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Park Hyatt Shenzhen

5.0 star property
5-star luxury hotel near Coco Park Shopping Center, connected to a rail/subway station

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Photo gallery for Park Hyatt Shenzhen

5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
1 King Bed with City View
5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Indoor pool, open 6:00 AM to 10:00 PM, free cabanas, pool umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Room service
  • Free WiFi

Explore the area

Map
5023 Yi Tian Rd, Futian District, Shenzhen, Guangdong, 518033
  • Coco Park Shopping Center
    ‪8 min walk‬
  • Shenzhen Convention and Exhibition Center
    ‪11 min walk‬
  • Huaqiangbei
    ‪4 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪30 min drive‬

Room options

View all photos for 2 Twin Beds with City View

2 Twin Beds with City View

2 Twin Beds with City View

  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for 1 King Bed Deluxe

1 King Bed Deluxe

1 King Bed Deluxe

  • City view
  • 55 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for 1 King Bed with Skyline View Deluxe

1 King Bed with Skyline View Deluxe

1 King Bed with Skyline View Deluxe

  • Bay view
  • 48 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for 2 Twin Beds with Skyline View

2 Twin Beds with Skyline View

2 Twin Beds with Skyline View

  • Bay view
  • 48 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for 1 King Bed with City View

1 King Bed with City View

1 King Bed with City View

  • City view
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | View from room

Executive Suite

  • Bay view
  • 110 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for 2 Twin Beds

2 Twin Beds

2 Twin Beds

  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for 1 King Bed

1 King Bed

1 King Bed

  • City view
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Park Suite King

Park Suite King | View from room

Park Suite King

  • Bay view
  • 81 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Park Suite with Skyline View

Park Suite with Skyline View | View from room

Park Suite with Skyline View

  • Beach view
  • 82 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for 1 King Bed with Skyline View

1 King Bed with Skyline View

1 King Bed with Skyline View

  • Bay view
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Shenzhen

Central Shenzhen getaway .At this Futian hotel, you'll be steps from Coco Park Shopping Center and within a 15-minute walk of Shenzhen Convention and Exhibition Center. Also, Huaqiangbei is within 2 miles (3 km) and Splendid China Folk Village is within 6 miles (10 km).

What's nearby

  • Coco Park Shopping Center - 8 min walk - 0.7 km
  • Shenzhen Convention and Exhibition Center - 11 min walk - 1.0 km
  • Huaqiangbei - 4 min drive - 3.7 km
  • Huanggang Border Crossing - 5 min drive - 4.5 km
  • Window of the World - 9 min drive - 9.6 km

Getting around

  • Hong Kong Lok Ma Chau Station - 4 min drive
  • Shenzhen Convention and Exhibition Center Station - 6 min walk
  • Shenzhen Intl. Airport (SZX) - 30 min drive

Restaurants

  • ‪肯德基 - ‬11 min walk
  • ‪Costa Coffee - ‬12 min walk
  • ‪超级牛扒 - ‬11 min walk
  • ‪吴记老锅底麻辣火锅 - ‬12 min walk
  • ‪拾味馆 - ‬11 min walk

About this property

Park Hyatt Shenzhen

5-star luxury hotel near Coco Park Shopping Center, connected to a rail/subway station
Park Hyatt Shenzhen offers its guests a full-service spa, an indoor pool, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 16146 square feet (1500 square meters) and includes conference space. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Park Hyatt Shenzhen. Limited free parking is available on a first-come, first-served basis.

This 5-star Shenzhen hotel is smoke free.

  • 195 guestrooms or units
  • 48 levels
  • 5 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
Park Hyatt Shenzhen offers 195 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. A pillow menu is available. 55-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

THE SPA水疗中心 has 7 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Russian

Similar properties

Indoor pool, open 6:30 AM to 10:30 PM, pool umbrellas, sun loungers

Four Seasons Hotel Shenzhen

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.7 out of 5, Exceptional, 494 reviews
The price is CA $235
CA $274 total
includes taxes & fees
Apr 6 - Apr 7
Four Seasons Hotel Shenzhen

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured self parking on site
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 308 per person
  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Concerts/live shows
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Park Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 308 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Park Hyatt Shenzhen Hotel Shenzhen
Park Hyatt Shenzhen Hotel
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Hotel
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Hotel Shenzhen

