Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
I was highly disappointed in the quality and cleanliness of our rooms. We paid a lot of money, like $440 for 2 rooms, and this hotel had the quality of a low end motel. My first thought was a trap hotel.The rooms smelled horrible, the carpets were dirty and stained, the lighting was uwful, the fridge had a terrible odor of a dead animal when opened. The continental breakfast wasn't great. The coffee was watered down and the food options were limited. On a positive note, the staff seemed nice and the pool, hot tub, and sauna were pretty decent. Unfortunately, those things do not make up for the amount spent. I feel like a definitely took a loss with this one.
par un voyageur
Publié le 2 août 2024 sur Hotels
par un voyageur
Publié le 29 juill. 2024 sur Hotels
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Very limited internet, scant breakfast. over priced
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Rebecca, Gestion de l’hôtel
Thank you for sharing your experience with us. We understand the importance of reliable internet access and a satisfying breakfast, especially during the peak tourist season. I apologize if our current offerings did not meet your expectations.We are actively working to enhance our internet services and expand our breakfast options to better accommodate our guests, particularly during busy periods. Your feedback regarding pricing is also noted, and we continually review our rates to ensure they reflect the value of our accommodations and amenities.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your visit to our beautiful tourist hotspot. Should your travels bring you back to the area, we would welcome the opportunity to provide you with an improved experience.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Staff were very friendly.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Rebecca, Gestion de l’hôtel
Thank you so much for your fantastic review and for choosing to stay with us! We are thrilled to hear that you had a 10 out of 10 experience during your time here at the Shell Lake Lodge.It's always our goal to provide our guests with a memorable and enjoyable stay, and we're delighted that we could exceed your expectations. Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service.We hope to welcome you back again soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
par un voyageur
Publié le 16 juill. 2024 sur Expedia
par un voyageur de DRESSER
Publié le 14 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Rebecca, Gestion de l’hôtel
Thank you so much for taking the time to leave us a 5-star review on Expedia! We are thrilled to hear that you had a wonderful experience during your recent stay with us.At Shell Lake Lodge, we strive to provide exceptional service and comfortable accommodations for all our guests, and we're delighted that we met your expectations. Your kind words are greatly appreciated and will be shared with our team.We look forward to welcoming you back for another enjoyable stay whenever your travels bring you back to Shell Lake. If there's anything more we can do to make your next visit even better, please feel free to reach out.
