Ratings based on 172 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 13, 2024 on Expedia
Very nice, clean and spacious room! Usually I don’t trust the hotel’s own photos on booking apps, but this one looked exactly as is, very presentable. The bathroom was big with a lovely bathtub and window to bedroom which made it feel nice and open (with blinds if privacy is needed) and a separate, strong shower. Water pressure perfect and hot water all day.
Most of the staff spoke English and were very helpful, friendly and accommodating!
Only downside was the mattress felt a little like it was sinking in the middle (not too firm or maybe a little old) but it was still a comfy sleep if I shuffled to the side. And the location is a little far from attractions/ restaurants/ shops but it’s easy enough to get a taxi or DiDi to wherever you need to go. I would definitely stay here again.
by A traveller
Posted Feb. 21, 2024 on Expedia
by A traveller
Posted Feb. 11, 2024 on Expedia
by A traveller
Posted Sep. 10, 2023 on Hotels
by A traveller
Posted Jan. 2, 2020 on Hotels
by A traveller
Posted Dec. 21, 2019 on Hotels
by A traveller
Posted Dec. 13, 2019 on Expedia
Rooms are way too dark, bad lighting facilities, can barely see stuff. The shower gel and those are not the brand it shows on Expedia
Comment from Hotel Management
Dec. 16, 2019 by Catherine Pang, Hotel Management
Dear valued guest:
Thank you for taking your time to share your comments about your stay in our hotel.
We are deeply sorry to read you found your room too dark, we try to offer a vast options for lights in the room, including ceiling lights, night tables lamps and standing lamps in all the areas of the rooms, including the vestier, bathroom and main bedroom. Regarding the shower gel, soap, shampoo and body lotion, we must inform that we went through a recent upgrade for the branding of all our amenities in order to offer a higher quality in our products, the information will be adjusted as soon as possible in the different online platforms. We offer our most sincere apologies for any inconvenient you might have found in our property.
We are looking forward to having you as our guest soon.
by A traveller
Posted Nov. 10, 2019 on Hotels
Comment from Hotel Management
Dec. 21, 2019 by Catherine Pang, Hotel Management
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.
by A traveller
Very cozy hotel
Posted Sep. 3, 2019 on HotelsComment from Hotel Management
Sep. 7, 2019 by Catherine Pang, Hotel Management
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.
by A traveller
Shenzhen work trip
Posted Jul. 18, 2019 on HotelsSpent a few days here this week, its kind of a trip back to the 90s decor wise but apart from the first room smelling a damp I enjoyed the stay.
English speaking staff are super friendly and go beyond attentitive.
Breakfast buffet was adequate but not expansive with healthy options.
Comment from Hotel Management
Jul. 22, 2019 by Catherine Pang, Hotel Management
Dear valued guest, thank you for sharing such a good comments about your experience in our hotel.
We highly appreciate your feedback and we will take actions regarding your comments about the smell in the rooms.
We are glad you found our staff friendly as well that you enjoyed our healthy breakfast.
We are looking forward to having you as our guest one more time.
