Note fondée sur 40 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,0 sur 5
79 % des clients le recommandent
3,2 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 6 juin 2019 sur Expedia
3 sur 5
par un voyageur

Publié le 20 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2019 par Jackie, Customer Care Support, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit. We look forward to welcoming you back soon!
3 sur 5
par un voyageur

Just a place to stay if you are not too picky

Publié le 27 févr. 2019 sur Hotels
The staff were very helpful especially when there was a mistake from the Hotels.com booking. One of the room i booked cannot be flushed. Another room may have bed bugs as one of my uncle was scratching the whole night. And some of the guests staying there were rowdy in the middle of the night.
Commentaires de Gestion de l’hôtel
28 févr. 2019 par Chetan, Gestion de l’hôtel
Hi, Magdeline! We’re extremely sorry for the unpleasant experience you had with us. Tidiness is something of utmost importance and we can’t compromise on it. Request to treat this as an odd incident and we shall surely strive to make your future experience better. Regards, Chetan
2 sur 5
par un voyageur

Publié le 5 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2019 par Chetan, Gestion de l’hôtel
Sorry for the discommode, Khairul! We understand that we were not able to live upto your expectations. Do not worry, we’re continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Chetan
4 sur 5
par un voyageur

Publié le 16 janv. 2019 sur Expedia
No frills budget hotel well awY from the city's bustle. No ramps or handrails to reception steps
Commentaires de Gestion de l’hôtel
24 janv. 2019 par Jackie Customer Care support, Gestion de l’hôtel
Dear Valued Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
1 sur 5
par un voyageur

Publié le 29 nov. 2018 sur Hotels
The worst ever woke up 6am and found that the room floor was flooded with water and dogs barking early morning too noisy will recommend others to stay else where
Commentaires de Gestion de l’hôtel
1 déc. 2018 par Jade Customer Care , Gestion de l’hôtel
Dear Guest, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Best Regards, Jade Customer Care Support
1 sur 5
par un voyageur

Worst stay of my life!!!

Publié le 7 nov. 2018 sur Hotels
Worst place to stay. We stayed for 3 nights nov 3rd-nov 6th 2018. First night floor was wet and tv not working. They moved us to another room after an hour only to get a bed which would roll all over the place as it did not have stoppers. 3rd day we left after breakfast to return at midnight after touring to find an unclean room stinking with wet clothes and AC not working..We paid 19-20k INR through hotels.com. They did not compensate or even apologise for our tirade..
Commentaires de Gestion de l’hôtel
8 nov. 2018 par Jade, Gestion de l’hôtel
Dear Guest, We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know. I hope to see you again here at Hotel Pegasus. Thank you.
3 sur 5
par un voyageur

Publié le 26 oct. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
28 oct. 2018 par jee, Gestion de l’hôtel
Dear Valued Guest, Thank you for leaving your feedback. This means a lot to us to improve our facilities and property.Rest assured that our management will do actions for this matter.We hope to see you once again here at Pegasus Hotel to better serve you once more. Thank you Best Regards, Jee Customer Care Support
2 sur 5
par un voyageur

Poor facilities

Publié le 15 sept. 2018 sur Expedia
Pour : Staff is polite and good
Contre : Statement about carpark which is 10 min walk from hotel should be stated on website.
Car park at the front of the hotel is not free, the free car park is about 10 mins walk which is not stated on the websites. Swimming pool is under maintenance when we were there. No refund or compensate regarding the matter.
Commentaires de Gestion de l’hôtel
20 sept. 2018 par Jee Customer Care Support, Gestion de l’hôtel
Dear Valued Guest, Thank you for giving us your feedback. We do understand how upset you are during your last stay with us.We rest assured that this matter is already taken care of.We would like to get in touch with you feel free to email us at customercare@pegasushotel.sg. Best Regards,
1 sur 5
par un voyageur

1st time in Singapore

Publié le 7 sept. 2018 sur Hotels
Location is ok, walking form MRT, nice staff and breakfast is reasonable
Commentaires de Gestion de l’hôtel
7 sept. 2018 par Angel, Gestion de l’hôtel
Dear Vincent, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, We look forward to welcoming you back to our hotel in the future. Best Regards,
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