Note fondée sur 267 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 nov. 2024
Staff was great, nice fire in lobby and great breakfast.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Crystal, Gestion de l’hôtel
Thank you so much, Scott. We enjoyed having you with us and hope you will come see us again soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
A beautiful hotel and very well taken care of. Highly recommended!
Commentaires de Gestion de l’hôtel
30 août 2024 par Crystal T, General Manager, Gestion de l’hôtel
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments and hope to see you again soon. Thanks again,
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Crystal T, General Manager, Gestion de l’hôtel
Thank you for taking the time to rate your recent experience with us! I hope to see you again soon.Thanks again,
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Only gave it 4 stars instead of 5 because of the dim lighting. Also the walk-in shower with the half wall of glass was beautiful, but the half wall of glass with no door on the shower is not very effective at keeping water in the shower. There is no refrigerator, and you have to ask for ice at the front desk. No problem for us. Otherwise we loved the historic nature of the furnishings and the bathroom. We really enjoyed the rich history of the entire place.
Commentaires de Gestion de l’hôtel
14 août 2024 par Crystal T, General Manager, Gestion de l’hôtel
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments and will take your feedback under consideration for our future guests. Thanks again,
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Crystal T, General Manager, Gestion de l’hôtel
Thank you for taking the time to rate your recent stay with us! I appreciate your rating and hope to see you again soon.Thanks again!
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Dan B, Front Desk Manager, Gestion de l’hôtel
Thank you for the rating!
par un voyageur
Cancelled trip
Publié le 27 juin 2024 sur HotelsWARNING DO NOT BOOK THIS HOTEL WITHOUT TRAVEL INSURANCE. Even though we booked a room with a fully refundable rate, when our plans fell through 16 days before our stay, they would not refund our money. They had a one month cancellation policy! So while this maybe a wonderful historic hotel, I cannot recommend anything that takes money from people but delivers no service.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Dan B, Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to review your experience with us. We sincerely apologize for any inconvenience and hope you will choose us again in the future. Please note the cancelation policies when making your next reservation to avoid any confusion. Thanks again,
par un voyageur
Publié le 25 juin 2024 sur Hotels
Although our stay was comfortable the front desk staff seem to be noncommunicative when we asked to put our bags behind the counter because the room wasn’t ready, which would be totally acceptable at any other hotel. Also, for the two days we were there the bar and restaurant were open, which was really why we booked it in the first place, so that was very disappointing. It probably wouldn’t hurt to have at least one television available too so people can keep up with the weather, etc.. I think the biggest complaint is just staff needs to be more welcoming and accommodating, it is a tourist industry.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Dan B, Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to review your recent stay with us. We do have streaming televisions available upon request. We will work with our desk team to make sure we are offering the services we are asked about. I apologize for any inconvenience. Thanks again,
par un voyageur
Publié le 22 juin 2024 sur Expedia
Excellent stay hope to come again one day
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Dan B, Front Desk Manager, Gestion de l’hôtel
Thank you for reviewing your recent stay with us! I hope to see you again soon.Thanks again,
par un voyageur
Publié le 22 juin 2024 sur Expedia
The all night railroad crossings create real sleeping challenges . Tradeoff of a railroad hotel by origin.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Dan B, Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to review your recent stay with us. The trains can be a bit noisy at times, however we do have rooms on the opposite side of the building from the tracks. We would be happy to book one of those for you on your next trip. Thanks again,
