Note fondée sur 145 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Medina
Publié le 29 juill. 2024 sur Expedia
Swimming pool not open
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello R G,We apologize for any inconvenience you experienced with the swimming pool during your stay. We recommend reaching out to our management team for further assistance with this matter. Your feedback will help us improve our services for future guests.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The bed WAS FAIR. AIR CONDITIONER WORKED. THE BIGGEST DISAPPOINTMENT WAS THAT THE POOL WAS A SLIM GREEN MESS, UNUSABLE. IT WAS THE REASON I PICKED THAT MOTEL. I WOULD NOT STAY THERE AGAIN. PROBABLY WILL NEVER STAY AT ANY AMERICAS BEST AGAIN IF I DID NOT HAVE TO, WAS TRAPPED IN A TOWN WITH NO OTHER MOTEL. THEY SHOULD NOT BE ALLOWED TO ADVERTISE THAT THEY HAVE A POOL. TAKE THEM OFF THE LIST. THE EATING AREA WAS NOT CLEAN, BUT THE WAFFLE MACHINE DID WORK. THE OWNER WAS GRUMPY, NO APOLOGY FOR NO POOL EVEN THOUGH THEY ADVERISED THEY HAD ONE!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Larry,We regret to hear about the disappointment you experienced with the pool during your stay. We strive to maintain all our amenities to the highest standards and will address this concern with our team. Your feedback is valuable, and we thank you for bringing these issues to our attention, allowing us the chance to improve our services for future guests.
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Manager, Gestion de l’hôtel
Hello Bobby,We are pleased to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future for another excellent visit.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Not clean, we left without unpacking
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Manager, Gestion de l’hôtel
Hello Marie, We're sorry to hear your experience did not meet expectations. Your feedback will help us improve our services for future guests. We recommend reaching out to our management team to discuss your concerns further.
par un voyageur de Medina
Publié le 6 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Manager, Gestion de l’hôtel
Hello R G, We appreciate you choosing to stay with us! If you have any further feedback to share about your experience, please don't hesitate to contact us. We look forward to welcoming you back soon!
par un voyageur de Medina
Publié le 6 juill. 2024 sur Expedia
If you are on the east side of the building you hear all the noise from traffic especially emergency vehicles
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Manager, Gestion de l’hôtel
Hello R G, We apologize for any inconvenience caused by noise disturbances outside the hotel. We recommend future guests request a room on the opposite side of the building for a quieter stay. Guest satisfaction is important to us, and we appreciate your feedback.
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par Manager, Gestion de l’hôtel
Hello Ronald, We appreciate you choosing to stay with us. If there were any concerns during your visit, please don't hesitate to reach out so we can address them accordingly. We hope to welcome you back on your next trip to provide an even better experience for you.
par un voyageur
Publié le 18 juin 2024 sur Expedia
The room flow wasn't clean bugs was in the bathroom socks Behind the Chair and I fell uncomfortable
Commentaires de Gestion de l’hôtel
20 juin 2024 par Manager, Gestion de l’hôtel
Hello Lincoln, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello STEVEN,We are thrilled to hear you had a positive experience during your stay with us! We look forward to welcoming you back in the future for another fantastic stay.
par un voyageur
Bad stay
Publié le 9 juin 2024 sur HotelsRoom was clean but had roaches in it. Found 4 roaches during our stay and it made the stay not good. Went to the front desk and could not find anyone to talk to about it upon checkout. Rang bell at front desk and no one ever came.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Manager, Gestion de l’hôtel
Hello James, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
