Note fondée sur 64 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
NO HOT WATER
Publié le 23 juin 2024 sur HomeAwayThere was no hot water available at the property for our entire stay. Vacasa customers service was polite but unhelpful. The local property manager was also polite but unhelpful. They were in contact with the HOA of the property so they knew there was no hot water and they still rented to us. It was a miserable stay with my entire family heating pots of water and taking sponge baths while at a family wedding.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Great Place to stay in Silverthorn
Publié le 22 janv. 2024 sur HomeAwayThis was a nice condo to stay in while we hit several ski resorts. Clean, and cozy.
par un voyageur
Cozy with a Great View!
Publié le 2 janv. 2024 sur HomeAwayWe had a great stay! Loved the location.
par un voyageur de Denver
Great place to stay except for slight smell
Publié le 18 déc. 2023 sur HomeAwayAs some previous reviewers have mentioned, there was a slight smell of dog urine upon entering the living room area. My dog was with us and highly curious what the smell was, but thankfully he is well trained (and older) and did not mark over it. The smell eventually went away by the next day, perhaps because my nose became accustomed to it, not sure.
Aside from that, we did enjoy our stay. I could tell that the cleaners did a wonderful job everywhere else, and I really enjoyed how responsive and polite Vacasa is with all of my questions. The pictures don’t quite do the size of the condo justice, but the 2 bedrooms and 2 bath were perfect for us. I could see 2 couples staying comfortably here, too. Fixtures and furnitures are outdated but I was fine with that given the price. I would definitely consider staying again, assuming the smell situation gets taken care of.
par un voyageur
Great location!
Publié le 14 oct. 2023 sur HomeAwayThis is a comfortable home in a great location with great views of the mountains around. The house was lacking some basic supplies we would expect in a rental like this. For example, no dish towels or enough potholders in the kitchen, no placemats or coasters to protect furniture, no broom for sweeping the snow off the outdoor steps that we had to climb to get in and out of the unit. There is a washer and dryer in the unit which is very nice. Last time we stayed in this unit there was a grill on the balcony and it was not there this time. The gas fireplace worked well and was very nice on chilly evenings and the day when it snowed.
par un voyageur
Lovely place.
Publié le 9 oct. 2023 sur HomeAwayThe property was in a nice area. It's a nice place. But the carpets are old and stained and need to be changed. The place also needs a coat of fresh paint.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Drazen, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Terrible
Publié le 16 sept. 2023 sur HomeAwayThis condo smelled like dog pee right when we arrived and I had a dog that immediately started to sniff every corner so I removed him from the unit! I phoned Vacasa as soon as we arrived, 3.49 pm on Thursday 9/14, the gentleman in the other line said someone would be calling me back! I heard nothing, if it wasn’t for me calling them and texting them they would have never called me back I believe! We ended up staying in a hotel with my dog who is minpin/chihuahua and not nice so that was extremely stressful for him and my husband and I. I was a palled, at the customer service and will never stay at a Vacasa rental again!
Commentaires de Gestion de l’hôtel
1 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Lorraine, for your feedback! We apologize for the house not being cleaned as thoroughly as is our standard. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Publié le 15 juin 2023 sur Expedia
Great Silverthorne location- plenty of space.
par un voyageur
Condo 2bedroom
Publié le 31 mars 2023 sur HomeAwayNice layout for meals and relaxing
Quality features.ideal for skiing vacation
par un voyageur
Ski base camp
Publié le 31 janv. 2023 sur HomeAwayNo surprises. Great central location relative to Keystone, Breckenridge, Beaver Creek and Vail. Could use a little more seating around the fireplace/tv area so everyone can relax together after a long day skiing, but this was clearly evident beforehand. Overall, the rental is a nice value during peak season.
