Note fondée sur 89 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Mandarin Oriental, Singapore, Gestion de l’hôtel
Thank you for your wonderful rating, we are delighted that you enjoyed your stay with us.We look forward to welcoming you back the next time you visit Singapore. Yours sincerely Jill Goh General Manager
par un voyageur
Great stay!
Publié le 19 oct. 2024 sur HotelsClean facility. Well kindness!!
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Mandarin Oriental, Singapore, Gestion de l’hôtel
Dear Guest, Thank you for your lovely review and recommendation. We are glad that you enjoyed your stay with us. Your compliment on our cleanliness and kind service will certainly be passed on to the team as I am sure it will motivate them to continuously deliver exceptional experiences. We look forward to your next visit. Yours sincerely Jill Goh General Manager
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Mandarin Oriental, Singapore, Gestion de l’hôtel
Thank you for your 5 star rating! We are glad to know that you have a wonderful stay with us. We look forward to being of service to you again. Yours sincerely Jill Goh General Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
STAFFのかたが、とても親切でした。
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Mandarin Oriental, Singapore, Gestion de l’hôtel
素晴らしいレビューをありがとうございます。当社のサービスを気に入っていただけて嬉しく思います。またお会いしましょう。敬具ジル・ゴーゼネラルマネージャー
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Mandarin Oriental, Singapore, Gestion de l’hôtel
Dear Mohamed, Thank you for your full score rating. We are glad that you enjoyed your stay with us. Your warm compliments is our motivation in continuing to deliver exceptional experiences. We look forward to welcoming you back the next time you visit Singapore. Yours sincerely Jill Goh General Manager
par un voyageur
Very good but not as good as it could of been
Publié le 11 oct. 2024 sur HotelsThe hotel is spotless and the staff are so friendly and amazing. We loved our room (1535) and we had an early check in which was appreciated.
We ate in the hotel and although expensive the food was perfect.
Our only complaint was that an event was held on the Thursday evening, the pool was closed at 8pm (usually open till 10) and we felt that the residents were not given the attention we had previously received. We ordered room service and the food was below standard, we left half of it. We had no notice of the event and the loud music went on until 1am keeping us awake.
The only other touches we would have liked is a heated towel rail for drying swimwear. In checkout we checked our bill and found charges that weren't ours on it, they were removed straight away but make sure you check as ours totalled $200 for breakfasts for a family. There is also building works over the road which we weren't informed of. Overall it's a lovely hotel but let down by communication and when they have events on.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Mandarin Oriental, Singapore, Gestion de l’hôtel
Dear MISS Thank you for taking the time to share your feedback. We are delighted to learn that you had a wonderful experience with us, which was highlighted by our colleagues’ outstanding service, alongside our culinary creations. As we always strive to deliver memorable experiences for all our guests, we regret to hear that some aspects of your stay did not meet your expectations and has affected your overall impression of our hotel. Please be assured that we will use your feedback to further enhance our guest’s experiences. We always strive to create exceptional experiences, and your feedback is a motivation for us to do better. We hope to have the chance to welcome you back for a more memorable stay. Yours sincerely Jill Goh General Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
MO hotels standards always deliver unique experience
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Mandarin Oriental, Singapore, Gestion de l’hôtel
Thank you for your wonderful review, we are delighted that you enjoyed your stay experience with us! We always strive to create exceptional and unforgettable experiences, and it is rewarding to hear that you appreciate our efforts. Your warm compliments will certainly be passed on to everyone. We look forward to welcoming you back soon. Yours sincerely Jill Goh General Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Hotel 30 years old and not updated.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jill Goh, General Manager, Gestion de l’hôtel
Dear Edward,Thank you for taking the time to write us a review. As we always endeavour to provide guests with exceptional experiences, we regret to hear that we were not able to achieve this on this occasion. Please be assured that your feedback has been duly noted and will be reviewed to ensure guests leave with memorable experiences. We hope to have the opportunity of welcoming you back. Yours sincerely,Jill GohGeneral Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jill Goh, General Manager, Gestion de l’hôtel
Dear Samuel,Thank you for your review. It brings us joy to hear that you had a lovely experience with us and we look forward to creating more perfect moments for you during your next visit.Yours sincerely,Jill GohGeneral Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Nach Renovierung moderner aber immer noch traditionell. Fast alle Mitarbeiter sind sehr freundlich. Preislich selbst für Singapur eine challenge (Pool Verpflegung usw.. aber der Blick auf das sands und die Marina ist immer noch unübertroffen
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jill Goh, General Manager, Gestion de l’hôtel
Dear JensThank you for taking the time to share your review with the online community. It brings us joy to know that your experience was highlighted by the warm service provided by our colleagues, alongside stunning views of Marina Bay from the comfort of your room, made possible by our hotel's strategic location. Your warm praises will certainly be passed on to my colleagues as I am sure it will serve as an inspiration for all of them. We look forward to welcoming you back for another memorable stay.Yours sincerely,Jill GohGeneral Manager
