Note fondée sur 440 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjours familiale au Hilton de Shenzhen Futian
Publié le 11 oct. 2019 sur Hotels3 nuits passée au Hilton Futian très agréable. Hôtel très bien placé, très confortable et personnel agréable et toujours à l’écoute. Ne pas hésiter à y séjourner
Commentaires de Gestion de l’hôtel
27 nov. 2019 par Freddie, Gestion de l’hôtel
Dear Frank,
Thanks for your sharing your positive review and I am delighted that you enjoyed your stay. We are looking forward to seeing you soon again.
Regards,
Freddie
par un voyageur
A little disapointed
Publié le 3 oct. 2018 sur HotelsThe hotel seemed nice at first. However, there are some work and renovations going on around the hotel and on the road so it can be pretty noisy. You cannot relax and enjoy the pool as you can hear the noise and also, there is no lying bed, not really nice surroundings for the pool.
The hotel staff are nice and friendly, you can ask them advice but do not go to the massage place they recommend and it is not a nice environment, looks like a massage factory.
Other than that, the rooms are nice, good size with nice bathrooms.
Commentaires de Gestion de l’hôtel
11 oct. 2018 par Hilton Shenzhen Futian, Gestion de l’hôtel
Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews.
Pleased accept my sincere apologies concerning the metro construction bad experience.
Thank you for your positive comments on our hotel and staffs, and I will share your comment with our team members.
Thank you for your feedback and we will keep improving our service. We sincerely look forward to your visit again in the near future.
par un voyageur de Genève
Hôtel sympa.
Publié le 4 mai 2018 sur ExpediaHôtel sympa. Des travaux incessants en ce moment devant l'hôtel. Un p'tit dej vraiment top. Par contre l'accès à Internet est catastrophique. Quand vous y êtes pour bosser c'est dramatique.
Commentaires de Gestion de l’hôtel
6 mai 2018 par shirley sun, Gestion de l’hôtel
Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. Your comment regarding the WIFI has been noted, relevant action has been taken. Please accept my apology for the inconvenience caused. Thank you for your comments, we really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. But nevertheless, one thing we can assure you that we are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.
par Anas
Publié le 5 août 2017 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2017
really happy to know that you are happy during stay with us this time. hope see you all the time
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 6 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
par un voyageur
Publié le 7 août 2024 sur Expedia
The room was not ready for us to check in. We arrived around 3pm. The room was not ready. We waited until 5:30pm but still not ready. We can only go out for dinner first and when we returned at 10:30pm, it was ready. They apologized by sending a fruit plate only. They offered a late checkout but we didn’t need it. The service is really disappointing. If they kept extending the checkout time to apologize unable to checkin, it will become a vicious cycle. This is Hilton, not some random 2star hotel.
Commentaires de Gestion de l’hôtel
8 août 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback. We apologize for not being able to provide you with a satisfied experience during your stay. I have forwarded your comments to the relevant hotel authorities to ensure that they actively address the issue. We sincerely welcome you back in the near future!
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
