Note fondée sur 984 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager , Gestion de l’hôtel
Dear David,Thank you so much for your fantastic 10 out of 10 review! We are thrilled to hear that you had such a wonderful experience with us. Your feedback means a lot to our team and motivates us to keep delivering exceptional service.If you have any suggestions or would like to share more about your stay, please don’t hesitate to reach out. We hope to welcome you back soon for another great experience!
par un voyageur de Bowral
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Jordan,Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations. Providing excellent service and accommodations is our priority, and we regret that this was not reflected during your stay.To help us better understand the issues you encountered, we would appreciate it if you could provide more details. Your input is invaluable as we work towards improving the guest experience.We hope you will consider giving us another chance in the future to provide the quality stay we strive for.
par un voyageur
From bad to good to bad again
Publié le 17 sept. 2024 sur HotelsThe first room I was provided had faeces splattered on a wall so I was given an upgrade and the second room was amazing. Unfortunately the porterhouse steak I ordered was completely dried out and virtually inedible.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Grant,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate all guest comments, as they help us improve our services.While we’re glad to hear that your upgraded room met your expectations, we must address your concerns regarding the initial room you were assigned. We want to clarify that the mark on the wall was a stain, not faeces, and we take great care in maintaining the cleanliness and standards of our accommodations. Your understanding in this matter is appreciated.Regarding your dining experience, we pride ourselves on delivering high-quality meals, including our porterhouse steaks, which are prepared to a well-done specification upon request. We genuinely regret that it didn't meet your personal preference and are grateful for your feedback, which we will take into consideration for future improvements.While we encourage open and honest reviews, we kindly ask that they accurately reflect the situation. We value your patronage and hope you give us another opportunity to serve you better in the future.Thank you for choosing our hotel.
par un voyageur
Publié le 16 sept. 2024 sur Lastminute
What a perfect spot and great staff! Thank you
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager , Gestion de l’hôtel
Hi Mick,Thank you so much for the 5-star review! We're thrilled you had a perfect stay and appreciated our staff. Your kind words mean a lot to us, and we hope to welcome you back again soon!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Sarah,Thank you for your wonderful 10 out of 10 rating! We are thrilled to hear that you had such a positive experience with us. Your kind words inspire our team to continue delivering exceptional service to all our guests.If there is anything we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review and for staying with us. We're glad to hear that you enjoyed the comfort of our rooms and the service provided by our team. It's also great to know that you appreciated the location and the quality of our restaurant offerings.We apologize for the minor issues you experienced and truly appreciate your understanding. Your feedback helps us improve, and we hope to welcome you back soon for an even better stay.
par un voyageur
Publié le 6 sept. 2024 sur Wotif
Great pool
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Carl,Thank you for your fantastic 5/5 review! We’re thrilled to hear that you enjoyed your time at our pool. It's great to know that it added to your overall experience with us.We look forward to welcoming you back for another enjoyable stay soon!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Myles,Thank you for your perfect 10/10 review! We are absolutely delighted that you had such an outstanding experience with us. Your feedback means a lot, and we’re thrilled to have met your expectations.We look forward to welcoming you back for another exceptional stay in the future!
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager , Gestion de l’hôtel
Dear Jed,Thank you so much for the fantastic 5 out of 5 rating! We’re thrilled to know you had a great experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back soon.Safe travels!
par un voyageur
Great stay.
Publié le 22 août 2024 sur HotelsFantastic stay, everything I needed and more.
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager , Gestion de l’hôtel
Dear Jose,Thank you so much for your fantastic review and the perfect 10 out of 10 rating! We're thrilled to hear that you had a great stay and that everything met your expectations. Your kind words mean a lot to us, and we hope to welcome you back to our hotel in the near future.
