Note fondée sur 24 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,6 sur 5
100 % des clients le recommandent
3,6 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Excellent

Publié le 16 nov. 2023 sur Hotels
We family of four stayed for 3 days and it was really much enjoying experience as rooms were neat clean and spacious. Service was excellent. Morning breakfast was having adequate varities . They arranged for us separate space in another room since hall was full. Dinner buffet option available wirh good menu at reasonable cost. Overall nice experience and surely will visit again.
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 2 août 2023 sur Hotels
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 2 déc. 2020 sur Expedia
4 sur 5
par un voyageur

Publié le 17 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2020 par Guests Relation Executive, Gestion de l’hôtel
Dear Guest, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. With Best Regards, Guests Services Desk
1 sur 5
par un voyageur

money & time

Publié le 13 déc. 2019 sur Hotels
Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.
Commentaires de Gestion de l’hôtel
6 janv. 2020 par Guests Relation Executive, Gestion de l’hôtel
Dear Guest, Greetings from Hotel Polo Towers ! Thank you for choosing to stay with us among your many options. We appreciate your willingness to share your feedback. Providing efficient and friction-less experiences for our guests is our goal. I am so sorry though that the staying experience wasn't exceptional. We take feedback seriously, and I'll inform our hotel management team to review your remarks as a reference for necessary improvements, so we can provide a better experience in the future. Again, thank you for your comments, and for choosing to stay with us. I hope that we can win your heart back and try us again. Thanks and Regards, Guests Services Desk
5 sur 5
par un voyageur

Publié le 9 nov. 2019 sur Expedia
An excellent hotel, in a very beautiful area with competent and friendly professionals.
Commentaires de Gestion de l’hôtel
13 nov. 2019 par Guest Service Desk, Gestion de l’hôtel
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. Best Regards,
2 sur 5
par un voyageur de Kolkata

Publié le 30 sept. 2019 sur Expedia
Small rooms, too noisy and no sense of comfort for guests
Commentaires de Gestion de l’hôtel
13 nov. 2019 par Guest Service Desk, Gestion de l’hôtel
Dear Guest, Greetings from Hotel Polo Towers! Kindly share your details so that we recognize the problems faced and can take necessary actions for improvement. With Regards,
5 sur 5
par un voyageur

Publié le 26 sept. 2019 sur Expedia
Staff were particularly welcoming and helpful. Restaurant food was superb.
Commentaires de Gestion de l’hôtel
13 nov. 2019 par Guest Service Desk, Gestion de l’hôtel
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. Best Regards,
1 sur 5
par un voyageur

Publié le 24 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
13 nov. 2019 par Guest Service Desk, Gestion de l’hôtel
Dear Guest, Greetings from Hotel Polo Towers! Kindly share your details so that we recognize the problems faced and can take necessary actions for improvement. With Regards,
4 sur 5
par un voyageur

Publié le 14 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2019 par Guest Services, Gestion de l’hôtel
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your good ratings. We look forward to your continued visits and assure you of our best service and attention at all times. Thank You. Regards Guest Service
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