Park Hyatt Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 72 reviews
Rating 8 - Good. 5 out of 72 reviews
Rating 6 - Okay. 2 out of 72 reviews
Rating 4 - Poor. 2 out of 72 reviews
Rating 2 - Terrible. 3 out of 72 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE 2024/25 Staycation
We spent New Year's Eve and two additional days at the Park Hyatt Shenzhen, and it was an absolutely amazing experience from start to finish. From the seamless check-in process to the incredible amenities like the free sauna, hot and cold pools, steam room, and beautifully maintained pool area, everything exceeded our expectations. The morning buffet was a highlight—delicious, diverse, and perfectly curated. A big thank you to the reception team led by Chris for their warm hospitality and to Edison and the breakfast team for their impeccable service. This was truly a memorable stay, and we can't wait to return!
Stayed 2 nights in Dec 2024

10/10 Excellent

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service are excellent
Stayed 1 night in Dec 2024

10/10 Excellent

LOUISE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean and convenient.
Really comfortable stay for a family of 4 ( 1 baby and 1 toddler). They have even have slippers and toiletries ready for the kids! Location was extremely convenient. Walkable distance to major shopping areas and kids entertainment areas. Would definitely stay here again when in SZ.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate, Bristol

Stayed 2 nights in Aug 2024

10/10 Excellent

Chi Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome concierge desk, very attentive
Stayed 1 night in Aug 2024

10/10 Excellent

Chi Tat Angus

Stayed 1 night in Jun 2024

10/10 Excellent

Michel

Stayed 2 nights in May 2024

10/10 Excellent

Chi Tat Angus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location right next to coco park. Walking distance for food and massage and right next to subway station too.
Stayed 1 night in May 2024

10/10 Excellent

Davide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unmissable
Stunning place. Amazed by the architecture concept (garden, kitchen, lounge...)
Stayed 4 nights in Apr 2024

10/10 Excellent

Davide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
welcoming place, with modern rooms and beautifully designed ambients (Lounge, Restaurants, Lobby) it is very likely to please.also the most.damding guests. The staff is really amazing, the food and the drinks are really good. So glad I choose this place. If I come back, this is the one I will always come back to. Also the location is very convenient, with one of the largest shopping malls nearby.
Stayed 1 night in Apr 2024

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s new, nice contemporary decoration. Too good food.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yi Kuang

Stayed 1 night in Nov 2023

2/10 Terrible

Ye

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined my day in Shenzhen
Ruined my day with poor service and communication. Things to share. 1. I sent my T shirt to be cleaned, obviously the staff who took my shirt never listened to my request upon handling. The next day their concierge called me asking again on how to clean. I confirmed with them many times to put the cleaned shirt in my room even with the red light on, however, they don’t listen to me. On the third day I found out there is something wrong with my shirt possible due to their over wash and I called the concierge, it took them forever to call me back…. 2. I don’t think they are qualified to be a 5 start rated hotel, all other competitive hotels even including 4 start hotels would prepare the slippers placed beside the bed, they are the exception. 3. I requested a different weight scale on the phone, the lady who answered the phone seems very impatient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and new very clean. The room and furnitures are comfortable. Room service is nice as well. The staff are helpful and nice.
Stayed 5 nights in May 2023

10/10 Excellent

Jingyi

Stayed 1 night in Nov 2022

10/10 Excellent

Xing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and outstanding hotel in the heart of Shenzhen
Everything is perfect. Everything is new, the room facility is modern and new. the service is very friendly and kindly to everyone. the bar on the 48th floor has a very nice night view. only one thing is that the breakfast is not enough to choose but it's home made and fresh.
Stayed 5 nights in Jan 2020

10/10 Excellent

Kit Yung Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet away from the bustle of China
incredible stay! Only glitch was the concierge booking for our car pick up upon arrival got missed but they more than made up for it with a room upgrade. Loved staying here and would return again for sure!
Stayed 4 nights in Dec 2019

10/10 Excellent

Hyung Geun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Vittoria A.

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
1st of all hotels.com indicates breakfast for 2, registration fest told us there was no breakfast included...then when I showed them my reservation she said “no only for 1”. Spent and house on hotel.com chat trying to figure it out useless. Next we headed to the elevator which randomly open on wrong follow and would no go up to our floor. Headed back down to lobby as was escorted up by manager. If that wasn’t bad enough...I ordered room service salt and pepper grinders were empty... $28 for scrambled eggs... Finally, I go to take a bath and it clearly had not been cleaned from prior guest... expensive earrings along with hair left behind. They told my colleague that I was not going to happy regardless and knew I would write a bad review... my colleagues room had a welcome note address to someone else! If in Shenzhen stay at the Regis!!! This is were I will go back on future visits ... BTW this in my 5th 3 week trip to C
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, great service. The staff are very knowledgable and professional.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Poor value for money
1. Double confirm my room request, but finally just did 30% on it, such as extra pillow and early check in(12pm). 2. Removed some usual benefits to the customer, such as complimentary minibar and sweet dessert. 3. No tissue paper in living room. 4. Poor value for money because of the above experience.
Stayed 1 night in Dec 2024