Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
15 mai 2019 par Benny Wong , Gestion de l’hôtel
Dear Guest,
It is a joy to read that you've had an enjoyable experience. We hope to see you back again soon. Yours sincerely, Benny Wong Front Office Manager
par un voyageur de Paris
Mauvais rapport qualité prix
Publié le 23 mai 2017 sur Expedia
Pour : petite piscine sympa mais froide au 4ème
Emplacement : tres mal situé aucun restaurant ni activité autour
Hotel bien trop cher pour le service attendu et très mal situé même si une navette gratuite et disponible pour harbourfront.
l’hôtel donne la priorité aux séminaires et aux universitaires. nous avons voulu louer des vélos mais le prix nous en a dissuadé 15 dollars par vélo puis 3 ou 5 dollars de l'heure supp... bon de 10 dollars inutilisable le matin donc à la poubelle. Pas mal de moustiques dans l' hôtel. le comble était l'interdiction de fumer sur son propre balcon sous peine du grosse prune... obligé de sortir de la chambre...
Commentaires de Gestion de l’hôtel
2 juin 2017 par Amara Sanctuary Team, Gestion de l’hôtel
Dear Guest,
Thank you for your review.
We hear you on your comments of the location and acknowledge that our location and services provided may be subjective to individual's expectations. We regret to learn we were not able to meet your expectations.
We seek your understanding that despite regular preventive measures to address mosquitoes, the fact that Amara Sanctuary is nestled in lush flora and fauna means that mosquito presence is a constant challenge. The housekeeping team does have insect repellent available upon request.
We appreciate your time to share this review with us.
Yours sincerely,
Amara Sanctuary Team
par un voyageur
Publié le 6 août 2024 sur Expedia
We had an amazing time at the Amara Sanctuary Resort! All of the staff were amazing - Jennifer, Rachel, Sarah, Abel, Bryan & Shazriena, to name some of them…apologies if I’ve forgotten to put a name down! As I said, all of the staff were amazing & nothing was too much. They all went out of their way daily, to ensure that we had an amazing stay, at the resort. All of the staff are a credit to the Amara Sanctuary Resort…& they deserve a pay rise/bonus for this!
par un voyageur
Publié le 7 juill. 2024 sur Expedia
par un voyageur
Publié le 17 juin 2024 sur Hotels
par un voyageur
Publié le 21 mai 2024 sur Hotels
par un voyageur
Publié le 2 mai 2024 sur Hotels
Great stay
Lovely staff - keen to help and organise transport
Pool lovely
Room is a bit dated
par un voyageur
Room for improvement for a 5 star hotel
Publié le 10 avr. 2023 sur HotelsThe villa was not properly cleaned and couple suite was ok
Cleaners came to clean the super sticky floor in whole villa and the private pool not sure why looks murky. Next day was clear. The 2nd buggy driver was horrible..sat in buggy waiting for us and didnt even bother to say hello or come down help my dil to bring up a luggage. He just sat there n yawned, looking bored. Expect better service. Breakfast Food was not good. Found a hair on fruits
Overall experience was a 5 to 6. As had expected better service for the per night of $900 plus and $600.
Place not well maintained given the high cost we paid.:(
Tried attaching photos but app not responding.
par un voyageur
Publié le 17 mars 2023 sur Expedia
Amara Sanctuary has to be the only underwhelming and disappointing villa experience in Sentosa.
I was with my 5year old (2 of us), managing my luggage and holding my child's hand as the lobby entrance was by a road. There were no other guests at the lobby and there were 2 hotel staff just standing there, watching me lean against the big glass door to hold it open to let my son in and push my luggage through. Given it was a hospitality establishment, some asistance would have been much appreciated.
Then came the buggy ride to take us to our room. The platform at the back of the buggy was quite high, and again no assistance was offered to at least load up the bag together. The staff stood there watching as I told my son to stand back from the road and I loaded the luggage myself.
We were dropped off in front of our room and the staff didn't dismount from the buggy at all, only pointed to the door and left.
Comparing to other hotel villas in Sentosa, where buggy-rides are needed to reach your room, the effort by staff at Amara Sanctuary was utterly disappointing. My child was asleep by the time our food delivery came and the hotel staff insisted I WALK to the lobby at night to collect my item. If the policy has to be strict on no assisting of sending items to guests, the least they could do is offer a buggy pick up?
Please work on your service standards to match the premium price your property charges.
par un voyageur
Pleasant Stay
Publié le 20 févr. 2023 sur HotelsIt was a pleasant stay. Room was clean and comfortable. Breakfast choice was limited but was tasty and sufficient
