Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2024 par Lillian Lin, Gestion de l’hôtel
Dear guest, thank you for sharing your stay. Shenyang Marriott Hotel is a classic hotel brand under Marriott International Group, located at the core of the financial CBD of North Railway Station. It is our greatest honor to receive your recognition. We carefully listen to the opinions of our guests and strive to improve our workflow and service quality. We are committed to providing every guest with a high-quality accommodation experience and a feeling of being at home. We look forward to your visit again and wish you a pleasant journey!
par un voyageur
Publié le 5 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2024 par Lillian Lin, Gestion de l’hôtel
Dear guest, thank you for sharing your stay. Shenyang Marriott Hotel is a classic hotel brand under Marriott International Group, located at the core of the financial CBD of North Railway Station. It is our greatest honor to receive your recognition. We carefully listen to the opinions of our guests and strive to improve our workflow and service quality. We are committed to providing every guest with a high-quality accommodation experience and a feeling of being at home. We look forward to your visit again and wish you a pleasant journey!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Great service. Knowing it’s my parents’ 77th birthday, the staff presented a fruit plate given we checked in late and bakery is closed that they couldn’t present a cake. Very much appreciated the ease of checking in and out and nice amenities.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Lillian Lin, Gestion de l’hôtel
Dear guests, thank you very much for your stay and sharing, and we are very happy to see our staff provide you and your family with intimate personalized service. Shenyang Marriott Hotel is a classic hotel brand of Marriott International Group, located in the core of Shenyang North Railway Station financial CBD, is an ideal place to stay for business trips. It is our greatest honor to get your recognition, we carefully listen to the comments of guests and attentively improve the work process and service quality, committed to providing every guest with quality check-in experience, and feel at home, looking forward to your visit again, I wish you a pleasant trip!
par un voyageur
Publié le 27 août 2024 sur Expedia
Dear Customer Service],
I am writing to express my concern about a recent issue with my reservation. Due to a typhoon, my flight was canceled and rescheduled for a day later. I contacted both the hotel and Expedia to modify my arrival date, but upon arrival, the manager, Amanda Tang, informed me that my reservation was voided due to a no-show.
I was told that the hotel was fully booked and was given no option but to pay the full price for the original reservation to secure a room. Given the circumstances and my prior attempts to amend the reservation, this situation feels unfair and stressful.
Could you please review this situation and assist in resolving this issue? I would appreciate any adjustments or compensation you can offer.
Thank you for your understanding.
Best regards,
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Lillian Lin, Gestion de l’hôtel
Dear guest, thank you very much for sharing your stay. We are deeply sorry that we could not bring you a satisfactory stay experience. Regarding your concerns, we have communicated with the front office and we are glad to have reached an agreement with you when you checked in on the same day. Here I would like to explain to you again that the hotel can only modify the check-in date after an email from Expedia website is sent to the hotel as the proof of modification. However, unfortunately, we have not received any email from Expedia until you check in. We are very sorry for your experience and wish you good luck!
par un voyageur
Publié le 27 août 2024 sur Expedia
good
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Lillian Lin, Gestion de l’hôtel
Dear guests, thank you very much for your sharing of stay and your recognition of the hotel staff. Shenyang Marriott Hotel is a classic hotel brand of Marriott International Group, located in the core of Shenyang North Railway Station financial CBD, is an ideal place for business travel. It is our greatest honor to get your recognition, we carefully listen to the comments of guests and attentively improve the work process and service quality, committed to providing every guest with quality check-in experience, and feel at home, looking forward to your visit again, I wish you a pleasant trip!
par un voyageur
편안해요~!
Publié le 26 août 2024 sur Hotels선양 올때마다 이용 중~!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Lillian Lin, Gestion de l’hôtel
메리어트 호텔 심양은 메리어트 국제 그룹 산하의 고전적인 호텔 브랜드입니다. 심양 북역 금융 cbd의 핵심 위치에 위치하고 있으며 비즈니스 여행객들의 이상적인 숙박 장소입니다.귀하의 인정은 우리의 가장 큰 영광입니다, 우리는 귀빈들의 의견을 진지하게 경청하고 작업 흐름과 서비스 품질을 개선하기 위해 최선을 다합니다. 모든 귀빈들은 양질의 숙박 경험을 제공하기 위해 최선을 다하며, 집처럼 편안함을 느끼고, 당신의 방문을 기대하고, 즐거운 여행을 바랍니다!
par un voyageur de McKinney
Publié le 19 juill. 2024 sur Expedia
The hotel required a deposit of 500 RMB, but has not refunded the deposit, affter almost 48 hours of checking out! Not a good practice.
par un voyageur de Edison
Publié le 16 juill. 2024 sur Expedia
Good hotel
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Lillian Lin, Gestion de l’hôtel
Dear guests, thank you very much for sharing your stay, thank you very much for giving us full praise, we will work harder in the future. It is our greatest honor to be recognized by you. Shenyang Marriott Hotel, a classic hotel brand of Marriott International Group, is located in the core location of Shenyang North Railway Station financial CBD, and is an ideal place for business trips. We look forward to your visit again.
par un voyageur
Publié le 9 juill. 2024 sur Hotels
