Note fondée sur 319 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Singapour
hotel bien placé à la Marina, expérience mitigée
Publié le 8 juill. 2017 sur Expediapoints négatifs:
- lit d'appoint facturé en sus alors que la chambre est de type junior suite pouvant accueillir 3-4 personnes
- nombreuses taches sur la moquette
- eau chaude épuisée apres un demi-bain
- pas de balcon ni fenetre (sauf dans la douche et les WC)
- buffet petit dejeuner de moyenne qualité (ex: jus d'orange industriel)
- faible rapport qualité/prix
points positifs:
- taille humaine de l'hotel
- bonne restauration le soir et prix raisonnable
- bons équipements pour les enfants (salles de jeux, trampoline, vélos)
par un voyageur
Publié le 24 août 2024 sur Expedia
良くも悪くもない
Commentaires de Gestion de l’hôtel
27 août 2024 par Roslee, Gestion de l’hôtel
Dear Tatsuki, Thank you for your feedback. We appreciate you taking the time to leave us a review.RosleeService Quality
par un voyageur
Publié le 12 août 2024 sur Expedia
The only thing I didn't really like was that the rooms are very near to the marina area and there was quite a bit of loud noises such as marina crew moving their equipment/trolley and also quite abit of laughter/dining/drinking since it was near the boats. Other than that the stay was great.
Commentaires de Gestion de l’hôtel
27 août 2024 par Roslee, Gestion de l’hôtel
Dear Nigel,Thank you for sharing your feedback with us. We appreciate your comments about the noise near the marina area and will take this into consideration for future stays. We are glad to hear that overall you had a great experience during your stay. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay. Thank you for choosing to stay with us.Service Quality
par un voyageur
Service is terrible
Publié le 8 août 2024 sur HotelsInconsiderate robotic staff. Better service at budget hotel. $400 paid for inflexibility, lack of sympathy, no bell service, ridiculous lack of consideration for need of couple on our WEDDING NIGHT. Treat us like peons. Sad sad sad hotel. .
Commentaires de Gestion de l’hôtel
27 août 2024 par Roslee, Gestion de l’hôtel
Dear Andrew,We are truly sorry to hear about the challenges you faced during such an important occasion. Your feedback is crucial, and we apologize for the shortcomings in service you experienced. We will address this with our team to ensure that all guests are treated with the care and attention they deserve, especially during special moments like your wedding night. Your feedback is valuable, and we hope to have the opportunity to make amends and provide you with a more memorable and positive experience in the future. Thank you for sharing.Service Quality
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Mujad Yasin - Manager, Rooms, Gestion de l’hôtel
Dear Kyoungee,Thank you for your rating and hope to see you again soon.Warmest regards.
par un voyageur
Publié le 4 août 2024 sur Expedia
アップグレードし頂き大変満足度の高い経験ができました。
バルコニーから見える景色もリゾート感が味わえて非常に良かったです。
セントーサ島のホテルの中でもコスパが良いと思います。中心から少し離れているので移動が心配でしたが、頻繁に無料送迎バスが運行しているので特に問題ありませんでした。
Commentaires de Gestion de l’hôtel
12 août 2024 par Roslee, Gestion de l’hôtel
Dear Yuki,Thank you for sharing your positive experience at ONE15 Marina. We are thrilled to hear that you enjoyed your upgrade, the view from the balcony, and the resort-like atmosphere. We are glad you found value in your stay and that our shuttle service made transportation convenient for you. We look forward to welcoming you back for another satisfying experience.RosleeService Quality
par un voyageur
Publié le 21 juill. 2024 sur Expedia
One 15 sit in the nice environment which is the best in Sentosa
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Service Quality, Gestion de l’hôtel
Dear Mr Pak WIng VIc, Thank you for taking the time to leave us your review. We appreciate you taking your time to do it. Hope to see you here again in the near future. RosleeService Quality
par un voyageur
Publié le 20 juin 2024 sur Expedia
This property is just ok given the rate they charge.
Breakfast is just average and overall I will rate this property as average only.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Roslee, Gestion de l’hôtel
Hello Jayesh, Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize if our breakfast did not meet your expectations. RosleeService Quality
par un voyageur
Great Marina Feel
Publié le 14 mai 2024 sur HotelsHad a great staycation over at one degree 15 marina. We loved the marina view rooms that gives a refreshing vibe different from the usual hotels. Spacious and nice bathroom. Small balcony is a plus. Getting to other parts of island is alright as we are driving. Continental breakfast was great with nice spread. Great staff service, special thanks to them as i left an item behind and they safe kept it.
Commentaires de Gestion de l’hôtel
24 mai 2024 par Roslee, Gestion de l’hôtel
Greetings from One15 Marina Sentosa. We are glad that you've enjoyed your stay with us. Looking for ward to yor next visit.Service Quality
par un voyageur
Publié le 6 mai 2024 sur Expedia
Great location and room was awesome but no water pressure and the laundry was loud at night must have been the next room .. better to stay in the lower number rooms
Commentaires de Gestion de l’hôtel
14 mai 2024 par Roslee, Gestion de l’hôtel
Thank you for your feedback. We're glad you enjoyed our location and room. We're sorry to hear about the water pressure and noise issues. I have addressed these concerns with the Rooms dept. Thank youService Quality
