Note fondée sur 40 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2023 sur Expedia
Clean, comfy and spacious rooms
Commentaires de Gestion de l’hôtel
19 août 2023 par Faith, Gestion de l’hôtel
Dear Fabio,Thank you for sharing your feedback. We're delighted to hear that you found our rooms to be clean, comfortable, and spacious. Your comfort and satisfaction are our top priorities, and we're glad we could meet your expectations in these areas.If you ever find yourself back in the area, we'd be thrilled to host you again for another enjoyable stay.Warm regards,K2 Management
par un voyageur
Publié le 24 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2023 par Faith k2Guesthouse, Gestion de l’hôtel
Dear Changjin,Greetings from k2Guesthouse Singapore!Thank you for staying with us and for your kind review. May we please know what exactly happened sowe can act on this matter accordingly and upgrade the service we offered to maintain the satisfaction of our guests? and if any issues have it relay to our front office staff. Our top, most priority is the satisfaction of our guests. We wish to have the opportunity to serve you again in the near future.Best Regards, k2Guesthouse Team
par un voyageur de Glendale
Publié le 4 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 juin 2023 par Faith, Gestion de l’hôtel
Dear Terry,Greetings from k2Guesthouse Singapore!Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our room, amenities as well as services and that you enjoyed your stay here.We wish to have the opportunity to serve you again in the near future.
Best Regards, k2Guesthouse Management
par un voyageur
Publié le 23 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2023 par Faith, Gestion de l’hôtel
Greetings from k2Guesthouse Singapore!Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our room, amenities as well as services and that you enjoyed your stay here.We wish to have the opportunity to serve you again in near future.
Best Regards, k2Guesthouse Management
par un voyageur
Publié le 12 oct. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2023 par FD, Gestion de l’hôtel
Dear Kris ,Apologies for the experience you have had during your stay. We will make sure to act on this matter accordingly and upgrade the service we offered to maintain the satisfaction of our guests. Thank you again for your kind review and wish to serve you in the future.Best Regards, k2Guesthouse Management
par un voyageur de Taiwan
Publié le 7 mars 2020 sur Expedia
I cancel the booking before I check-in. The responses replied by the staff were very brief. It certainly causes misunderstanding. Also, I sent a message on Mar. 2, 3:36 pm, still there is no one reply at Mar. 7 10:47 am. Four days have already passed
Commentaires de Gestion de l’hôtel
21 févr. 2023 par Faith, Gestion de l’hôtel
Hi,Sorry for the inconvenience. about your cancelation request, you may coordinate directly with Expedia as we abide by our policy. Please check the terms and conditions.Cancellation PolicyMore than 0 hours prior to arrivalThe full cost of stayThanks and regards,k2Guesthouse
par un voyageur de Riyadh/USA
Publié le 3 mars 2020 sur Expedia
Very kind and helpful staff; good amenities such as a fridge, microwave, water dispenser, and washing machine. The rooms were reasonably comfortable (I just would have liked a window) and the wifi worked. The location was convenient for public transportation and there were several restaurants, convenience stores, and massage parlors nearby. I would book here again.
Commentaires de Gestion de l’hôtel
21 févr. 2023 par Faith, Gestion de l’hôtel
Dear Guest,Greetings from k2Guesthouse Singapore!Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our room, amenities as well as services and that you enjoyed your stay here.We wish to have the opportunity to serve you again in near future.
Best Regards, k2Guesthouse Management
par un voyageur
乾淨舒適 人力較不足
Publié le 8 févr. 2020 sur Hotels延遲退房的費用太高了
櫃檯退房時找不到人 等很久因為有押金100元
退押金時扣款櫃枱竟零銭不夠花費時間等 雖然員工親和氣
Commentaires de Gestion de l’hôtel
22 juin 2023 par k2, Gestion de l’hôtel
Thanks for your kind review hope to host you again in the future!
par un voyageur
Overcharged
Publié le 13 janv. 2020 sur HotelsDisappointed. Booked the family ensuit and did not know that i have keyed in 2 adults during the search. the room is the biggest room (1 queen and 2 bunk bed) and is available for stay up to 4 adults. Because of this, i was charged sgd66 for additional 2 adults. It is super overcharged. Did a quick search on another day, same room 4pax vs 2 pax, there is no difference in price but i was told by K2 guest that there is a price difference hence they need to charge me. This is not true. Called hotel.com as the service provider, i was informed that there is nothing they can do. This is unfair. This is the last time to use hotel.com. No after sale service. Blame my own eye side for failing to key in the correct number of guests in the search box. Blame myself for making the wrong choice to choose hotel.com. Text K2 guest as well, no single response, again no after sale service at all.
Commentaires de Gestion de l’hôtel
20 janv. 2020 par front desk , Gestion de l’hôtel
im sorry this was the case you should have talk to us about it i think you booked a room but came late and did self checkin with your family of 6 person. we noted by our front desk there were quite a party of 6 when booked for 4.
par un voyageur
Publié le 29 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2020 par k2guesthouse, Gestion de l’hôtel
Thank you for taking the time to give us a rating, and we look forward to seeing you again!
