Note fondée sur 837 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mai 2024 sur Expedia
The back door to the motel was broken so one didn't need a room key to get in. that means anyone could just walk in. For this reason, I didn't feel exactly safe.
My toilet was very weak!
The front desk clerk provided excellent service and brought a refrigerator to my room. The microwave door and knob were dirty. I kept washing my hands. Everything else was clean.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Rosemary, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
par Monique de ORLEANS
Publié le 29 mai 2016 sur Hotels
Chambre confortable mais hôtel bruyant de part sa construction. Le voisin du dessus faisait trembler le plafond de notre chambre. Equipement minimum quand aux articles de toilette.
par un voyageur
Publié le 27 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 26 août 2024 sur Expedia
The staff were extremely nice and professional, I wish the room had a microwave and mini fridge. The AC didn't work that good.
Commentaires de Gestion de l’hôtel
30 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Noel, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Kaur J. #team6
par un voyageur
Publié le 17 août 2024 sur Expedia
Poop
Commentaires de Gestion de l’hôtel
23 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Angel, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Extremely Poor
Publié le 12 août 2024 sur HotelsNothing worked as it should. All the plumbing fixtures need to be replaced. The toilet was too old to flush properly. the sink needed an aerator. the handle on the shower didn't work. It was replaced while i was there so it was workable. It leaked severely. The bed was awful the furniture was less than minimal. There were no redeeming values to my stay. the whole place inside and out needs some major TLC
Commentaires de Gestion de l’hôtel
20 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Randy, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding. Natalie #team6
par un voyageur
Publié le 12 août 2024 sur Expedia
Nothing was old and run down
Commentaires de Gestion de l’hôtel
20 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Raymundo, Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you. Natalie #Team6
