Ratings based on 465 Guest Reviews

Hear it directly from our travellers
4.6 out of 5
88% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Aug. 9, 2024 on Expedia
Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
3 out of 5
by A traveller

overall normal

Posted Jul. 28, 2024 on Hotels
disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet
5 out of 5
by A traveller

Posted Jul. 16, 2024 on Hotels
Super !!!
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 11, 2024 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 8, 2024 on Expedia
5 out of 5
by A traveller

Posted Jun. 20, 2024 on Expedia
N/a
4 out of 5
by A traveller

This traveller left a rating score only Posted Jun. 13, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted May 21, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted May 11, 2024 on Hotels
4 out of 5
by A traveller

Posted May 10, 2024 on Expedia
Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.
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