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Grand Mercure Ise-shima Resort & Spa

4.0 star property
4-star hotel near Shima Spain Village

Choose dates to view prices

Photo gallery for Grand Mercure Ise-shima Resort & Spa

In-room safe, blackout drapes, free WiFi, bed sheets
Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)
Combined shower/tub, free toiletries, hair dryer, slippers
Spa
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Shima Spain Village
    ‪19 min walk‬
  • Yokoyama Observatory
    ‪11 min drive‬
  • Ise-Shima National Park
    ‪19 min drive‬

Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • Mountain view
  • 33 sq m
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

Superior Room, 3 Single Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

  • Sea view
  • 36 sq m
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • Mountain view
  • 72 sq m
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

  • Sea view
  • 36 sq m
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, 2 Single Beds, Sea View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Single Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds

Classic Room, 2 Single Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

Deluxe Suite, Multiple Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

Classic Suite, Multiple Beds, Mountain View

  • Sleeps 12
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • Sea view
  • 36 sq m
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

  • Mountain view
  • 33 sq m
  • Sleeps 7
  • 4 Twin Futons

Deluxe Suite, Multiple Beds, Sea View

  • Sleeps 9
  • 4 Twin Beds

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 1 Double Bed and 2 Twin Beds

Classic Room, 2 Single Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

Superior Room, 3 Single Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • Mountain view
  • 36 sq m
  • Sleeps 6
  • 3 Twin Beds

Classic Room, 2 Single Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 3 Single Beds, Ocean View

  • Sea view
  • 36 sq m
  • Sleeps 5
  • 3 Twin Beds

About the area

Shima

In Shima .Stay at this Shima hotel and you'll be within 2 miles (3 km) of Shima Spain Village and 6 miles (10 km) of Yokoyama Observatory. Ago Bay is within 6 miles (10 km) and Mikimoto Pearl Island is within 12 miles (20 km).

What's nearby

  • Shima Spain Village - 19 min walk - 1.7 km
  • Ago Bay - 10 min drive - 9.1 km
  • Yokoyama Observatory - 11 min drive - 9.0 km
  • Toba Aquarium - 19 min drive - 19.3 km
  • Ise-Shima National Park - 19 min drive - 21.1 km

Getting around

  • Ugata Station - 11 min drive
  • Chubu Centrair Intl. Airport (NGO) - 148 min drive

Restaurants

  • ‪はま寿司 167号志摩店 - ‬8 min drive
  • ‪カフェ ミ カサ - ‬3 min drive
  • ‪らんぷ志摩店 - ‬9 min drive
  • ‪チィコチィコ - ‬3 min drive
  • ‪なかしん - ‬9 min drive

About this property

Grand Mercure Ise-shima Resort & Spa

4-star hotel near Shima Spain Village
Some rates at Grand Mercure Ise-shima Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Mercure Ise-shima Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Grand Mercure Ise-shima Resort & Spa also features a vending machine, shopping on site, and an elevator. A train station pick-up service and a train station drop-off service are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Shima hotel.

  • 372 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Dining venue
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

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Property amenities

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3800 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 85 out of 334 reviews
Rating 8 - Good. 134 out of 334 reviews
Rating 6 - Okay. 80 out of 334 reviews
Rating 4 - Poor. 23 out of 334 reviews
Rating 2 - Terrible. 12 out of 334 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tonnii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent peaceful vacation spot
I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mai

Stayed 1 night in Dec 2024

4/10 Poor

KANAKO

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
食事会場に行く時にエレベーターが少なくて乗れない。 食事中に小さな子どもを連れていて、うるさかったのかスタッフがお盆を何回も引いてきた。 早く帰らせたいのかと感じて、非常に気分が悪かった。
Stayed 2 nights in Jan 2025

6/10 Okay

Reiko

Stayed 1 night in Dec 2024

6/10 Okay

yusuke

Stayed 1 night in Jan 2025

8/10 Good

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
古さは感じられますが、リニューアルされてラウンジが使えたり、温泉の雰囲気が落ち着いた感じになっていたところはよかったです。ビュッフェは混雑していて並んでいるうちに料理が冷めてしまったので、会場を２箇所に分ける、時間帯を分散させるなどの工夫があったら良いかなと思います。
Stayed 1 night in Dec 2024

8/10 Good

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広く、眺めも最高でした。 食事も美味しく種類も豊富で、温泉もとても良かったです。 大晦日の花火もとてもきれいで楽しめました。
Stayed 2 nights in Dec 2024

10/10 Excellent

Yukihito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すごく良いホテルで大勢の人が宿泊にきているので、夕食の大人料金をお酒を飲まない人の事を考えて頂き料金変更を考えて頂きたいと思ってます。 部屋が乾燥していてすぐ喉が渇く感じでしたので、そこを改善していただければ人気度がさらに上がりみんな宿泊施設に選びたくなると思うます。 これから鳥羽方面に行く時に宿泊場所として選びたいと家族で考えてます。
Stayed 1 night in Dec 2024

6/10 Okay

Koki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

NAGATA

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Katsuyuki

Liked: Cleanliness, property conditions & facilities
玄関前で、スタッフ対応をするとよいかな。駐車場スペース案内がいるかな。 売店スタッフは、とても良かったです🎵
Stayed 1 night in Dec 2024

10/10 Excellent

Yasuhisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ありがとうございました。 またいつか利用させていただきます。
Stayed 1 night in Dec 2024

10/10 Excellent

Keiko

Stayed 1 night in Nov 2024

10/10 Excellent

Natsuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯が美味しそうって理由で選びましたが想像超えてました。種類多いしほんとにどれも美味しくて、このホテルのためだけにまた来たいねって話してるくらいです。内装も綺麗でゆったりできます。一つだけ残念だったのは夜のバータイムで子供も結構いたのでそこまでゆっくりできなかったことです。エリア分けるとかあれば嬉しいです！
Stayed 1 night in Dec 2024

8/10 Good

PHU BINH

Stayed 2 nights in Nov 2024

8/10 Good

Maki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
22時頃の到着となってしまったのでラウンジの利用はしませんでしたが、ホテル全体的にやや古さを感じるものの不便なく過ごしました。 スタッフの皆様、とても丁寧な接客で満足です。 また、インバウンドのお客さんがほぼいらっしゃらない日だったのもあり、ホテルロビーから大浴場まで全てゴミなど落ちてることなく、皆さん綺麗に使用されていて、エレベーターも順番を守る等の秩序が保たれていたのでとても良かったです。 次の旅行先にも同系列のホテルがあれば是非利用してみたいと思います。
Stayed 1 night in Dec 2024

6/10 Okay

??

Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Kiyoshi

Travelled with partner
Liked: Staff & service
全体的にはほぼまん
Stayed 1 night in Dec 2024