Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 avr. 2023 sur Expedia
Bel hôtel au calme. Très propre. Piscine et Jacuzzi.
Petit déjeuner bien achalandé…
Commentaires de Gestion de l’hôtel
1 mai 2023 par Customer Service, Gestion de l’hôtel
Thierry, merci d'avoir pris le temps de partager votre merveilleuse expérience au Hyatt House Shelton. Nous sommes ravis d'apprendre que vous avez apprécié l'ambiance paisible de l'hôtel et que vous avez trouvé que tout était impeccablement propre. Il est également fantastique de savoir que vous avez profité de la piscine et du jacuzzi pendant votre séjour, car ces équipements offrent à nos clients une retraite relaxante.Nous sommes fiers d'offrir un petit-déjeuner bien garni à nos clients, et il est agréable d'apprendre que vous avez apprécié la variété des articles disponibles. Au Hyatt House Shelton, nous pensons qu'un copieux petit-déjeuner donne le ton pour une journée énergisante, et nous sommes ravis que nos offres aient répondu à vos attentes.Encore une fois, merci pour vos commentaires positifs, et nous espérons vous accueillir à nouveau pour un autre séjour exceptionnel à l'avenir.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Service, Gestion de l’hôtel
Jermaine, thank you for staying with us at Hyatt House Shelton. We're delighted that your visit was enjoyable. Looking forward to welcoming you again soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Thanks for the amazing rating, Heather!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt House Shelton!
par un voyageur
Publié le 16 août 2024 sur Expedia
Just feel I need to share that there is no pool or hhot tub available at this time it was shut down. Looked like it had been for a while as there was no water in it!! When we booked it we did so because of the pool and waffles for breakfast as we had been in the car all day with two active boys and the pool to get rid of some of their energy was just what we needed and to start out with a good breakfast to fill them up with would have been amazing!! But none of it happened 😪 We were told waffles are only on the weekends. My thing is to advertise that and let people know the pool is down. I had booked through Expedia and were not made awhere of it and couldnt get our money back 😪 our lose was their gain I guess.... knowledge goes a long way!
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Addie, thank you for sharing your experience. It's understood that having access to the pool and specific breakfast options can be important, especially when traveling with children. The current situation regarding the pool and breakfast offerings will be shared with the team to improve guest communication. It is hoped that next time your visit will be more enjoyable.
par un voyageur
Publié le 15 août 2024 sur Expedia
Clean, friendly, and close to everything.
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Gissela, we are thrilled you enjoyed your stay at Hyatt House Shelton. The team is delighted to know that the cleanliness, friendly atmosphere, and convenient location made your visit memorable. We look forward to welcoming you back in the future!
par un voyageur
Pool closed and dirty room
Publié le 13 août 2024 sur HotelsWe check in and theres a sign at front desk saying pool is closed for a much needed "face-lift". I was never told ahead of time and unfortunately that is the main reason we picked this hotel. It was my husband and I's anniversary and just wanted a pool. We were offered free parking for the inconvenience. When we got to the room the kitchen light didn't work, there was no hand soap or body soap in bathroom, we found someones dirty shorts under the sink so now we're thinking the room wasnt even cleaned. I expected better with ready all the great reviews but we will make sure we chose a different place next time we can get away
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Ashley, the team regrets that your experience was not as expected during your anniversary stay. They understand the disappointment when finding certain amenities unavailable and appreciate your feedback on areas such as housekeeping and room maintenance. The property values your input and will use it to improve future guest experiences.
par un voyageur
Publié le 12 août 2024 sur Expedia
I went to this hotel to have a good time with my family in the pool and hot tube but the pool was in repairs so not fun at all, very disappointed . Plus you have to pay parking to stay the room has a strong smell like humidity.
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service, Gestion de l’hôtel
Armando, thank you for sharing your experience. It's regrettable that the amenities weren't fully available during your visit. The maintenance is necessary for ensuring improved experiences in the future. Also, the conditions in your room will be looked into. We hope future visits bring you the enjoyable time you're seeking.
par un voyageur
Publié le 9 août 2024 sur Expedia
Will say was very pleased with how clean and willing to help the staff was. Only surprise is paying for parking. Didn’t expect that but all in all great experience.
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer Service, Gestion de l’hôtel
Roberto,We’re delighted you loved your experience at Hyatt House Shelton. It's great to know that our clean facilities and helpful team members made a positive impression. Your feedback regarding parking is appreciated. We look forward to welcoming you back soon.Kind regards,The Hyatt House Shelton Team
par un voyageur
Bad experience
Publié le 7 août 2024 sur HotelsWhen I got to the room, I came for the swimming pool as soon as I got dressed, no one told me anything at the front desk about the pool being out of service. I then went to the pool room and seen a letter that said it was closed until further notice I thought that was highly inconsiderate and asked for my money in a full return and still waiting.
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Service, Gestion de l’hôtel
Brandon, the situation you described with the pool is regrettable. The aim is always to provide the best experience, and it is unfortunate that this was not conveyed upon your arrival. Regarding your refund request, it is being processed, and any concerns about it can be directed to our team for immediate follow-up. Thank you for bringing this to our attention.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Service, Gestion de l’hôtel
Lambros, thank you for staying with us at Hyatt House Shelton. We’re delighted you had a wonderful experience. We look forward to welcoming you back soon!
