Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
15 mai 2019 par Benny Wong , Gestion de l’hôtel
Dear Guest,
It is a joy to read that you've had an enjoyable experience. We hope to see you back again soon. Yours sincerely, Benny Wong Front Office Manager
par un voyageur de Paris
Mauvais rapport qualité prix
Publié le 23 mai 2017 sur Expedia
Pour : petite piscine sympa mais froide au 4ème
Emplacement : tres mal situé aucun restaurant ni activité autour
Hotel bien trop cher pour le service attendu et très mal situé même si une navette gratuite et disponible pour harbourfront.
l’hôtel donne la priorité aux séminaires et aux universitaires. nous avons voulu louer des vélos mais le prix nous en a dissuadé 15 dollars par vélo puis 3 ou 5 dollars de l'heure supp... bon de 10 dollars inutilisable le matin donc à la poubelle. Pas mal de moustiques dans l' hôtel. le comble était l'interdiction de fumer sur son propre balcon sous peine du grosse prune... obligé de sortir de la chambre...
Commentaires de Gestion de l’hôtel
2 juin 2017 par Amara Sanctuary Team, Gestion de l’hôtel
Dear Guest,
Thank you for your review.
We hear you on your comments of the location and acknowledge that our location and services provided may be subjective to individual's expectations. We regret to learn we were not able to meet your expectations.
We seek your understanding that despite regular preventive measures to address mosquitoes, the fact that Amara Sanctuary is nestled in lush flora and fauna means that mosquito presence is a constant challenge. The housekeeping team does have insect repellent available upon request.
We appreciate your time to share this review with us.
Yours sincerely,
Amara Sanctuary Team
par un voyageur
Publié le 26 août 2024 sur Expedia
Strutura ottima
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Anthony Lim, Gestion de l’hôtel
Dear Aldo,Thank you for your feedback! We're thrilled to hear that you enjoyed the structure of our hotel. We hope to welcome you back soon for another great experience!Best regardsAnthony LimGeneral Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Anthony Lim, Gestion de l’hôtel
Dear Ng,Thank you so much for your fantastic feedback! We're delighted to hear that you had an excellent experience with us. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!Best regardsAnthony LimGeneral Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
We had an amazing time at the Amara Sanctuary Resort! All of the staff were amazing - Jennifer, Rachel, Sarah, Abel, Bryan & Shazriena, to name some of them…apologies if I’ve forgotten to put a name down! As I said, all of the staff were amazing & nothing was too much. They all went out of their way daily, to ensure that we had an amazing stay, at the resort. All of the staff are a credit to the Amara Sanctuary Resort…& they deserve a pay rise/bonus for this!
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Anthony Lim, Gestion de l’hôtel
Dear Mudassar,Thank you so much for your kind and thoughtful feedback! We are absolutely thrilled to hear that you had an amazing time at Amara Sanctuary Resort and that our team, including Jennifer, Rachel, Sarah, Abel, Bryan, and Shazriena, made such a positive impact on your stay. Your recognition of their dedication and exceptional service means a lot to us. We’ll be sure to pass on your appreciation to them! We hope to welcome you back soon for another fantastic experience.Best regardsAnthony LimGeneral Manager
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Anthony Lim, Gestion de l’hôtel
Dear Sopna, Thank you for sharing your feedback. We are sorry to hear that your experience at Amara Sanctuary Resort did not fully meet your expectations. We appreciate your honesty and will certainly look into the areas you've highlighted for improvement. Our team is committed to providing excellent service, and we hope to have the opportunity to better meet your needs in the future. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon.Best regardsAnthony LimGeneral Manager
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Anthony Lim, Gestion de l’hôtel
Dear Sharlene,Thank you for sharing your feedback. We are sorry to hear that your experience at Amara Sanctuary Resort did not fully meet your expectations. We appreciate your honesty and will certainly look into the areas you've highlighted for improvement. Our team is committed to providing excellent service, and we hope to have the opportunity to better meet your needs in the future. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon.Best regardsAnthony LimGeneral Manager
par un voyageur
Publié le 21 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Anthony Lim, Gestion de l’hôtel
Dear Mina,Thank you for sharing your feedback. We are sorry to hear that your experience at Amara Sanctuary Resort did not fully meet your expectations. We appreciate your honesty and will certainly look into the areas you've highlighted for improvement. Our team is committed to providing excellent service, and we hope to have the opportunity to better meet your needs in the future. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon.Best regardsAnthony LimGeneral Manager
par un voyageur
Publié le 2 mai 2024 sur Hotels
Great stay
Lovely staff - keen to help and organise transport
Pool lovely
Room is a bit dated
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Anthony Lim, Gestion de l’hôtel
Dear Cormac,Thank you for your feedback! We're thrilled to hear that you had a great stay and enjoyed the lovely service from our team. It's also great to know that you liked the pool. We do appreciate your comments regarding the room, and we will certainly look into updating and improving the room to provide an even better experience for our future guests. We look forward to welcoming you back again soon!Best regardsAnthony LimGeneral Manager
par un voyageur
Room for improvement for a 5 star hotel
Publié le 10 avr. 2023 sur HotelsThe villa was not properly cleaned and couple suite was ok
Cleaners came to clean the super sticky floor in whole villa and the private pool not sure why looks murky. Next day was clear. The 2nd buggy driver was horrible..sat in buggy waiting for us and didnt even bother to say hello or come down help my dil to bring up a luggage. He just sat there n yawned, looking bored. Expect better service. Breakfast Food was not good. Found a hair on fruits
Overall experience was a 5 to 6. As had expected better service for the per night of $900 plus and $600.
Place not well maintained given the high cost we paid.:(
Tried attaching photos but app not responding.
