Ratings based on 326 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 30, 2024 on Expedia
Friendly staff very accommodating. Willing to bend the rules without costing them anything to make travelers more comfortable.
by A traveller from Burnaby
Posted Nov. 26, 2023 on Expedia
by A traveller
Posted Jan. 29, 2020 on Expedia
Good price considering its perfect location which is a stone's throw aw
by A traveller
Posted Dec. 29, 2019 on Hotels
Comment from Hotel Management
Jan. 23, 2020 by 1, Hotel Management
敬的宾客，感谢您抽出宝贵时间做出的详细点评与推荐，感谢您的理解与包容，您的满意就是对我们最大的鼓励，您的认可就是我们最大的幸福；在此借平台做个推广：卡罗精品酒店（东门店）是深圳首家“快时尚”酒店；坐落于繁华的深圳东门老街腹地，东北近晒布地铁站，西南近老街地铁站，在东门茂业与东门天虹中间位置，是旅行休闲购物停留的不二之选；卡罗的营养早餐品种多达40余种，简便而不简单，卡罗的咖啡是‘雀巢’，茶包是‘立顿’－－低调而不失品质；还有自助洗衣房和多功能小型会议室；在这个价位级别的酒店，不管是酒店员工的对客服务或是酒店的设施配置或是在空间的把控上，一切刚刚好；在寸土寸金的深圳，加上我们对服务的投入，相比周边同级别酒店性价比非常高；最后小罗再次感谢您做出的详细点评与推荐，您的反馈对我们很重要，我们会加强服务投入，为广大喜爱卡罗的宾客提供更加完美的入住体验；期待再次为您服务，祝您生活愉快.
by A traveller
Posted Jul. 11, 2019 on Hotels
Comment from Hotel Management
Jul. 18, 2019 by 016, Hotel Management
感谢您的入住并分享您的入住感受，非常感谢您对我们酒店的支持！您的满意就是对我们最好的肯定与激励。很荣幸能够为您服务，我们的服务人员都经过专业培训，让所有客人都能找到家的舒适与温馨是我们的目标，为您更好的营造干净舒适的入住环境。卡罗精品酒店全体员工祝您生活愉快，万事如意！
by A traveller
Posted Jul. 8, 2019 on Expedia
While the Colour Inn is located well in Dong Men, it is extremely difficult to find at first. But, once you've found it - great. However, we found that the smaller rooms while are decent for cost and location, have no windows, and lighting is extremely dark. Thus, when you wake up in the middle of the night, you really have no idea what time it is. There is not a great sound barrier, as we were woken up at 5 AM by other doors closing and guests talking. I don't mind the effectiveness of the hotel, and for the cost, it's okay. However, I'd highly suggest guests book their larger rooms with windows, we had a peak, and it makes all the difference!
Comment from Hotel Management
Jul. 10, 2019 by 021, Hotel Management
Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of different layout rooms for different guests to choose. We hope that our sincere service can bring you a more comfortable experience. All staff of the hotel sincerely look forward to your visit again!
by A traveller
Posted Jun. 12, 2019 on Expedia
Great Hotel Clean, New, and convenient
just the location map is kinda confused.
Comment from Hotel Management
Jun. 14, 2019 by 00, Hotel Management
Thank you very much for your stay and share your stay experience with us. Unfortunately, your expectations have not been met. We have already reflected to the relevant departments the questions you raised. It is the duty of all staff of the hotel to provide warm and considerate service to every guest in the hotel. We sincerely look forward to your coming again.
by A traveller
Posted Jun. 10, 2019 on Hotels
Just a getting over jetlag trip
Comment from Hotel Management
Jun. 10, 2019 by 0, Hotel Management
Distinguished Guest: Hello! Thank you very much for your patronage and support. The hotel is adjacent to the prosperous Dongmen Pedestrian Street and Maoye Department Store, surrounded by Luohu Railway Station and Luohu Port, with convenient transportation and quiet geographical location. It is an ideal place for your business, exhibition, tourism and shopping. Combining with the surrounding market, the performance-price ratio is also high. Looking forward to your coming again!
by A traveller
Posted Jun. 3, 2019 on Hotels
Comment from Hotel Management
Jun. 5, 2019 by 016, Hotel Management
尊敬的宾客您好!卡罗酒店毗邻东门商业圈，周边娱乐设施齐全；临近地铁老街站及晒布站，交通便利；酒店风格清新淡雅，简单时尚，深受青年朋友的亲睐，酒店提供免费高速有线及无线网络、舒适整洁的床品能迅速消除您的疲劳。卡罗全体员工将用一如既往的热情回馈您的支持，真诚期待您的再次光临！
by A traveller
Posted May 20, 2019 on Hotels
Great room for the price, good value for money and very near to the metro station.
Comment from Hotel Management
May 21, 2019 by 1, Hotel Management
Hello, distinguished customers. Thank you for staying in this hotel and giving comments. We will continue to embark on higher quality and service. All Carlo staff sincerely look forward to your next visit. Finally, I wish you good health and good mood every day.
