Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Expedia
Le service a l'arrivée a ete rapide. La chambre etait prête et selon celle reservée. Il y a eu de la musique toute la nuit dans les hauts parleurs exterieurs de l'hotel et la personne au "front desk" ne savait las comment fermer la musique. Donc difficile de dormir. La piscine et le spa étaient sales. Surtout le spa, je ne suis pas restée tellement il y avait de trucs qui flottaient.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Hello Josianne, Thank you for taking the time to post your review. Your comfort and satisfaction are of the utmost importance to us, and we value your feedback. We are happy to hear that you appreciated the quick service provided on arrival and the fact that your room was ready and matched the one you reserved. However, it's unfortunate that certain aspects of your stay were less than ideal. We understand the importance of a peaceful environment for a good night's sleep and apologize we fell short of delivering that during your visit. We thank you for making us aware of this issue and assure you that we will use this experience as a training tool to facilitate superior guest experiences in the future. It's regrettable to learn that the cleanliness of our pool and spa facilities was not up to our usual standards. We are genuinely sorry that our attention to detail left something to be desired in this case - this is very unlike us. We can assure you that we have now addressed this issue with our maintenance team. Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. While we are disappointed that your stay was not as seamless as it should have been, we hope you'll give us another chance to host you more successfully and demonstrate our commitment to superior service. Safe travels!Best,John, GM
par un voyageur
Publié le 5 févr. 2023 sur Expedia
Pour un Hilton, c'est très négatif. La piscine ne fonctionne pas, le Wifi ne fonctionne pas, il y a très peu de poste de TV, l'ascenseur n'était pas en mesure d'arrêter à notre étage, et le service n'était pas à la hauteur de nos attentes. Ce fut une mauvaise expérience et je n'y retournerai pas.
Commentaires de Gestion de l’hôtel
8 févr. 2023 par Hannah, Gestion de l’hôtel
Thank you so much for your feedback, we are so sorry to hear that you did not have the experience you desired. We are renovating parts of our hotel and do apologize for your inconvenience. If there is anything else, we can do for you please give us a call 203-447-1000 #0 for front desk.
par un voyageur
Publié le 9 oct. 2024
I had a lovely stay here. I just want to leave a review for others who may travel with their dog like I did…there is no grass (or anything unpaved really) to walk your pup! I ended up having to drive over to the Walgreens across the street to offer my dog a place to relieve himself. Not convenient and also near impossible for a dog who may need quicker access to a potty spot.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Samantha,Thanks so much for your review! We’re glad to hear you had a lovely stay with us.We totally understand how important it is to have a good spot for your pup to stretch their legs. I’m sorry to hear that you had to drive to find a place for your dog. Your feedback is really helpful, and we’ll definitely look into options to make things easier for our furry guests in the future.We hope to see you and your pup again soon!Best,Santino, GM
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Overnight Stay - wedding
Publié le 19 août 2024 sur HotelsExcellent property, room was clean & very comfortable
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, It's wonderful to hear from you regarding your recent experience at Hilton Garden Inn Shelton, and we are delighted with your rating and comments - thank you very much! We are thrilled to learn you had a great overnight stay and a fantastic impression of our establishment. We are happy you found the room clean and comfortable, and we are pleased to have provided suitable accommodation for your wedding visit. We enjoyed hosting you and would love to have you stay with us again. Thank you for choosing us. Have a memorable trip!Best,Santino, GM
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for staying with us at Hilton Garden Inn Shelton, Jon! We are delighted to see your perfect score and would love to have you stay with us again. Thank you for choosing us. It was a pleasure to host you, and we hope to have you back with us soon. Safe travels!Best,Santino, GM
par un voyageur
Publié le 18 août 2024 sur Expedia
Great staff and service and they were welcoming. Had a great overnight stay and the hotel is conveniently located near numerous plazas.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for staying with us and leaving us with a positive review of our hotel, Edward! Receiving appreciation from happy and satisfied guests like you is such a compliment, and we are pleased to hear you had a great overnight stay at our hotel and enjoyed our convenient location near numerous plazas and the welcoming service provided by our amicable staff. Our dedicated team strives to create a friendly and comfortable environment for all our guests, and it sounds like they hit the mark for you. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing Hilton Garden Inn Shelton for your accommodation on this journey. We look forward to welcoming you again and hope to surpass all expectations on your next visit. Have a great trip!Best,Santino, GM
par un voyageur
Don’t go here!!!
Publié le 17 août 2024 sur HotelsYour staff tried barging in my room at 11pm saying I ordered extra pillows. This is inaccurate - they scared the hell out of me. I thought someone was breaking into my room so I didn’t sleep the rest of the night. She woke my kid so that was a nightmare. The manager still hasn’t called me back.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Ashley, It's concerning to hear about the experience you've described, and we are genuinely sorry for any distress we might have caused you and your family. Our guests' privacy and comfort are of utmost importance to us, and we have clear instructions for our team to ensure that these aspects are respected at all times. We regret any confusion or miscommunication that may have led to this unfortunate incident. Rest assured, we will investigate this matter thoroughly to understand what may have transpired. We also apologize that you did not hear back from our management team. Our team is usually very diligent, so it's strange that this happened. Your feedback highlights areas for improvement in our service and communication, and we are actively working with the relevant teams to address these areas to prevent repeat occurrences. We would also like the opportunity to discuss this experience further. Kindly contact us at https://help.hilton.com/s/contactsupport if you would like to share more details. Thank you for your feedback. We look forward to hearing from you and hope to have another opportunity to make this right for you.Best,Santino, GM
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 14 août 2024 sur Expedia
Lovely landscaping
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your stay and your lovely remark, David! We take pride in creating a pleasant and welcoming environment for our guests and sincerely appreciate your compliment on our landscaping. We are happy you found it visually appealing and hope to have the pleasure of welcoming you again for another enjoyable experience. Thank you for choosing Hilton Garden Inn Shelton. Safe travels!Best,Santino, GM
