Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Northborough
Publié le 11 oct. 2024 sur Expedia
This property is very poor. The whole place smells like w&&d. It’s so grimy that you can’t tell if it’s filthy or that run down. I can honestly say, I would not recommend.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Michelle, Thank you for your feedback regarding your recent stay. We sincerely apologize for the condition of the property and any discomfort it caused. We take cleanliness and guest comfort very seriously, and your comments will be addressed with our team to ensure improvements are made. We understand how important a pleasant environment is for our guests, and we are committed to enhancing our services and facilities. We genuinely appreciate your input, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 10 oct. 2024 sur Hotels
par un voyageur
Publié le 9 oct. 2024 sur Expedia
par un voyageur
Publié le 7 oct. 2024 sur Expedia
par un voyageur
Publié le 7 oct. 2024 sur Hotels
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The staff was very friendly and helpful so this is no way a reflection on them but we would not advise staying here. Immediately upon entering the smell of cigarette and weed is noticeable . The property is drab and outdated, carpets are stained , dusty, and don't seem very clean. We found it hard to sleep because even though our room was designated non-smoking, there was a strong , smoky smell as well as the smell of weed coming from the hallway. Hallways were very dimly lit which made us a little uncomfortable. The property is advertising an upcoming reservation so hopefully thse things will change. Again, the check in /check out staff were very nice and friendly and offered us coffee each morning so we have no complaints there and thank them for their help.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Laurie, Thank you for being our guest and for your valuable feedback. We are pleased to hear that you found our staff friendly and helpful. However, we sincerely apologize for the challenges you faced during your stay, particularly regarding the presence of smoke and the overall condition of the property. We understand how these factors impacted your experience and regret any discomfort they caused. Please know that we are committed to making improvements, including property updates and reinforcing our strict no-smoking policies to ensure a comfortable environment for all guests. It was a pleasure having you with us, and we hope you will consider staying again for a more enjoyable experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Pictures and reviews were completely dishonest
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Danielle, Thank you for your feedback. We are sorry your experience did not meet your expectations based on the pictures and reviews. Guest satisfaction is important to us, and we value your input as it helps us identify areas for improvement. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Do not stay here. This hotel is very dirty with roaches. I walked in the room and walked right out. Went to the front desk and said I cannot stay here. The man at the front desk was very nice and understanding.
We had to find a last minute hotel at 9:30pm. It was a bad experience. I don’t like to write bad reviews, but this was horrible and hopefully it helps others avoid a bad experience.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, We sincerely apologize for the situation you encountered. You are absolutely right to expect a clean and comfortable environment when staying with us. While we regularly treat our property, we have contacted our pest control provider to resolve this issue promptly and maintain our high standards. Thank you for bringing this to our attention. We work hard to make our guests happy, and we genuinely regret falling short of your expectations. We hope you will give us another chance to demonstrate our commitment to providing outstanding experiences.Sincerely,Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Our room wasn't clean and very outdated, the toilet didn't flush properly, the refrigerator stunk, and it was incredibly expensive
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mikayla, Thank you for your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered and that you find the price high. We understand how disappointing it can be when expectations are not met. Your concerns are being taken seriously, and we are actively working to address these issues as part of our commitment to improving our services. We appreciate your understanding during this time of transition and hope you will consider giving us another chance to have a much-improved experience in the future. Your satisfaction is important to us, and we look forward to serving you better.Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Hotels
