Note fondée sur 398 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de LAVAL
Publié le 11 avr. 2024 sur Expedia
The best of all
Commentaires de Gestion de l’hôtel
15 avr. 2024 par With Heartfelt Appreciation, Gestion de l’hôtel
Dear Denis, --Greetings from Ascott Raffles Place Singapore! Thank you for taking time to review your experience staying at our strategically located serviced residence. –We are delighted you have awarded a perfect rating for your overall stay experience at our serviced residence and that you and your lovely wife had a great stay with us. –All of us truly value our guest satisfaction as our top priority, and we are committed to our guests. It is guests like you and your wife who make our job wonderful. Thank you! –It has truly been our great privilege and pleasure to have been of service to you and your wife. –All of us look forward to being of service to you and your lovely wife again. We are at your service, and we wish both of you well. -----Kind regards, --The management of Ascott Raffles Place Singapore
par un voyageur
Peut mieux faire
Publié le 17 mai 2019 sur HotelsStaff très agréable et réactif
Restauration horrible
Mobilier vieillissant et propreté loin d'être irréprochable à plusieurs égards
Commentaires de Gestion de l’hôtel
17 mai 2019 par With Sincere Apologies, Gestion de l’hôtel
Dear Sandra,
Greetings. Thank you for staying with us and for your valuable feedback. We deeply regret to learn you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you by the condition of the Suite you stayed in. All of us assure you we shall be sharing your feedback with our management, so they may review and seek improvements in areas we lack. Additionally, we assure you we shall be trying to trace the Suite assigned for your stay and our Engineering team shall be checking for areas where they may correct and maintain. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to another chance to serve your family and you.
Kind regards,
Cynthia Lim,
Manager, Social Media and Partnerships
par un voyageur
Publié le 26 nov. 2011 sur Hotels
par un voyageur
Publié le 10 oct. 2024 sur Expedia
This property is close to Marina Bay , had some nice dining options close
It is an apartment hotel so you are pretty much left alone.
Nice and clean
Commentaires de Gestion de l’hôtel
11 oct. 2024 par With Heartfelt Appreciation, Gestion de l’hôtel
Dear Peter, --Greetings from Ascott Raffles Place Singapore! --Thank you for taking time to review your 2 nights stay at our serviced residence. –We are heartened to learn your lovely wife and you enjoyed your stay with us, and you like our residence’s location due to its easy accessibility to many eateries, tourist attractions and various public transport options. –We sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your lovely wife during your recent visit to Singapore and we truly hope Ascott Raffles Place remains as your choice serviced residence in Singapore. --All of us earnestly look forward to welcoming you and your lovely wife back and being of service to you again. ---We are at your service, and we wish both of you well. –Kind regards, --The management of Ascott Raffles Place Singapore
par un voyageur
Publié le 10 oct. 2024 sur Wotif
Excellent locational with great staff, very large rooms, trains and buses very cliose
Commentaires de Gestion de l’hôtel
11 oct. 2024 par With Heartfelt Appreciation, Gestion de l’hôtel
Dear Roslyn, ---Greetings from Ascott Raffles Place Singapore! Thank you for taking time to review your experience staying at our strategically located serviced residence. –We are delighted you have awarded a perfect rating for your overall stay experience at our serviced residence and that you had a great stay with us. –We are indeed heartened to learn you like the spaciousness of our fully equipped suites and found our residence’s proximity to many eateries, tourist attractions and various public transport options convenient and ideal for exploring our city-state. –All of us truly value our guest satisfaction as our top priority, and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! –It has truly been our great privilege and pleasure to have been of service to you. –All of us look forward to being of service to you again. ----We are at your service, and we wish you well. ---Kind regards, --The management of Ascott Raffles Place Singapore
par un voyageur
Publié le 3 oct. 2024 sur Expedia
We had a fantastic stay - the staff were very welcoming and the accommodation generous
Commentaires de Gestion de l’hôtel
3 oct. 2024 par With Heartfelt Appreciation, Gestion de l’hôtel
Dear Christopher, --Greetings! Thank you for choosing our serviced residence for your recent family holiday in Singapore and for taking the time to leave us a perfect rated review on your stay experience with us. --We are delighted you and your lovely family had a fabulous stay, and you liked the ambiance and spaciousness of the 20th level two-bedrooms Elizabeth suite you and your family stayed in. ---We are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you and your family. Thank you for fuelling everyone’s passion to serve! ---All of us value customer satisfaction as a top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --It has been our great pleasure and privilege to have been of service to you and your lovely family at our strategically located serviced residence, and we truly hope Ascott Raffles Place remains as your choice accommodation whenever you are back in Singapore. --We earnestly look forward to welcoming you and your lovely family back. –We are at your service, and we wish all of you well. –Kind regards, --The management of Ascott Raffles Place Singapore
par un voyageur de Hayward
Publié le 1 oct. 2024 sur Expedia
Clean, convenient, good foods , safe
Commentaires de Gestion de l’hôtel
1 oct. 2024 par With Heartfelt Appreciation, Gestion de l’hôtel
Dear Robert, ---Thank you for your positive review.--- We are delighted to hear that you enjoyed the clean suite and facilities at our serviced residence, and you found our location convenient. ---Your feedback is greatly valued, and we look forward to welcoming you back for another wonderful stay. ---Best regards, ---The management of Ascott Raffles Place Singapore
par un voyageur
Publié le 29 sept. 2024 sur Hotels
The good service was slow and a bit poor , I requested hot tea and was brought cold tea. There was no concierge and when ask staff questions they could help . I pre booked airport taxi but when went to the text in the morning there was no booking although was told it was booked the day before . It was a nice apartment but guess needs a bit more modernising
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Thank You For Your Feedback, Gestion de l’hôtel
Dear Valued Guest,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay, including the slow service and mix-up with your tea order at the restaurant in our serviced residence, and issues with the airport taxi booking. ---We also regret that our staff were not able to assist you adequately. Your comments are important to us, and we will address these issues to improve our services. ----We hope to have the opportunity to serve you better in the future. ---Best regards, --The management of Ascott Raffles Place Singapore
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par With Heartfelt Appreciation, Gestion de l’hôtel
Dear Valued Guest, --Greetings! ---Thank you for taking the time to review your recentstay at our serviced residence. ----We are heartened to learn you had a pleasant stay with us. –All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. –We are at your service, and we wish you well. –Thank you. --Kind regards,The management of Ascott Raffles Place Singapore
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par With Heartfelt Appreciation, Gestion de l’hôtel
Dear Vincenzo, ---Greetings from Ascott Raffles Place Singapore and thank you for your valued support for The Ascott Limited’s properties! ---We are delighted you and your lovely family had a fabulous 2 nights stay at our centrally located serviced residence. –All of us value customer satisfaction as a top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --It has been our great pleasure and privilege to have been of service to you and your lovely family at our strategically located serviced residence, and we truly hope Ascott Raffles Place remains as your choice accommodation whenever you are back in Singapore. --We earnestly look forward to welcoming you and your lovely family back. –We are at your service, and we wish all of you well. –Kind regards, --The management of Ascott Raffles Place Singapore
