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Hotel Kapok Shenzhen Bay

4.5 star property
4.5-star luxury hotel near Window of the World

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Photo gallery for Hotel Kapok Shenzhen Bay

Coffee shop
Exterior
Deluxe Sea View King Bed Room
Deluxe Twin Room
Chinese cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included
  • Gym
  • Room service
  • Housekeeping
  • Breakfast available

Explore the area

Map
No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054
  • MixC Shopping Mall
    ‪7 min walk‬
  • Shenzhen Bay Port
    ‪5 min drive‬
  • Window of the World
    ‪6 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 40 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive City View King Bed Room

Premium bedding, down comforters, pillowtop beds, free minibar

Executive City View King Bed Room

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King Bed Room

Deluxe Sea View King Bed Room

Deluxe Sea View King Bed Room

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive City View Twin Bed Room

Executive City View Twin Bed Room

Executive City View Twin Bed Room

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room

Premium bedding, down comforters, pillowtop beds, free minibar

Deluxe King Room

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Shenzhen

Nanshan stay.Within a 10-minute walk of this Nanshan hotel, you'll find Shenzhen Bay and Shenzhen Bay Sports Center. MixC Shopping Mall and Shenzhen Bay Park are also within half a mile (1 km).

What's nearby

  • MixC Shopping Mall - 7 min walk - 0.6 km
  • Coastal City - 16 min walk - 1.4 km
  • Shenzhen University - 3 min drive - 2.8 km
  • Shenzhen Bay Port - 5 min drive - 5.6 km
  • Window of the World - 6 min drive - 5.7 km

Getting around

  • Xili Railway Station - 6 min drive
  • Dengliang East Station - 18 min walk
  • Shenzhen Intl. Airport (SZX) - 37 min drive

Restaurants

  • ‪肯德基 - ‬10 min walk
  • ‪McDonald's 麦当劳 - ‬12 min walk
  • ‪橘焱胡同烧肉夜食 - ‬8 min walk
  • ‪海珠城美食会 - ‬10 min walk
  • ‪必胜客 - ‬9 min walk

About this property

Hotel Kapok Shenzhen Bay

4.5-star luxury hotel near Window of the World
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

WiFi and wired Internet are free in public spaces. A fitness center, a rooftop terrace, and a library are also featured at the luxury Hotel Kapok Shenzhen Bay. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

  • 242 guestrooms or units
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue
Hotel Kapok Shenzhen Bay offers 242 accommodations, which are accessible via exterior corridors and feature private hot tubs and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, bidets, and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Chinese (Mandarin), English

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Property amenities

Family friendly

  • Access to nearby indoor pool
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 228 for adults and CNY 114 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool (guest access)
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 9 and up; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Kapok Shenzhen Bay

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 280 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 228 for adults and CNY 114 for children
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 280 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 9 and up; guests must have received their complete COVID-19 vaccination at least 3 days prior to check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Kapok Shenzhen Bay
Kapok Hotel Shenzhen Bay
Kapok Shenzhen Bay
Shenzhen Bay Hotel
Shenzhen Bay Kapok Hotel
Hotel Kapok Shenzhen Bay Hotel
Hotel Kapok Shenzhen Bay Shenzhen
Hotel Kapok Shenzhen Bay Hotel Shenzhen

Hotel Kapok Shenzhen Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 104 reviews
Rating 8 - Good. 43 out of 104 reviews
Rating 6 - Okay. 6 out of 104 reviews
Rating 4 - Poor. 3 out of 104 reviews
Rating 2 - Terrible. 3 out of 104 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ramon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Event and stay
Nice, clean hotel. Good value for money. Great shower! Only suggestion is the TV in the room should be bigger and have more English channels available. We held an event there and the big screen they have I. The ballroom is fantastic.
Stayed 2 nights in Oct 2024

6/10 Okay

Ling Hong

Business traveller
Liked: Staff & service
Not clean enough
Stayed 3 nights in Sep 2024

10/10 Excellent

KitPing Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Mark

It was very nice
Stayed 5 nights in Jun 2024

10/10 Excellent

Yao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

David

Stayed 3 nights in Nov 2023

8/10 Good

Philip

Stayed 1 night in Oct 2023

8/10 Good

Stephanie Lin Foon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Peter, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019

2/10 Terrible

Dora

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019

10/10 Excellent

Wendy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2018

8/10 Good

Almeida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Rooms sizes was not what I expected!
Stayed 1 night in Dec 2017

8/10 Good

Stephenie , HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance from stadium
Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.

4/10 Poor

Chun Hang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was not helpful. Room structure is just crazy. toilet is separated with no ventilation. you have to wash your hand in the next door which you have to walk across the bed to the next door to wash your hand. the door should be very dirty. I stayed 2 night. seems the bed cover is not washed/ changed after the first night. it was a FIVE STAR HOTEL. the staff come into your room even you have lock the door from inside. No Privacy, No hygiene, with silly floor plan. not good location. only good thing is the view is fine. I can receive the phone signal from Hong Kong. Not worth the price. I should book Marriott hotel. One important issue about the Hotels.com App is the location shown on the map is very very wrong. wrong location mislead customers to choose hotel. Should be fixed ASAP.

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room location is bad
good hotel and the room was very modern and clean and comfortable. location is bad. it's not close to anything. you need to take a cab to go anywhere or eat anything. the staff was nice but they don't speak english.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Jav, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place next to ICC
if you have an event close to the ICC is great the hotel is good but the only problem is lack of english speakers

6/10 Okay

wee

Liked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Bradley, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place to stay
Rooms are nice. Smoking room a little musty since windows don't open. Staff was great. Not much around the area as it is not developed yet. Should be better in late 2016 or 2017.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Bad Odor
It's a pretty new hotel with nice design. Stayed here for a few times before, but this time there was a strong odor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and books
Clean. The library and restaurant are nice