Note fondée sur 69 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Philippe
Hotel à éviter
Publié le 6 mars 2017 sur HotelsUne region de Siem Reap magnifique avec une Beaute des temples à couper le souffle mais mauvais choix de l hôtel qui n'a Ni le ramage Ni le langage d'y laisser ses bagages
par JULIEN de Bordeaux
Bon rapport qualité/prix
Publié le 4 août 2015 sur HotelsUn stop de 4 nuits pour visiter les temples. L'hôtel est un peu éloigné du centre mais un tuk tuk est gratuit une fois dans la journée pour un aller (à bien choisir).Le bâtiment n'est pas forcément très beau mais les chambres sont grandes et jolies. La piscine semble plus grande en photo et manque d'entretien. Le petit déjeuner est très correct et le personnel aux petits soins.
Commentaires de Gestion de l’hôtel
22 sept. 2016 par General Manager, Gestion de l’hôtel
Dear Julien,
Thank you very much for sharing great experience during your stay in Angkor Heritage Boutique hotel by AIC,
It is a pleasure to receive your positive feedback on our site. We appreciated with your admiration of our fancy hotel room and friendly attentive staff. We have already taken prompt response regarding the pool maintenance so there is much more improvement. We will share your review to our team and I am sure we are happy to receive your comment.
We hope you will let us welcome you again for your future trip in Siem Reap, Cambodia.
Best regards,
Sokkol Thun,
Central Guest Services Ambassador.
par Jean-Rene de FR
Très bon hôtel, je vous le recommande.
Publié le 21 déc. 2014 sur HotelsExcellent établissement, un peu (trop) à l'écart du centre ville mais calme et confortable. La chambre est grande et propre. La literie est excellente. Dommage que la moustiquaire ne soit que sur ... les cotés du lit mais pas sur le sommet du lit. Et sinon, la piscine est très agréable, les cocktails très bons, surtout pour le Happy Hour. Le personnel mériterait quelques cours d'anglais supplémentaires mais ils sont tous très gentils et très attentionnés. Négociez ferme avec les Tuk Tuk à la sortie de l'hôtel. Pas plus de 3$ pour le centre ville.
par un voyageur
Publié le 27 mai 2019 sur Hotels
when i go in the room, i have many mosquito, and whole night can sleep, because of the mosquito.
the location is very far for restaurant.
and wifi is too slow.
But the staff was very helpful.
par un voyageur
Great
Publié le 3 juill. 2018 sur HotelsIt was lovely. Room was huge. As a diabetic and vegan they went out of their way to cook vegan meals for me. Hi to Mr ear.
Recommandé
pour Escapade avec des amispar un voyageur
great hotel
Publié le 7 mars 2018 sur Hotelshotel and staff friendly and helpful rooms fantastic
Recommandé
pour Autrepar un voyageur de Australia
Hotel improvements considerations
Publié le 17 févr. 2018 sur Expedia
Pour : Staff, Staff, Staff
Contre : I believe the owner needs to address the power interruptions and water services to his/her guests.
Emplacement : The location is slightly out of town but I believe that was not an issues as transport was always available and at a acceptable cost.
I believe the kindness courtesy and responsive attitude of the staff stopped me from giving this hotel a lower review. I believe this review is for the owner of this establishment in taking on board my observations and making improvements, in providing his/her future customers with an improved experience. Please see below under improvements.
par un voyageur
Definitely not 4 Stars
Publié le 16 janv. 2018 sur WotifVery tired hotel with a lot of issues that make it closer to a 2 star hotel. Some staff were helpful and lovely. Rooms were cleaned well but noisy.
Annoying that the images in the website are not what you get!!
par un voyageur
Ok... I guess.
Publié le 3 janv. 2018 sur HotelsThe hotel had a few positives: price, friendly staff, and close general proximity to the town and ticket booth. The hotel employs it's own fleet of tuk tuk drivers so finding a ride is easy (although perhaps not as cheap as it otherwise should be). The pool is nice enough and good for a post-temple trip swim. The internet is fast and reliable.
There are also unfortunately some negatives: the rooms are in dire need of a makeover. Our shower leaked, there was visible mold stains in the bathrooms. We ordered dinner one night at the service was awful. They were out of a lot and the stuff we did order took forever. The staff tried hard to sell their services - van trips, etc. that weren't always in the best interest of our group. They played bass-heavy music at the pool really loud during the day so it shook our room...even if the only people at the pool was the staff! The first night, they hosted a small company party at the pool (which is just outside the rooms) until midnight where the music and attendees were loud. They don't have real coffee available (only instant) at breakfast or during the day.
This place wasn't bad if you're looking for a cheap room in Siem Reap with friendly staff. Unfortunately, they didn't offer much else.
Recommandé
pour Tout le mondepar un voyageur
6 night stay
Publié le 26 mars 2017 sur Expedia
Emplacement : there is little nearby .. there is a supermarket for buying water and drinks quite close and a large Cambodian indoor market about 5 minutes away.
March stay
Negatives:
Charged for airport transfer despite being told that was included
Some reception staff had little interest in service and were always looking for opportunities to sell services, to the point of being quite awkward and persistent at times
Top floor of the hotel resembles a building site if you ever wonder up there
In heat its quite a walk into more central town locations for dinner/lunch/shopping etc
Positives:
Large rooms, well maintained
Quite location aside from some wildlife noises
Staff other than some reception staff (above) are friendly and helpful
Pleasant pool area to sit out at
English TV channels including movies
