Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Karlsruhe
Publié le 2 déc. 2021 sur Expedia
Annähernd perfekte Lokation!
par un voyageur
Will love to come back again!
Publié le 16 nov. 2021 sur HotelsGreat residence n service!
par un voyageur
Capello birthday was a huge success
Publié le 6 sept. 2021 sur HotelsSpecial birthday and kindly upgraded to two bedroom. Fantastic service and would rebook.
par un voyageur
Great stay, 5 stars!!
Publié le 5 sept. 2021 sur HotelsGreat overall experience at the hotel; The staff at the Knolls restaurant was super accommodating and they even let us order off the menu!
par un voyageur
Publié le 30 août 2021 sur Hotels
par un voyageur
Disappointing, poor communication and service
Publié le 2 juill. 2021 sur HotelsThe property is disappointing, we stayed for a birthday. The birthday was highlighted via email prior to arrival, and while we tried to arrange something special to be placed in the room prior to arrival this went ignored despite being charged for extra amenities.
On arrival (the day of the birthday), despite supplying our IC and CC, the birthday went overlooked (Its on the IC!) and to make things worse the receptionist attempted to check us into someone else's reservation, as such we were given ALL of their information (PDPA Violation). The couples details were EU/SG, same as us. Racial profiling? No empathy or apology.
No room orientation several features were not easy to use, the room was dirty (smears in the shower, debris on the floor throughout the room, etc.)
F&B options are poor, quality of food tastes frozen and premade. Service is extremely slow, no anticipation offered why sit families with crying babies right next to couples. Zero tact when upselling. Order from Panamericana.
The culturalist mentioned the hotel was full, she made us feel like we were pestering her. The activities program had not been expanded to accommodate COVID or Occupancy.
I understand we have restrictions due to COVID, no effort had been made to offer guests a 5* experience. It can not be because they are short-staffed, breakfast had a crew of over 12 for 30(?) tables
Yet another poor corporate chain pretending to be 5*. Wait until borders open and go to Maldives, Dubai, or Phuket.
par un voyageur
Publié le 9 juin 2021 sur Hotels
par un voyageur
Publié le 11 mai 2021 sur Expedia
Wonderful staycation at Capella.
Credit goes to the warm and personable staff who made this an unforgettable experience - from the attentive and unhurried check-in process by Chai, the birthday cake, cards and balloons, the surprise villa upgrade by Agnes, the sustainable art program for our kids by Mitra, Cheryl and Nurul, the delicious brunch at the Knolls, dim sum at Cassia.... I think a lot of care and thought had gone into creating the best possible experience for their guests.
This is one of the best hotels in the world. We're already making plans to return!
par un voyageur
Publié le 6 mai 2021 sur Expedia
We loved the whole experience and most importantly it’s quiet n homely. We loved the kitchen n it’s so convenient to get simple quick food prepared
par un voyageur
Excellent Service
Publié le 24 avr. 2021 sur HotelsThe service was excellent and attentive.
It was my mother’s birthday and she was given a cake when we had our meal at the Knolls and Cassia.
Dinner at the Cassia was one of the best I had in a long time
