Note fondée sur 452 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjours familiale au Hilton de Shenzhen Futian
Publié le 11 oct. 2019 sur Hotels3 nuits passée au Hilton Futian très agréable. Hôtel très bien placé, très confortable et personnel agréable et toujours à l’écoute. Ne pas hésiter à y séjourner
Commentaires de Gestion de l’hôtel
27 nov. 2019 par Freddie, Gestion de l’hôtel
Dear Frank,
Thanks for your sharing your positive review and I am delighted that you enjoyed your stay. We are looking forward to seeing you soon again.
Regards,
Freddie
par un voyageur
A little disapointed
Publié le 3 oct. 2018 sur HotelsThe hotel seemed nice at first. However, there are some work and renovations going on around the hotel and on the road so it can be pretty noisy. You cannot relax and enjoy the pool as you can hear the noise and also, there is no lying bed, not really nice surroundings for the pool.
The hotel staff are nice and friendly, you can ask them advice but do not go to the massage place they recommend and it is not a nice environment, looks like a massage factory.
Other than that, the rooms are nice, good size with nice bathrooms.
Commentaires de Gestion de l’hôtel
11 oct. 2018 par Hilton Shenzhen Futian, Gestion de l’hôtel
Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews.
Pleased accept my sincere apologies concerning the metro construction bad experience.
Thank you for your positive comments on our hotel and staffs, and I will share your comment with our team members.
Thank you for your feedback and we will keep improving our service. We sincerely look forward to your visit again in the near future.
par un voyageur de Genève
Hôtel sympa.
Publié le 4 mai 2018 sur ExpediaHôtel sympa. Des travaux incessants en ce moment devant l'hôtel. Un p'tit dej vraiment top. Par contre l'accès à Internet est catastrophique. Quand vous y êtes pour bosser c'est dramatique.
Commentaires de Gestion de l’hôtel
6 mai 2018 par shirley sun, Gestion de l’hôtel
Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. Your comment regarding the WIFI has been noted, relevant action has been taken. Please accept my apology for the inconvenience caused. Thank you for your comments, we really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. But nevertheless, one thing we can assure you that we are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.
par Anas
Publié le 5 août 2017 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2017
really happy to know that you are happy during stay with us this time. hope see you all the time
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 6 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
We stayed for 2 nights on 26 & 27 Sep 2024 and on the early morning of 28 Sep, we were woken up by very loud water noise hitting the windows of our room. At first, we thought it was heavy rain. In fact, it was the spiderman cleaning the external windows but the noise generated due to the amount of water pouring down the external windows was so much and so loud that we were woken up from our sleep. While we noted that there was a room notice that there will be window cleaning over 25 to 30 Sep 2024, the time specified was from 10:00 to 18:00. We were woken up around 8 am which was unacceptable. And because the management never used a window cleaning gantry, they needed to pour large amount of precious water over the window surface from the top, which generated very loud noise. This is BOTH bad for the hotel guests and the environment! For record we actually took a video of the event and are glad to show the hotel management if necessary.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback. We apologize for not being able to provide you with a satisfied experience during your stay. I have forwarded your comments to the relevant hotel authorities to ensure that they actively address the issue. We sincerely welcome you back in the near future!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback. We apologize for not being able to provide you with a satisfied experience during your stay. I have forwarded your comments to the relevant hotel authorities to ensure that they actively address the issue. We sincerely welcome you back in the near future!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Iris, Gestion de l’hôtel
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 2 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
par un voyageur
生日慶祝
Publié le 19 sept. 2024 sur Hotels房間整潔舒適，如枕頭可有兩款高低選擇更佳。
是次為家人慶祝生日，預早詢問有沒有提供佈置/蛋糕，都能做到，謝謝！
泳池有抹身毛巾供應，旁邊位置可看到時落！
自助早餐款式多樣化
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Iris, Gestion de l’hôtel
尊敬的宾客您好，感谢您选择入住深圳大中华希尔顿酒店并且对于酒店住宿服务给予了良好的评价。我们很高兴您喜欢我们温馨舒适、友好诚挚的服务，我们所有希尔顿的员工都对提供卓越的服务充满了热忱。希望您能继续支持，我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快！
