Ratings based on 97 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Theara you are a gem.
Posted Mar. 25, 2024 on HotelsExcellent location, spotless Hotel, Good restaurant & pool and above all great service from all the staff members specially Theara she went above and beyond to make us feel special and helped with anything we asked for.
Comment from Hotel Management
Mar. 28, 2024 by Ken, Marketing Communication Manager, Hotel Management
Dear Chirag,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our excellent location, spotless facilities, and the amenities we offer such as our restaurant and pool.It's wonderful to hear that our team, especially Theara, made such a positive impact on your stay. Providing exceptional service and ensuring our guests feel special is at the heart of what we do, and we're delighted that Theara went above and beyond to assist you with everything you needed.Your kind words mean a lot to us, and we'll be sure to pass along your compliments to Theara and the rest of our team. We're grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,
by A traveller from Bothell
Posted Mar. 24, 2024 on Expedia
It's a beautiful and clean hotel. The staff are all helpful and eager to assist at all times. The breakfast buffet is unbelievable with so many choices and alll the food delicious.
Comment from Hotel Management
Mar. 28, 2024 by Ken, Marketing Communication Manager, Hotel Management
Dear Trulie,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel beautiful and clean, and that our staff made such a positive impression on you with their helpfulness and eagerness to assist.We're thrilled that you enjoyed our breakfast buffet and found the variety of choices to your liking. Providing delicious food and excellent service is a top priority for us, and we're so pleased that we could exceed your expectations in this regard.Your kind words mean the world to us, and we truly appreciate your feedback. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another fantastic stay in the future.Warm regards,
by A traveller
Posted Mar. 17, 2024 on Expedia
I’m not sure why this is classified as a 5-star hotel. It is 3.5 stars at best. It is clean and perfectly fine, but it is not a luxury hotel. Also, the hotel has body wash, shampoo and conditioner but no lotion and no hand soap, which is weird. My room on the third floor (333) overlooked a so-called garden. But I do not consider astroturf and potted plants a garden.
Comment from Hotel Management
Mar. 28, 2024 by Ken, Marketing Communication Manager, Hotel Management
Dear Jenice,Thank you for taking the time to share your feedback with us. We appreciate your perspective on your recent stay, and we're sorry to hear that we didn't fully meet your expectations.Regarding your comments about the classification of our hotel, we understand that perceptions of luxury can vary among guests. While we strive to provide a premium experience, we acknowledge that there may be areas where we can improve to better align with your expectations.We appreciate your feedback regarding our amenities, and we apologize for any inconvenience caused by the absence of certain items in your room. Your comments have been noted, and we will review our offerings to ensure that we provide a more comprehensive selection for our guests.Regarding the view from your room, we apologize if it did not meet your expectations. We understand that preferences for outdoor spaces can vary, and we will take your feedback into consideration as we continue to enhance our property.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us as we work to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,
by A traveller
Posted Feb. 24, 2024 on Expedia
Toma and staff were very attentive and great. Thank you for a wonderful stay.
Comment from Hotel Management
Mar. 28, 2024 by Ken, Marketing & Communication manager, Hotel Management
Dear Maria,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had a wonderful stay with us and that Toma and our associates were able to provide you with attentive service. Delivering exceptional hospitality experiences is at the heart of what we do, and it's incredibly rewarding to know that we succeeded in making your stay memorable.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,
by A traveller
Excellent stay, fantastic staff
Posted Feb. 9, 2024 on HotelsA fantastic stay. Incredible service from the moment we arrived to the moment we left - very accommodating throughout and staff are all lovely. Hotel is modern and well kept, with great facilities and perfectly quiet, which is ideal after the day trips to various sites close by. Recommend!
Comment from Hotel Management
Feb. 9, 2024 by Ret Ken, Marketing Communication Manager, Hotel Management
Dear Ekaterina,Thank you for sharing your wonderful review with us! We're thrilled to hear that you had an excellent stay and that our staff provided you with incredible service from start to finish. It's heartening to know that you found our hotel modern, well-kept, and equipped with great facilities.We're delighted that you appreciated the tranquility of our surroundings, especially after your day trips to nearby sites. Your recommendation means a lot to us, and we can't thank you enough for choosing to stay with us.We hope to welcome you back for another fantastic experience soon!Warm regards,
by A traveller
Posted Jan. 22, 2024 on Expedia
Very nice people
Comment from Hotel Management
Feb. 9, 2024 by Ret Ken, Marketing Communication Manager, Hotel Management
Dear John,Thank you for your kind words! We're delighted to hear that you found our team to be very nice. Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority, and it's wonderful to know that we succeeded during your stay.We hope to have the pleasure of welcoming you back in the future!Warm regards,
by A traveller
Comfortable stay
Posted Jan. 14, 2020 on HotelsWe arrived the hotel with amazing welcome coconuts ice cream during check in. We then stayed in a very comfortable room with nice pool view for four nights. Every thing is excellent especially the pool, the gym room and the restaurant at ground floor.
by A traveller
Oasis
Posted Jan. 10, 2020 on HotelsA real oasis of luxury in the midst of the real culture of the region.
by A traveller from New York
Posted Jan. 9, 2020 on Expedia
Liked - Front desk staff were awesome - super efficient and very helpful. Hotomi gets a 10/10 - she went above and beyond to welcome us, get us settled and also take care of us in the restaurant (see notes below on dislike).
Liked - the property is lovely. The Spa is excellent.
Disliked - the Restaurant staff were less than efficient. They seemed to favor some people more than others. Specifically, we waited more than 30 minutes for menus/attention (after a long 12-hour day of travel). Hitomi from the front desk stopped by to confirm spa arrangements and took our food and drinks orders - the restaurant staff had not done that.
Not a one off event; happened again the next day at breakfast and pool bar. So - the F&B team needs more training.
by A traveller
Posted Jan. 7, 2020 on Hotels
