Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mai 2024 sur Expedia
The back door to the motel was broken so one didn't need a room key to get in. that means anyone could just walk in. For this reason, I didn't feel exactly safe.
My toilet was very weak!
The front desk clerk provided excellent service and brought a refrigerator to my room. The microwave door and knob were dirty. I kept washing my hands. Everything else was clean.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Rosemary, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
par Monique de ORLEANS
Publié le 29 mai 2016 sur Hotels
Chambre confortable mais hôtel bruyant de part sa construction. Le voisin du dessus faisait trembler le plafond de notre chambre. Equipement minimum quand aux articles de toilette.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
A nice quaint place to stay. Clean, great price through Expedia.com Friendly staff! 😀The husband and I like the area. So thinking we might be staying here for awhile.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Robin, Wow, we are incredibly grateful for your amazing 5-star review! Hearing about your positive experience during your recent visit has truly made our day. At Motel 6/Studio 6, we strive to provide the best guest experience, and your feedback confirms that we are heading in the right direction. If there is anything more we can do to enhance your experience, please do not hesitate to reach out. Your support means the world to us, and we cannot wait to have the opportunity to serve you again soon! Natalie #team6
par un voyageur
Publié le 1 oct. 2024 sur Hotels
The rooms were duty, and even though they said smoke free rooms the rooms smelled of cigarettes. There was not working water in the sink.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Adrian,We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Maz K.#Team6
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Colton,Thank you for the perfect rating!! Maz K.#Team6
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
par un voyageur
Publié le 20 sept. 2024 sur Expedia
semen stains on the blanket
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Dave,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
par un voyageur de Gettorf
Publié le 13 sept. 2024 sur Expedia
Ich hatte für 2 Nächte gebucht. Die Dusche in meinem ersten Zimmer lief pernanent, das sollte angeblich am nächsten Tag repariert werden. Fand natürlich nicht statt, ich wurde in ein anderes Zimmer verlegt. Am Abend standen dann plötzlich Leute vor der Tür, weil sie das Zimmer doppelt vergeben hatten. Beide Zimmer waren dreckig, die Möbel angeschlagen, die Eismaschine war kaputt, zum Zudecken gab es lediglich ein Laken, keine Decke.Insgesamt deutlich unter dem Standard, den man von einem Motel 6 erwarten können sollte.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Hilke, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
