Avis Peninsula Excelsior Hotel

Dear Mr Yacine,Thank you for your review! We're glad you appreciated our convenient location near shops and tourist attractions. We strive to provide our guests with easy access to everything they need for an enjoyable stay. We hope you had a fantastic time exploring the area, and we look forward to welcoming you back on your next adventure!Warmest regards,ShielaGuest Services Team

Dear Mr Laurent Jacques, Thank you for taking the time to provide us with detailed feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced and appreciate your honest evaluation. Your comments are invaluable in helping us improve our services.We deeply regret that the room allocated to you in the Excelsior tower did not meet your expectations due to the noise from the fire station. Please accept our sincere apologies for any disturbances you encountered. We understand the importance of a peaceful environment for our guests and will address this issue with the utmost urgency.Regarding the cleanliness of your room, we apologize for the oversight with the vacuuming and the missed cleaning of your coffee cup. This is certainly not the level of service we aim to provide, and we will reinforce our training procedures to ensure such lapses do not occur in the future.We also acknowledge your concerns about the lack of response to your emails requesting confirmation of your reservation. We are investigating this matter to understand what happened and will take steps to prevent it from occurring again.In terms of breakfast, we apologize for the inconvenience you faced with the payment process and the quality of the hot dishes. We will review our breakfast procedures to ensure a smoother and more enjoyable experience for our guests.Your positive comments about the quality of bedding and the friendly, quick, and efficient welcome are appreciated, and we are pleased to hear that these aspects of your stay met your expectations.We truly value your feedback, and we assure you that we are taking immediate actions to address the issues raised. If there's anything else you'd like to share or discuss, please feel free to contact our guest services team at Wyndham Singapore.We hope you will consider giving us another opportunity to serve you and provide you with the exceptional experience we strive to offer.Sincerely,

Dear Our Valued Guest,Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.”Warm regards,Shiela

Thank you for your valuable feedback

Thank you for your valuable feedback .

Thank you for your valuable feedback. We have taken note of them and will look to improve on the mentioned areas. We do apologized for any inconvenience caused.

Thank you for your valuable feedback.

Thank you for your feedback, just in case you miss out our hotel had 2 swimming pools with one facing the reception area and the other at the corner of Excelsior Tower which offer more privacy..