Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Expedia
Le service a l'arrivée a ete rapide. La chambre etait prête et selon celle reservée. Il y a eu de la musique toute la nuit dans les hauts parleurs exterieurs de l'hotel et la personne au "front desk" ne savait las comment fermer la musique. Donc difficile de dormir. La piscine et le spa étaient sales. Surtout le spa, je ne suis pas restée tellement il y avait de trucs qui flottaient.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Hello Josianne, Thank you for taking the time to post your review. Your comfort and satisfaction are of the utmost importance to us, and we value your feedback. We are happy to hear that you appreciated the quick service provided on arrival and the fact that your room was ready and matched the one you reserved. However, it's unfortunate that certain aspects of your stay were less than ideal. We understand the importance of a peaceful environment for a good night's sleep and apologize we fell short of delivering that during your visit. We thank you for making us aware of this issue and assure you that we will use this experience as a training tool to facilitate superior guest experiences in the future. It's regrettable to learn that the cleanliness of our pool and spa facilities was not up to our usual standards. We are genuinely sorry that our attention to detail left something to be desired in this case - this is very unlike us. We can assure you that we have now addressed this issue with our maintenance team. Thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. While we are disappointed that your stay was not as seamless as it should have been, we hope you'll give us another chance to host you more successfully and demonstrate our commitment to superior service. Safe travels!Best,John, GM
par un voyageur
Publié le 5 févr. 2023 sur Expedia
Pour un Hilton, c'est très négatif. La piscine ne fonctionne pas, le Wifi ne fonctionne pas, il y a très peu de poste de TV, l'ascenseur n'était pas en mesure d'arrêter à notre étage, et le service n'était pas à la hauteur de nos attentes. Ce fut une mauvaise expérience et je n'y retournerai pas.
Commentaires de Gestion de l’hôtel
8 févr. 2023 par Hannah, Gestion de l’hôtel
Thank you so much for your feedback, we are so sorry to hear that you did not have the experience you desired. We are renovating parts of our hotel and do apologize for your inconvenience. If there is anything else, we can do for you please give us a call 203-447-1000 #0 for front desk.
par un voyageur de Seekonk
Publié le 7 déc. 2024
Commentaires de Gestion de l’hôtel
10 déc. 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we are so pleased to see that you had a great stay with us and found everything to be just perfect. Thank you for your review and we we hope to welcome you back again. Safe travels!Best,Santino, GM
par un voyageur
Publié le 20 oct. 2024 sur Expedia
The staff was great. Unfortunately, the carpets and some of the furniture in the common areas has a very worn look.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Jennifer, We were pleased to host you at our hotel recently, thank you for choosing to stay with us. We are pleased with your comments regarding our staff and the wonderful service that they provide. This is always a key priority for us. We are in the process of arranging for some of our carpets to be deep-cleaned, as some of them are getting a little tired looking. We hope that you will notice an improvement when you stay with us again. Best,Santino, GM
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Room was nothing special for the price.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi there,Thank you for sharing your thoughts with us. It sounds like your room didn’t quite meet your expectations, and I completely understand how that can be disappointing.Our team at Hilton Garden Inn Shelton is always here to help, so if there’s anything we can do to enhance your stay, please don’t hesitate to let us know. Your feedback is invaluable, and we hope to have the opportunity to create a more enjoyable experience for you in the future.Best,Santino, GM
par un voyageur
Publié le 15 oct. 2024 sur Expedia
This Hilton Garden is standard..just two items really displeased me. Upon check in I fully booked through Expedia but I was charged $100.00 for any incidentals I may incur, I asked why am I being charged in advance and told its their policy. My second complaint is the shower..the on/off knob is deep inside the shower and there is no way to turn on with getting wet with ice cold water!!
👍👍👍
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hello,Thank you for your feedback. I’m really sorry to hear about the issues you experienced during your stay. I understand how frustrating it can be to deal with unexpected charges and the shower situation—those moments can really put a damper on things.Just to clarify, like many hotels, we do have an incidental hold in place, and it’s typically released right away. It might take a few days for your bank to show it back on your statement, but I appreciate your patience with that.We’re always here to help, so if there’s anything else you’d like to discuss or if you have more questions, please don’t hesitate to reach out. We truly value your experience and hope to make your next stay even better.Best,Santino, GM
par un voyageur
Not the first floor
Publié le 14 oct. 2024 sur HotelsThe hotel staff was good. Everything in the room was very clean. Need to add an ice machine on each floor instead of the 3rd & 5th floors. I also did not like being on the first floor across some conference rooms, it was loud and could hear everything. Couldn’t open my curtains because anyone could s e right in from the sidewalk.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi there,Thanks so much for taking the time to share your thoughts with us! It’s great to hear that our staff made a positive impression and that you found your room clean. I’m really sorry to learn about the noise from the conference rooms and the privacy issues you faced on the first floor. That’s definitely not the experience we want for our guests. Your feedback about the ice machines is also noted—we’re always looking for ways to make your stay more comfortable.We truly hope to welcome you back in the future, and we’ll make sure to do everything we can to enhance your experience next time!Best,Santino, GM
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear guest, thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. We're here to help better serve you. If there is anything we can do to make your next stay even better, let us know We hope that you will give us a chance to make your stay just perfect! Thanks again.Best,Santino, GM
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Kristin, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best,Santino, GM
par un voyageur
Publié le 13 oct. 2024 sur Expedia
We had a great time there! We loved the lobby, pool and hot tub!
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Kristen,Thank you so much for your lovely review! We're really glad to hear that you had a great time at Hilton Garden Inn Shelton. It sounds like you made the most of our lobby, pool, and hot tub, which is always a good way to relax!We can't wait to welcome you back for another fun stay. Safe travels until then!Best,Santino, GM
