Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Expedia
Le service a l'arrivée a ete rapide. La chambre etait prête et selon celle reservée. Il y a eu de la musique toute la nuit dans les hauts parleurs exterieurs de l'hotel et la personne au "front desk" ne savait las comment fermer la musique. Donc difficile de dormir. La piscine et le spa étaient sales. Surtout le spa, je ne suis pas restée tellement il y avait de trucs qui flottaient.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Hello Josianne, Thank you for taking the time to post your review. Your comfort and satisfaction are of the utmost importance to us, and we value your feedback. We are happy to hear that you appreciated the quick service provided on arrival and the fact that your room was ready and matched the one you reserved. However, it's unfortunate that certain aspects of your stay were less than ideal. We understand the importance of a peaceful environment for a good night's sleep and apologize we fell short of delivering that during your visit. We thank you for making us aware of this issue and assure you that we will use this experience as a training tool to facilitate superior guest experiences in the future. It's regrettable to learn that the cleanliness of our pool and spa facilities was not up to our usual standards. We are genuinely sorry that our attention to detail left something to be desired in this case - this is very unlike us. We can assure you that we have now addressed this issue with our maintenance team. Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. While we are disappointed that your stay was not as seamless as it should have been, we hope you'll give us another chance to host you more successfully and demonstrate our commitment to superior service. Safe travels!Best,John, GM
par un voyageur
Publié le 5 févr. 2023 sur Expedia
Pour un Hilton, c'est très négatif. La piscine ne fonctionne pas, le Wifi ne fonctionne pas, il y a très peu de poste de TV, l'ascenseur n'était pas en mesure d'arrêter à notre étage, et le service n'était pas à la hauteur de nos attentes. Ce fut une mauvaise expérience et je n'y retournerai pas.
Commentaires de Gestion de l’hôtel
8 févr. 2023 par Hannah, Gestion de l’hôtel
Thank you so much for your feedback, we are so sorry to hear that you did not have the experience you desired. We are renovating parts of our hotel and do apologize for your inconvenience. If there is anything else, we can do for you please give us a call 203-447-1000 #0 for front desk.
par un voyageur de Seekonk
Publié le 7 déc. 2024
Commentaires de Gestion de l’hôtel
10 déc. 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we are so pleased to see that you had a great stay with us and found everything to be just perfect. Thank you for your review and we we hope to welcome you back again. Safe travels!Best,Santino, GM
par un voyageur
Publié le 9 oct. 2024
I had a lovely stay here. I just want to leave a review for others who may travel with their dog like I did…there is no grass (or anything unpaved really) to walk your pup! I ended up having to drive over to the Walgreens across the street to offer my dog a place to relieve himself. Not convenient and also near impossible for a dog who may need quicker access to a potty spot.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Samantha,Thanks so much for your review! We’re glad to hear you had a lovely stay with us.We totally understand how important it is to have a good spot for your pup to stretch their legs. I’m sorry to hear that you had to drive to find a place for your dog. Your feedback is really helpful, and we’ll definitely look into options to make things easier for our furry guests in the future.We hope to see you and your pup again soon!Best,Santino, GM
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 13 sept. 2024 sur Expedia
There were somethings I didn’t like. The bathroom tub looked horrible like it wasn’t cleaned. It looked stained with dirt over time.
There was an issue with my breakfast included booking. Somehow it didn’t translate over to the hotel so that was super disappointing to pay so much for a room that didn’t include breakfast. The bar staff and front desk were pleasant and helpful in trying to assist me so that made the blow less unpleasant somewhat. Otherwise location was convenient and bed was okay.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Thank you for sharing your feedback with us. We sincerely apologize for any deficiencies in cleanliness during your stay, and we will use your input to help us improve. We will ensure our team is reminded of the high level of cleanliness that we strive to maintain at all times. It is a real pleasure to know that you have enjoyed your stay at our hotel! We will certainly pass on your compliments to all the staff. We hope that the positive aspects of your stay will encourage you to give us another opportunity to exceed your expectations in the future. Best,Santino, GM
par un voyageur
Publié le 13 sept. 2024 sur Expedia
My room was clean & very comfortable. Staff was very pleasant & attentive. I'd definitely return.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hello Janice, thank you for taking the time to share your experience at Hilton Garden Inn Shelton. We are delighted to hear that you found your room clean and very comfortable, and that our staff was pleasant and attentive during your stay. We truly appreciate your kind words and look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Best,Santino, GM
par un voyageur de Hillsborough
Publié le 11 sept. 2024 sur Expedia
We have stayed here several times. Always clean and the staff is very nice but the rooms need updating. The room we stayed in was not in good condition. Aside from the fact that they overbooked and the king size room we paid for was not available, the condition of one of the walls and the carpeting made it look old and unkept.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
It is always great to receive feedback from a frequent guest. Repeatedly providing you with a great stay is our goal, and it is very rewarding to know that we consistently achieve this. We appreciate your review, and we hope to welcome you back many more times in the future! Best,Santino, GM
par un voyageur
Publié le 7 sept. 2024 sur Expedia
I have stayed here one other time, both stays were fantastic, quiet, convention dining options and the room was just what I needed. Very clean and spacious for having double queen size beds.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hello Hector, thank you for your continued loyalty to Hilton Garden Inn Shelton! We are delighted to hear that you had another fantastic stay with us. We take pride in providing quiet and comfortable accommodations for our guests, and we are pleased to know that you found the room clean, spacious, and suited to your needs. We appreciate your kind words about our dining options as well. We look forward to welcoming you back for another great stay in the future!Best,Santino, GM
