Note fondée sur 149 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Medina
Publié le 13 oct. 2024 sur Expedia
Too many people sit around outside late at night.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello R G, We regret to hear about your experience. Understanding our guests' comfort is a priority, and we recommend reaching out to our management team so they can address this matter accordingly. Thank you for sharing your feedback with us.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Manager, Gestion de l’hôtel
Hello Mauricio Xavier,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any specific feedback you would like to share so we can address any issues. We value your input and hope to welcome you back in the future.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello karen,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay at our hotel.
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Mary,We are thrilled to hear that you had a wonderful stay with us! If you have any more feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
par un voyageur de Medina
Publié le 29 juill. 2024 sur Expedia
Swimming pool not open
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello R G,We apologize for any inconvenience you experienced with the swimming pool during your stay. We recommend reaching out to our management team for further assistance with this matter. Your feedback will help us improve our services for future guests.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The bed WAS FAIR. AIR CONDITIONER WORKED. THE BIGGEST DISAPPOINTMENT WAS THAT THE POOL WAS A SLIM GREEN MESS, UNUSABLE. IT WAS THE REASON I PICKED THAT MOTEL. I WOULD NOT STAY THERE AGAIN. PROBABLY WILL NEVER STAY AT ANY AMERICAS BEST AGAIN IF I DID NOT HAVE TO, WAS TRAPPED IN A TOWN WITH NO OTHER MOTEL. THEY SHOULD NOT BE ALLOWED TO ADVERTISE THAT THEY HAVE A POOL. TAKE THEM OFF THE LIST. THE EATING AREA WAS NOT CLEAN, BUT THE WAFFLE MACHINE DID WORK. THE OWNER WAS GRUMPY, NO APOLOGY FOR NO POOL EVEN THOUGH THEY ADVERISED THEY HAD ONE!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Larry,We regret to hear about the disappointment you experienced with the pool during your stay. We strive to maintain all our amenities to the highest standards and will address this concern with our team. Your feedback is valuable, and we thank you for bringing these issues to our attention, allowing us the chance to improve our services for future guests.
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Manager, Gestion de l’hôtel
Hello Bobby,We are pleased to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future for another excellent visit.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Not clean, we left without unpacking
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Manager, Gestion de l’hôtel
Hello Marie, We're sorry to hear your experience did not meet expectations. Your feedback will help us improve our services for future guests. We recommend reaching out to our management team to discuss your concerns further.
par un voyageur de Medina
Publié le 6 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Manager, Gestion de l’hôtel
Hello R G, We appreciate you choosing to stay with us! If you have any further feedback to share about your experience, please don't hesitate to contact us. We look forward to welcoming you back soon!
par un voyageur de Medina
Publié le 6 juill. 2024 sur Expedia
If you are on the east side of the building you hear all the noise from traffic especially emergency vehicles
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Manager, Gestion de l’hôtel
Hello R G, We apologize for any inconvenience caused by noise disturbances outside the hotel. We recommend future guests request a room on the opposite side of the building for a quieter stay. Guest satisfaction is important to us, and we appreciate your feedback.
