel,Thank you for your highly rated recommendation for The Fairfield Inn and Suites by Marriott in Shelby, North Carolina. We work hard to provide our guests with pleasant accommodations, fantastic amenities, and friendly service. It is always wonderful to be recognized and we appreciate your time to leave a perfect rating. Please let me know if you have any additional thoughts or suggestions. Have a great rest of your summer. Thanks again, Cathy Kepley - General Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Cathy - GM, Gestion de l’hôtel
Hello Janice,Thank you for sharing your delightful experience with us at The Fairfield Inn & Suites by Marriott in Shelby, North Carolina! We truly appreciate your great rating and recognition of our friendly service, comfortable, clean rooms, and the fantastic amenities we offer. If you have any suggestions or additional feedback to enhance your future visits to Shelby, please don't hesitate to let me know. We look forward to welcoming you back soon! Best regards, Cathy Kepley - General Manager
par un voyageur
Clean but uncomfortable.
Publié le 18 juill. 2024 sur HotelsThe room was TINY! The bed was incredibly uncomfortable and the only other place to sit in the room was an office chair. No couch, no chair, just a desk and a bed. Doesn’t get more bare bones than that.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Cathy - GM, Gestion de l’hôtel
Rita,We are sorry to see that you were not completely comfortable with your recent stay at our hotel. We take great pride in offering all our guests a positive experience that includes friendly service, well-appointed rooms, and outstanding amenities. Please know your feedback is very important to us and I welcome a direct conversation with you anytime to discuss your thoughts. Thank you for being our guest and we wish you the best. Respectfully,Cathy Kepley -General Manager
