Note fondée sur 801 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bel Hotel
Publié le 31 juill. 2022 sur HotelsExcellent emplacement proche d'universal studios et de l'aquarium sur sentosa. Espace aquatique au top a 30°. Personnel tres serviable sauf une a l'accueil une fois. Pas grand chose à redire.
par un voyageur
Publié le 21 oct. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2019 par Jayson, Gestion de l’hôtel
Dear Rockstar
Thank you for the privilege of hosting you during your most recent trip to Hard Rock Hotel and for your valuable rating
I look forward to welcoming you and your loved one back to Hard Rock Hotel in the not so distant future
Love all, Serve all
Jayson Diaz Estacio
Guest Experience & VIBE Manager
par emmanuel
Catastrophique
Publié le 11 avr. 2017 sur HotelsEtant donné que le 1er but d'un hôtel est de pouvoir y dormir, nous avons jugé que la prestation était catastrophique. Une soirée VIP en face de l'hôtel nous a empêché de dormir jusqu'à 3h du matin (cela laisse peut de temps pour dormir, sachant que le check out est à 11h...), le son de la musique étant digne d'une boîte de nuit. Aucune compensation de la part du Hard Rock Hôtel, service catastrophique.
par un voyageur
Publié le 21 mai 2024 sur Expedia
Very safe, clean and convenient. The public transport was free when staying on Sentosa Island and was very easy to use and get around. We had children with us and there was plenty for us to do each day.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
I didn’t like that there was no thermostat in the room to manually adjust the temperature in the room. $45 for a breakfast buffet was totally unjustified
Commentaires de Gestion de l’hôtel
16 mars 2024 par Natasha - Assistant Operations Manager, Gestion de l’hôtel
Dear Mr Venkataraman,We thanked you for choosing to stay with us. We regret to learn that your experience did not meet your overall expectations. It is always our best intention to give you the highest standard of service and what you have experienced is by no means an indicative of such. We have shared your concerns. Rest assured that we will do a reevaluation and ensure corrective measures are effectively put in place to avoid any recurrence. We sincerely apologized for the inconvenience that this may have caused you. We hope to be of service to you once again.Hope to see you again.
par un voyageur
Publié le 11 févr. 2024 sur Hotels
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Place was clean and amazing. Swimming pool was fun and my son enjoyed playing in the sand. Would definitely recommend. Amenities wise, things perhaps could be slightly better with hotel restaurants/cafes. Wish that there was also a shortcut to RWS instead of having to walk about 7mins. Overall experience was positive and would definitely come back when able.
par un voyageur
Publié le 26 janv. 2024 sur Expedia
par un voyageur
Best for the family with babies.
Publié le 23 janv. 2024 sur Hotels전반적으로 너무 좋았습니다. 수건 먼지 조금 있었던 것만 제외하면 아기 데리고 가기 너무 좋은 곳입니다. 수영장이 특히 제가 갔던 호텔 중에서 제일 좋았어요. 아쿠아리움, 유니버셜 스튜디오 할인도 받을 수 있으니까 참고하세요~
Commentaires de Gestion de l’hôtel
16 mars 2024 par Natasha - Assistant Operations Manager, Gestion de l’hôtel
Dear Mr Nam,Thank you for choosing to experience the Hard Rock Hotel Singapore! So happy to hear of how much your family enjoyed the short stay with us and especially enjoyed swimming pool. . We regret to hear that the cleanliness of the room and some amenities unavailable did not provide the accommodations nor comfort level that met your expectations. Rest assured your feedback was a topic of discussion with the team on areas we need to improve on when handling issues such as these in the future. Hope to see you again.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
