Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
3,8 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Check in and check out was a mess. They struggled with the reservation due to it being booked on Expedia.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Al, Gestion de l’hôtel
Thank you for the feedback. I’m sorry to hear there were issues with check-in and check-out. Reservations through third-party platforms like Expedia can sometimes cause confusion. We’ll make sure to address this moving forward to avoid similar situations in the future. Let me know if there's anything else we can do to assist.AlDirector of guest service Amrit Ocean Resort
par un voyageur de Boca Raton
Publié le 16 sept. 2024 sur Expedia
Beautiful hotel, great location. The facilities are extraordinary. The only issue is they did not advise that the hotel was in slow open mode .They did not have a lot of personal and not all the amenities of the property where working. Another issue is that when you make the reservation, they offer you an ocean view room and it happens to be partial view. Fortunately, Samantha at the front desk was able to switch our room and made my birthday weekend more special . She was extraordinary! The food is great but they need more attention to service at breakfast like offering coffee at the table . And please no plastic cups for coffee or tea or soups ! .
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Al, Gestion de l’hôtel
Dear Maria, Thank you for your feedback and for the kind words about our hotel and location. We're glad you enjoyed the facilities and that Samantha was able to make your birthday weekend extra special. We apologize for not communicating the hotel’s slow opening status and the impact it had on amenities and staffing. Your comments about the room view and breakfast service, including the use of plastic cups, are appreciated and will be shared with our team for improvement. We hope to welcome you back in the future for an even better experience.Al Director of Guest Services Amrit ocean resort
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Had a great stay in one of the king rooms. The room featured a tub and a shower that opens up to the entire room, very nice. The staff was very nice helpful. Many of the amenities like coffee and mini bar goodies are included with your stay. The beach is great and the chairs are also included. All in all it was a great stay and we would return without a doubt. A refreshing experience.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Al, Director of Guest Services , Gestion de l’hôtel
Dear Christopher,Thank you so much for your kind words and for sharing your wonderful experience! We’re thrilled to hear that you enjoyed your stay, especially the unique features of the room, our helpful staff, and the included amenities. It’s great to know that the beach and our services made your visit even more special.We look forward to welcoming you back for another refreshing stay in the future!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Is not fully open yet
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Al, Gestion de l’hôtel
Dear Maria,Thank you for your feedback, and I sincerely apologize for any inconvenience you experienced due to our hotel not being fully open yet. We are working hard to complete all remaining areas as quickly as possible to provide the best experience for our guests.We appreciate your understanding and patience during this time. Please know that your satisfaction is important to us, and we are committed to ensuring that your stay is as comfortable and enjoyable as possible. If there's anything specific we can do to make your current or future stay better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back when our facilities are fully operational.Best regards, Allmendo LesperianceAmrit Ocean resort and residences/ Director of Guest services
par un voyageur
The staff were amazing!
Publié le 16 juill. 2024 sur HotelsOverall, loved my stay. However, there were unfinished items construction-wise. The exterior still needs items to be finished. Some amenities had not opened yet. Guest should be made aware prior to booking and should be directed to give the hotel a call about the amenities
Commentaires de Gestion de l’hôtel
31 août 2024 par Al DOS, Gestion de l’hôtel
Dear Tessa, thank you for your feedback. We're glad to hear that you enjoyed your stay overall. We apologize for any inconvenience caused by the ongoing construction and the availability of certain amenities. Your suggestion to inform guests prior to booking is noted, and we'll work on improving our communication regarding these matters. We appreciate your understanding and hope to welcome you back in the future when everything is fully completed.Thank you again for your valuable input.
par un voyageur
Great place but…..
Publié le 8 juin 2024 sur HotelsThe resort was amazing. A few things need to be changed. Registration staff was incredibly nice but took a long time. Valet was asked to charge the car and he said he would but it was not. Hot water in shower lasted very little time.
Commentaires de Gestion de l’hôtel
8 juin 2024 par Al, Gestion de l’hôtel
Dear Ricardo, Thank you for your feedback.We're delighted to hear that you enjoyed the resort. We apologize for the delays at registration and any inconvenience caused by the valet service and hot water issues. Your comments are valuable, and we will address these concerns to improve our services. We hope to welcome you back soon for an even better experience.Best regards,Al
